Commonwealth Dodge Review

Part was there on time. Staff was nice. I ordered wrong part. Mine was not refundable.

Every experience at Commonwealth is a great one. The sales team are great to work with and their service department is top notch. I was waiting with my dog and one of the gentlemen from the service department brought her out a cup of water to drink. Not only do they care about people at commonwealth they even cared about my dog. Two thumbs up for this dealership!

Shady dealer been working on a purchase only to call this last time to find out they sold the vehicle after I sent my credit and it was approved on Saturday also test drove the vehicle and told them yes I wanted it to finalize the deal on Sunday they said finance would work on it monday only to find out they sold it on Monday morning would not recommend them to anyone they need 0 stars

This is the worst place I ve ever been they charge me double but they didn t even fix the problem I m not coming back anymore I suggest everybody to report them to

Friendly personnel and prompt service,fixed issues that another place couldn't

The GSM, very rude. Customer service is non-existent!!! Never been to a car lot that as soon as they get the ok to run your credit, you're an afterthought.

They really reached out and helped my daughter & Her Boyfriend purchase a nice car. They were so excited about it and now there gonna start experiencing the struggle of the everday life trying have nice things with a limited income.

Staff was pleasant but seemed to be overwhelmed between clients there and phone calls, so there was a lag on service.

I don t normally post reviews at all. But Chris, I think that s your name. You re the managers son you truley let me pay the MAX price for a 2015 Dodge Charger SE of all things. You are a dishonest human being and i dont know why I waited until to say something, but you need to re-evaluate your selling techniques and not lie to people. You texted me every day wanting to sell this car but after you did where was the hey man good luck text. So thank you for stretching the truth as you d say.

Great selection. Great parts department. Think they've outgrown their lot though...

Quite possibly the least helpful dealership I've been to. Walking in and being ignored by the entire staff including the person working at the central desk for a solid few minutes until I bothered someone to talk to me about seeing one of their trucks.
Made a call about a week ago and spoke to a Jason about pricing on ordering in a new truck. He asked me to email him the spec sheet of what I'm looking for, and here we are to no answers. Guess they're doing well enough to not be interested in new customers.
Thanks guys. Made that decision easy.

Didn't go there to buy car but for other reasons but service was good..

Great service all around. Haven't had a bad experience yet. Service department and sales are very knowledgeable and the GM is really cool guy. The staff really know how to make you feel like family.

Great service. Dropped off vehicle for service. All requested completed in an expediant manner. Vehicle issue resolved. Service staff friendly. Only complaint would be having to go and locate vehicle myself during pickup. Not an issue for myself but others may not be so comfortable going back into the service lot to retrieve a vehicle by themselves.

Five plus stars for Commonwealth Dodge on their customer service and knowledge in the industry. There hasn't been a time that I have been into the dealership that I havent been greeted with open arms and treated fairly. I would recommend them to all of my family and friends! Absolutely, the best service department in town!!!

I would not buy a vehicle from these people they are crooks they tack on all these fees and then when I wanted to cancel the rip off insurance Doug Hooper jumped up in my face screaming these people are unprofessional I talk to who was over Dodge Howard Kearchner and Amy Thomas in Cancellation they are suppose to take care of this and still has not refunded me for this insurance its going on 3mths I will never buy nothing else from them ever I have good credit and the interest rate is so high these people are a rip off and work together to rip everyone off and I think Ally financial works with them do not every buy from these people Im about to call the news media on them

Had an excellent experience. Ask for Ken Sanders! He is very knowledgeable and great to deal with. Love my new 2019 RAM 1500!

Very helpful with great people. Friendly atmosphere. Say hi to Hoop and all the other guys.

Never visited this dealership or spoke with anyone at this dealership, but an employee left a note on my car while I was at work asking me to sell my car to them. Quit being creepy.

I needed another car my salesman was Rick Hoover? Very knowledgeable of his job! I would definitely give Mr Hoover and this business a five star!!

Rick Hoover showed me a great selection. Was a great salesman. Very Knowledgeable. Polite and helpful!

A nice selection of cars I'm a big dodge fan. But kind of pushy with the salespeople.

The gentleman in the garage check me in with no problem very fast service only problem I had was the cashier did not know I have a free oil change had them work it out everything's great now

Avoid this car lot they re scam artist, from the sales associate to the finance department DONT BUY OR TRADE IN YOUR CAR...

the service department for commonwealth dodge sucks they told me it would only take a few hours for my car to put a radio in they would not return my call and when i uber and paid $20 to get there they told me that it will be the next day so i had to uber back home which was another $20 i also had to change my vacation flight and everything else this place is the worst telling me that it will only take a few hours in order to get my service smh who ever the service manager is need to be fired. if buying a car is anything like there service department i would not do it.

Ordered touch up paint for my Dodge Laramie. It came in earlier than expected. Great communication.

Claimed there was only one code to fix my car when reported to BBB. That was a lie, i was told there was multiple codes and that they just went with the cheapest part, mafs. However i took it to a mechanic and he knew what the problem was by me discribing the issues. A common issue with dodge advegers. He fixed several others before mine same peoblem. I will never take my car to a dealership again. You built the car so you should know how to fix it the 1st time, instead of my trying to bring it back to "discount" the next fix on it.

