Comfort Inn & Suites, West Chester Review

My family and I had an excellent experience here. We were from out of town and our car's alternator needed to be replaced on the day we were supposed to leave. The front staff was awesome about it, especially Reggie, who gave us some leeway in our check out time to see if our car would be ready. We did end up having to book another day in the room, but Reggie took care of us!! The room was great, nice size, great bathroom. Very accommodating staff and an excellent stay overall, highly recommended.

We had a good stay here. The first nite our rooms air conditioning did not work. They did put us in a different room our second nite. Our new room was fine except one of the beds had unclean sheets. I am not sure if this was because of laundry or the person cleaning the room. Thankfully we only needed one bed and one was clean. The staff and the people running the breakfast in the morning were great. The hot breakfast was Awesome both mornings. This Comfort Inn did have an extremely large part of a wedding party staying there so that may of contributed to our 2nd rooms condition. Not concerned about the air unit. I am a home owner and understand appliances quiet when they feel like it.

My boyfriend and I stay here about twice a month. The rooms are always clean, the staff is always nice and helpful. We love staying at Comfort Inn & Suites because they have jacuzzi tubs in some of their rooms.

Great, clean hotel! Staff was very very nice and helpful. 10/10 would recommend.

The staff were all very nice and helpful. My room was about what you'd expect at that price point, but it was clean and had some little extras we loved - like the outlet plugs in all the lights and lamps. That was very useful when we wanted to charge all of our devices. Breakfast was a little better than expected. Overall, I would say I was pleasantly pleased. I would stay here again.

First the room wasn t ready when we arrived. Then the toilet had fecal matter on it. Then the cabinet next to the fridge leaked and he cleaned the leak with the rag he cleaned the fecal matter with. The fridge was dirty. Lastly I grabbed a rag to shower and it looked like it had blood stains on it. I will never patronize another Comfort Suites. If I could give less than 1 star I would.

Very nice stay for business travel. Close to gas station, eateries, and grocery stores. Area seems to be very safe and close to the interstate.

Very friendly staff. Everyone was willing to help in any capacity that they could. The rooms were spacious and clean. The location is great for the area.

Comfortable beds, clean rooms, responsive and helpful staff. Easily 4 stars in this price range.

Very quiet, comfortable beds, quiet air conditioning, great breakfast assortment and eating space.

Rooms were fine. The pool floor was dirty. Has stains and items at the bottom like a match book. No towels were available either. Breakfast was good.

Very nice hotel friendly staff and excellent breakfast bar!!

Very good hotel overall. Clean, in good shape, decent breakfast selection. My only complaint comes from guests in the neighboring room who made some very loud slamming noises in the night.

We've stayed here several times, and have always been disappointed with the lack of usable internet access. Great hotel besides that inconvenience.

Room clean breakfast good rates awesome. Love choice!

Clean rooms, good breakfast. Nice for a weekend stay.

Good for sleeping. The rooms were kind of clean. The carpets were not vacuumed. The air conditioning is hit or miss

I always stay at Comfort Inn. But this one was not up to date. The hotel staff was extremely nice but the hotel itself needs a lot of work!

Everything was doing good everything is going good I always like this hotel it's not my first time here this time they got a little in a hurry we asked for a room to be cleaned they cleaned up empty trash but it didn't change the pillow cases or the bedding I hate to disown them

Very clean room, very quiet room, nice indoor pool that wasn't over filled with chlorine.Hoping for biscuits & gravy for breakfast in the morning.

Update, biscuits n gravy, scrambled eggs, sausage and make-ur-own waffles.All very good. Recommended stay.

I went to a family reunion and in the process of leaving I left my ring in the shower. I spoke to receptionist on Monday. This happened 7/15/18. I called 7/16 when I noticed my ring was missing. I have been waiting for a return call. I really hope that my property is returned to me. A person's integrity should be important. I hope to hear from the manager soon. Please return my ring!!! I stayed in room 334 . Thank you !!

