Commercial Parts & Service, Inc. Reviews

Good place for specilty commercial plumbing and hvac parts.

On the mark! I ordered 2 seals for my Hamilton Beach Brew Station and received them in a couple of days and at a great price. No one else had them so you can guess how happy I was when I found them through CPS. Great service!

Charlie silcot is the man....any part you need quick and accurate service

All ok with customer service, payment and refund etc. Only problem was that the parts were not in stock and never shipped from vender in one week. Had to cancel my order and refund.

The igniter for my oven quit very unexpectedly. Attempts to contact the business where the stove was purchased were unsuccessful. Shopping for a replacement part led me to Commercial Parts & Service. Searching the website for the exact part was very easy and ordering was painless. The part was delivered quickly (within 2 days) and my oven is back to working. I will most definitely use CPS in the future if and when my stove requires more parts. Thank you!

They had exactly the part I needed! Shipping was very fast and product was exactly what I ordered.

Ordered some restaurant parts from them because they seemed cheaper paid the estimated shipping etc. Waited 4 weeks and they called back saying i owed them 200+ additional dollars for shipping because the items were large. That is actually what i was told, not a price just 200+ is what i would be charged. At this point we didn't have much of a choice because we had already been waiting on this for 4 weeks and paid them a lot of money for it so we said go ahead. After receiving the part we received another bill for 167 dollars. I called to figure out why i was receiving this bill and they said it was an error and they would take care of it. Waited another month and received another past due statement. So i called back and was told that the bill was correct because I needed a lift gate because I didn't have a forklift. No, "restaurant supply company" my restaurant doesn't have its own forklift. So now I have paid 400+ in shipping for a part that could have fit in the bed of a truck. Should have ordered anywhere else now I know.

I ordered a part for my customer with "Next day air" shipping. They CHARGED ME TWICE for the shipping! They charged shipping once on the parts invoice and then charged me another invoice that had "shipping" on the description line. I tried to contact them through their "contact us" link, but they acted like they don't care about anything but taking money. DON'T USE THESE PEOPLE! If I had checked their reviews on google first, I would have known!

Very nice people, good parts, good service, good prices.

Unbelievable company to work with! Responsive and one of the best!

Correct parts received, in good packaging. I would order again from them.

Jen did a tremendous job of orchestrating ordering my needed part from the supplier and, when received, making sure it got to me.In ordering a follow on part, she was knowledgable, personable, and professional. Great go to person at CPS. r/Andrew Hammond, Captain, US Navy (retired)

CPS is the best! I go to them for all my restaurant equipment repairs.

Do not take your equipment to them. They re thieves and will destroy your equipment before they give it back to you. They re very unprofessional in regards to communication. They said they would call and they didn t. Once arrived they attempted to bill us and lost an essential piece needed for our machine when we tried to take it back. They attempted to overcharge us and didn t even find the issue with our machine. They have no clue what they re doing. Thieves and will waste your time!

CPS website was easy to shop on; the product was as described and the email contact and shipping were faster than I expected. Great company!

Always helpful. If they don't have it, they will tell you who does!

I was so excited to find a shop close to home that could repair my high school's popcorn machine. I dropped it off and the employee asked if I wanted a estimate before they did any work on it. I said "Yes, I didn't want any surprises.' A few days later I received a email that the machine was repaired and I owed $309. I emailed them back ,to say that no one had called me with a estimate or what needed to be repaired. I received no response. The next day I went in and asked a employee who was helping me why I didn't get a call about a estimate. I felt like I didn't have any options on what I wanted to do. He replied by saying he could take off the new parts if I wanted too. I just wanted to get out of there by this point. I asked for the paperwork and he set if down and walked away from me. I called him back to see if he could at least tell me what they repaired and what the money went too. The machine is now working although he said they also cleaned the popcorn kettle, but all they did was scrape it with a screwdriver. I guess customer service is just not that important.

Our experience with ordering american made slush machines has been great. However, when ordering international slush machines not very happy. For example, we received a 2-weeks later notification that the gears that we wanted were a higher price than the web advertised one and they didn't have them in stock after all.

based on the input of my model no. of the appliance and proved with a schematic I had no problem identifying the part no. and placing the order. Once placed the order was received on time. I had it installed by 900am the next morning.

Had exact parts and easy to locate. Price what I expected.

Arrived faster then estimated shipping date. Price was comparable to any other online source I found if not less. Packed perfect. Easy website to navigate and product was perfect fit.

Horrible service, said they would fix my equipment twice. When I call them back and say no one showed up they said it was too busy and I'm scheduled for today, and yet no one shows up.

Quickly repaired a part for us before an important opening! Thanks, CPS!