GM, told me that he was going too put me in a car but the salesman told me , no

So the GM needs too make his mind up

They took care of me and really got me out of a bad situation. These guys are great!

I would much rather call for appointment than to take my car in and drop it off overnight to have service. But their service is great

Great experience buying my car from Commonwealth Dodge. I love my Journey.

Bought 2018 Charger in October 2018. Something about this place is not right. Only went there cause had color the same as charger I was currently driving. Will never buy or have vehicle serviced there. Got bad feelings about this. Retired military and can honestly say first and last car ever from this place! Thank God FCA guaranteed they would stand behind their product.Wife and I both Drive Dodge for many years. I buy a new one every 4 years and will continue to do so. BUT NEVER AT COMMONWEALTH!!!!!!!!

I like going there because they remember the little things

Walked in just to look at a 2016 challenger hellcat. Mr. Webb approached me. Was very friendly and open. Gave me the information I wanted. Short amd sweet no salesman jargon. We worked out deals and numbers and we both walked away happy.

My experience was wonderful. I am so happy with my new car. Everyone here has really worked with me to get me into the car of my dreams. Thanks!

Bought a new 21 Ram 1500 Laramie. These guys are AWESOME. They didn't have a truck on the lot that my wife and I wanted. But our salesperson Terrance told us they would get us one there. And let me tell you they delivered on that promise. They found us the truck that we wanted with EVERYTHING on it and more. And we couldn't have even tried to beat the price anywhere else. This is our 2nd truck from commonwealth and I know well be back! Thanks guys for your hard work and dedication to making my wife and I happy.

My 2011 Dodge Charger had 5 recalls, one of which was the alternator shorting out....I had this car at Commonwealth Dodge Dealer in December and got all but 1 recall done and that was the alternator "because" they could not yet order the parts.....Well, guess what? Thursday morning while letting my car heat up before heading to work, my alternator shorts out, dead as a doornail.....We pay $75.00 to tow it to Commonwealth Dodge, then we have to pay $117.00 to rent me a car till Monday...now they just called me and said it's fixed, the car will start but the battery is low and they can put one in for $239.00.....so...I argue with the lady and tell her it's because the alternator drained the battery, and that shouldn't be my responsibility... duh!....we go round and round and now I'm waiting for a call from the service manager because I'M NOT HAPPY!! On top of all of this they tell me that when Chrysler can order parts for this recall I will have to bring it back in and they do this all over again>>> What? Huh? Are you serious????????? Had Commonwealth fixed this back in December which is what they should have done, I wouldn't be paying out $192.00 plus the cost of a new battery right now!!!!! We go to pick the car up, stand at the service desk for 30 minutes waiting for paper work to be typed up, one of the service guys almost backs over us twice, no apology whatsoever, My back seats are still laid down in the seat, trunk cover is up, and battery cables are loose. By the way, my husband had the battery they said was bad tested and turned out it was good. I WILL NEVER BE BACK TO COMMONWEALTH DODGE AGAIN.....oh and it's been 3 days and I'm still waiting for a call from the service manager which I'm sure I'll never get.... This place doesn't even deserve one star but had to click on it just to post.

Great service. Tobe, the service manager is very polite and takes good care of his customers. Delivered as promised.

Had me in and out and reasonably price. Friendly staff

Great people and a great place! Can't beat the free lifetime warranty!!!!

I drive all the way across town just to see these guys. Thanks

I was having a weird noise in my tires while driving down expressway. Service Department looked at it right away and took care of the issue. They are always quick to repair your issue and get you back on the road in life. Thank you!

I WOULDNT EVEN GIVE THIS PLACE A ONE.... HORRIBLE HORRIBLE CUSTOMER SERVICE!!!! WOULDNT RECOMMEND TO ANYONE. SALES MEN DONT KNOW WHAT THE HELL THEY ARE DOING!!! PROMISING DEALS THEY CANT EVEN MAKE!!! SHADY SHADY SHADY ***BUYERS BEWARE!***

Got my car up and running. It took some time, but it a job well done

Bought my first financed vehicle here and Jason Lewis (sales) was excellent and really went to work to get me a loan and make sure that I got the vehicle that I wanted. 10/10 would recommend. Ask for Jason Lewis if you are here and looking for a vehicle!

I was given a part that didn't fit my car to begin with and wasn't told about it. Then I was told to get another part that would definitely fix the problem. I get the part that I was told to get for my car and it didn't work also. So when I called them back to say the part didn't work like it was suppose to work, I was told that I wouldn't be given my money back because I connected the part and it is an electrical part. If it was the correct part to begin with like the dealership told me I wouldn't be in the predicament I'm in. So be cautious when buying a part from them, even if they tell you its for your car have a mechanic with you and a picture so you know!!!!!!!!!!!!!!!!!