Absolutely clean and perfectly comfortable. Would definitely come here again and recommend this hotel in a heartbeat. Good job choice!

Pick my son up the rooms were clean in Georgia stay there he had worked in the area

Although I've stayed here before, this last visit was by far the best! The room we had was very spacious, including the bathroom. The bathrooms are usually just big enough to accommodate each guest. This one was big enough to sleep in if necessary. Plus it was not a handicap room!

Location was great, room was clean, breakfast was hot.

Great breakfast, awesome housekeeping, comfy bed, fluff pillows, grest staff, and very clean.

A nice either new or newly remodeled hotel we found on our summer drive to Michigan. It is off I-75, but it isn't directly off so you have to take a couple of turns...use your GPS to guide you in and you won't get turned around or driving in circles. There was a dedicated counter for the microwave & mini fridge and coffee maker, and the undercounter shelving in the bathroom was well stocked with towels. We appreciated the digital thermostat. Only thing I would have liked to see was a channel guide list for the TV stations. The lobby had stacks of three different newspapers (local, USA Today and the WSJ) and the morning breakfast was nice. I would have appreciated a skim milk choice, so hope in the future it will be offered. Overall, a good and affordable hotel option outside of Cincinnati!

My husband and I enjoyed our stay very much. The room was very clean and comfortable. The breakfast was the best i have had in a motel. I would recomend this place to anyone.

Excellent rooms, fabulous breakfast, friendly service. The shower was amazing. A really great experience.

Very convenient to P&G. Spacious rooms. Nice walking trail on Lakota Drive! Saw two deer last evening!

The staff are friendly and totally supportive if you need anything. The rooms are comfortable, quiet if you need it. The extra gathering sections are lovely for bigger crowds/gatherings so you all don't HAVE to gather in your rooms. The prices are awesome and completely affordable. The location is great, close to shopping, gas stations, and familiar resturants. I had a great and beautiful time. Thanks to the staff and the support for helping it be possible.

Recently stayed at Comfort Inn. I was very pleased with my stay. the room was immaculate, very clean and roomy. Stayed in rm 226. the staff was very friendly. Breakfast was good. I loved that there was coffee and juice 24/7 It was quiet. I love the little gift bags with snacks and a small water in it. I forgot that it had an indoor pool or else I would have been in it the whole time!! It is a 100% smoke free facility and I'm a smoker but, i didn't mind going outside although it would be nice if there was a small outdoor smoking area for when it cold or raining. I can't wait to stay there again!! Next time I'll be in the pool or in the big tub with the jets!!! Keep up the great work!!

In a good central location, rooms were clean and service was adequate

Clean rooms, friendly staff. Only negative is that breakfast could be better (8am and much of the food wasn't at temperature/hot)

Satisfied with the overall experience, for the price however I expected a higher standard.

very good service . the front desck service was excellent thanks emirick

Used we are go to the Hampton Inn or embassy suites But this was a pretty decent

Great staff who were accommodating, warm and not to mention the fastest check-in we ve had at any hotel or motel. The beds were comfortable and the breakfast was great with delicious and surprising additions to the standard Comfort Inn/Suites

Not impressed with facilities (MI, IN) or personnel

Rooms/beds are acceptable, though show their age and lack fully closing curtains, but sound proofing is poor. God help you if you are staying on the second floor near the guest laundry as the aged equipment jackhammers back and forth in a very concerning manner. Also, doors lack closing mechanisms and slam loudly every time.

Everything was exactly what you would expect it to be, no complaints here!

It was actually really good for the price even though we had four people and I ended up sleeping on a chair I still thought it was good. They had breakfast too Wich was pretty alright. Overall would recommend.

It was very clean and they were on top of the customer service. Every one has a smile every time we came in and they were very helpful.

Very nice rooms, good breakfast. WiFi was a bit slow, was unable to stream Netflix.

I have stayed here for years . Good staff and comfortable rooms . Not hi end but nice hotel all around !

