3 years ago
I so wish I could give five stars, Dr. Curry and t...
I so wish I could give five stars, Dr. Curry and the team made my surgery a breeze, very professional and great bedside manners. But my issue is that four weeks before my surgery I received a phone call giving me the price for the surgery, instead of asking if I wanted to apply for financial aid she immediately asked for a credit or debit card, I work 45+ hours a week, I was sick and extremely tired so I gave her a card number for half she immediately told me I needed to pay the whole amount tomorrow! As I thought about it, it just seemed wrong! I called back to have it refunded and that I wanted to apply for financial aid, bearing in mind it was FOUR WEEKS BEFORE THE SURGERY, I should be given a refund as the service has not been rendered and the lady never offered and pushed for a payment now, I was told that I could receive a refund as long as it wasn't after twenty four hours, it wasn't!!! And they refused to refund me!! After being told I could have a refund and sent me over to the billing department to have them "refund" me, well here we are FOUR WEEKS LATER!! AND NO REFUND every single person I have talked to in billing has promised a refund in a week and yet I dont see a dime!! I'm so very annoyed, I have responsibilities and sometimes i am the only income for my family, talking money that doesn't belong to you is just wrong, y'all have seriously crippled me financially!! And I call bull about waiting to receive my financial aid letter because I have mine and yes it's in your system too!! Just give me back my money seriously!
Updated: they finally have refunded me, thank you!
I upped the star to three because as stated, Dr. Curry and my team for the surgery were outstanding! Just be cautious about the ones calling for money, what a ordeal!