Cody Lee got my car right in for an oil change and tire rotation. Super fast and professional. I had a slight coolant leak and he looked at it for me when other places told me it would be a minimum of $140 just to LOOK AT IT. We got the issue resolved at a reasonable price and i will be coming to this location from now on for my services.

I just bought my first dodge this week. Came into the store just to take pictures and maybe learn alittle bit about the vehicle. The salesmen were very nice even after telling them im just looking. After finding out about the sale and the fantastic warranty i had to leave with a new journey. The credit staff worked very hard to make sure i got the best loan payment. I never write reviews but ive been sooo happy i just had to tell people to come check this place out for your next vehicle.

The salesman we talked with was brand new and while he was very pleasant and accommodating, he had very little knowledge. Then we talked with the sales manager who couldn't even bother to get up off the garbage can he was leaning on and who made no effort to treat us with respect. They had very little inventory and didn't offer to bring in what we were looking for. We left and bought a new truck elsewhere. I would not recommend the..

Had a fantastic experience. I love my new RAM. Go see Paul Tresenriter in sales. He will take care of you. Doug was great in the finance office. everything went fast and smooth.

Was treated better than have ever been at a dealership!!!

Love this place just purchased my second truck from them the guys here know the importance of customer service and follow through on their promises !! A Huge thanks to Ken , Jason and Ed !! See ya next year !

I love this dealership! My salesman Jason Lewis is always very nice and helpful! I definitely recommend them to all!

I went in late yesterday to look at a new Dodge Charger R/T and the salesman was great as well as the secretary at the front desk. I have not purchased a car yet since I am still comparing prices but If you want a great experience where you feel welcomed I really think this is the place to go... I also recommend speaking to the Colonel ( Mr. Sanders) since he really knows how to treat customers.

Just bought a Dodge Journey from here, Paul was absolutely amazing, we couldn t be more happier with our experience at Commonwealth Dodge.

Nice people all around. Had a good experience car shopping with my aunt and the nice salesman Kelvin Gates we encountered who sold my aunt her car! Thank you again Kelvin Gates and Commonwealth Dodge!

Best experience ever sales people are very well-informed and helpful and the receptionist Donna is a absolute doll

Would not recommend this Dealership. Bait and switch Dealership. Confirmed price with the salesman on the phone that was posted online before agreeing to credit pull. Pulled credit then quoted a different price taking away the dealership discount and only giving the Employee Pricing Discount. Would not recommend.

Horrible customer service on the phone I have a haircut and was wanting to do a deal but the guy on the phone was a prick he sounded like he was the owner when I know he probably aint

(1) Service Expert refused to take my vehicle for minor service of oil change. I explained her that I got an appointment through online & show her the return e-mail of confirmation of appointment on my cell, then she agreed to service my vehicle. According to her, all online communications, like appointments, requests, etc goes to the service manager & manager give it to the service expert. The service manager didn't give my appointment to the service expert. So there was a lack of communication within.
(2) I asked to & charged by service expert for full synthetic oil change. But the technician put the sticker of next service due on windshield for conventional oil change mileage. So there is question of trust. You don't know What do they do to your vehicles behind doors. No Transperency.
(3) I started driving my vehicle, which is less than 2 years old, after the service of oil change, it sounds like driving old truck. So next day I open the hood, I found the lid for engine filter was left open. That was the weird sound coming from.
(4) The next business day I tried to call the service manager about my experience for service of oil changed. His voice mail box was full, so I could not leave the message to him, either.
(5) Most definitely, I will not going to this dealership for any reason, not even for free service at all. If any business refuse to provide the servive or don't provide the proper service, that business don't deserve to get any star or business.

Go elsewhere. Brand new car with vibrating ok n issues. They dont care, it is no longer their problem. BAD BUSINESSl. Go to Craig and landreth in crestwood. They are AMAZING.

Nice cars, beware of the vultures. The guy roped in to a car he knows full well she can not afford and she has 3 children and he professed being a christian. Made us feel comfortable and then put her into a car that was 300$ more a month than the 1 she had, knowing she was trying to get down from that payment some. I really don't know how he can sleep at night knowing he took the only vehicle a single mother has to get back and forth to work. Like times aren't hard enough all ready and he has to pull her further down and then says I got you. I am so disappointed. They had her in a new car so fast her head spun and was helping her transfer her belongings before she ever said yes and before he told her what the monthly payment was going to be after us asking and asking what the payments were and them saying it's all good we got you. Did not even tell her what the payments were till she was signing the last paperwork that had the price on it. Very disappointed with all of this.AND you tell me why they have to build in a maintenance package on a brand new car? A lease at that. I thought they already take care of all the problems with a lease. None of what happened should be legal.

They still use high pressure sales tactics! Also, I was looking for a 4 wheeldrive SUV and since the one I likedwas way out of my budget and they brought me a "recent trade in!" That wasn't 4 wheeldrive but they tried to sell it as one and asking if I would buy it if they got the monthly payment down to what I was wanting, but didn't give me a price on the Jeep! Getting a price down only means extending the payments longer and costing more because of the interest! But the salesmen were pretty nice, especially the rookie, which is the one that was trying to find me an actual 4 wheeldrive SUV! Lol