The suite was spacious with a fold out couch and small kitchenette.

Our suite was clean and roomy. The staff was very friendly. No significant complaints.

The comfort Inn suites in West Chester is very comfortable to stay. The rooms are well equipped with all the amenities and you there is breakfast given each morning. Would recommend for a nights stay.

The hotel was really nice and the staff there are very helpful and friendly. The room was perfect for our needs.

Very nice hotel! Staff was great and rooms were recently updated. Cheaper than any other hotel in the area!

Fridge was frozen completely so couldn't be used. Other than that nice hotel

This staff has been the most accommodating. Even under difficult circumstances they got us in, booked, and satisfied. May not be the biggest building or name on the exit ... but if you will drive an extra block, you will get the biggest bang for the buck! Good Job!

Positioned perfectly, for my semi. The room was very clean. Loved breakfast. The hostess was more than eager to accommodate me.

Nice place, nice staff. Great breakfast. Not a 5 star hotel but not a horrible place to stay.

A little expensive, but overall nice hotel.. Pretty clean.

Really nice and clean hotel. Had no problems at all. Fresh baked cookies and hot breakfast are a plus. Staff is nice and friendly. I would highly recommend this place.

Room was clean. Staff was friendly. Free breakfast was free.

The hotel itself was as nice as you'd expect, but the service from the front desk worker Kim really made our experience amazing.

Really nice place, feels clean and well maintained. (Though the elevator seems a bit worn). Overall I'm quite happy staying here.

Excellent hotel, very comfortable and excellent prices.

The hotel is actually pretty nice, it's clean, new, and the staff is friendly. The wifi is completely useless though, less than 1mbit/s the entire time we were there. And they have wired internet that just doesn't work at all. The staff couldn't really do anything about it, other than tell me they weren't getting complaints, and that they're equipment was new. So here's your complaint. Also, new equipment doesn't do anything if you're not paying for service adequate enough to cover your guest load. Internet service isn't an amenity in hotels any more, it's expected.

It was great until someone said something about bed bugs

They made our group feel very welcome, we were on a 5 day trip, and this was our extended place to stay while we want sightseeing.

a good place for a one night stay, but the beds are mediocre and the breakfast was sad.

Rooms need maintenance, the pool area needs a serious remodel, brown bananas at breakfast, key cards failed after 1 day.

Well run. We were there on a very busy weekend. They were able to keep the food stocked. Seating seemed a bit limited but probably could have used one of the open conference rooms if you felt like it. It's only 3 floors so when busy I would suggest taking the stairs.

Rooms clean, staff friendly and helpful. Enjoyed our stay. Breakfast adequate with eggs and sausage.

Nice hotel. Friendly staff. Good breakfast. Large vehicle parking on the curb.

Spent a week. Friendly staff. Excellent housekeeping. Some noise at night.

This is not my first time at this hotel ,every time I get a different experience. The customer service is great ,complimentary breakfast was well organized, and the housekeeping did a great job other than the fact The last time that I stayed at this hotel I had a number of things missing from my room. Although they were minor things, it's the fact that they were missing that made it very inconvenient during my stay. Shampoo,toothbrush, a pair of prescription glasses,and a razor. Debbie was more than happy to accommodate my needs by lowering the price of the room I was still somewhat uneasy with the fact the items were missing.

Stayed at Comfort Inn in West Chester Ohio, had a good experience, nice staff

We had an awesome stay. The manager Debbie J. Is amazing, professional and customer friendly. She made sure we were comfortable and accommodated our handicap needs. Also the morning server Roxanne was truly a blessing. She kept the breakfast area clean and well stocked. She definitely cares about the guest she's feeding. We always stay at this hotel for our family and we will definitely be back.

Great place to stay for an evening. Close to dining and activities.

Breakfast was awesome I had a strawberry Belgian waffle with strawberry topping!

Good option for the area. Nothing special, but the rooms are clean and the property is kept up.