Beverley Calhoun

Review of Commonwealth Dodge

My 2011 Dodge Charger had 5 recalls, one of which ...

My 2011 Dodge Charger had 5 recalls, one of which was the alternator shorting out....I had this car at Commonwealth Dodge Dealer in December and got all but 1 recall done and that was the alternator "because" they could not yet order the parts.....Well, guess what? Thursday morning while letting my car heat up before heading to work, my alternator shorts out, dead as a doornail.....We pay $75.00 to tow it to Commonwealth Dodge, then we have to pay $117.00 to rent me a car till Monday...now they just called me and said it's fixed, the car will start but the battery is low and they can put one in for $239.00.....so...I argue with the lady and tell her it's because the alternator drained the battery, and that shouldn't be my responsibility... duh!....we go round and round and now I'm waiting for a call from the service manager because I'M NOT HAPPY!! On top of all of this they tell me that when Chrysler can order parts for this recall I will have to bring it back in and they do this all over again>>> What? Huh? Are you serious????????? Had Commonwealth fixed this back in December which is what they should have done, I wouldn't be paying out $192.00 plus the cost of a new battery right now!!!!! We go to pick the car up, stand at the service desk for 30 minutes waiting for paper work to be typed up, one of the service guys almost backs over us twice, no apology whatsoever, My back seats are still laid down in the seat, trunk cover is up, and battery cables are loose. By the way, my husband had the battery they said was bad tested and turned out it was good. I WILL NEVER BE BACK TO COMMONWEALTH DODGE AGAIN.....oh and it's been 3 days and I'm still waiting for a call from the service manager which I'm sure I'll never get.... This place doesn't even deserve one star but had to click on it just to post.