Comdoctor.net Inc Reviews

Didn't do what we discussed and charged about $50.00 more than they quoted...to do less than we talked about. Don't bother, they don't seem to want the business...they USED to be good.

Excellent service, professional, prompt and extremely knowledgeable! So glad I found you - highly recommend Comdoctor.net!

I have been a customer for over a decade. We are an internet business running 10 computers or more. That have repaired at least a dozen computers for us successfully over the years- several with failed hard drives in which they successfully recovered our info. The owner and staff have always been great to deal with. It is such a relief to work with a company that really "knows what its doing"... It irritates me that some people have left poor reviews mainly because they felt a repair should have cost less than it did. For first rate work, I'm willing to pay a fair price. I'm very grateful we have this resource. I like and trust them so much, I have shipped computers from our South Carolina office to Maine to be fixed.

Excellent service at a reasonable price. Very friendly staff. Explained exactly what they were going to do and made suggestions on how I could enhance my computer. I will recommend this company.

I have been doing business with the comdoctor for at least 10 years. Bill and his crew have always taken great care of me. The have custom built towers for me as well as repaired corrupted and virus filled computers. They are very capable and I always trust them.

Brought in my high end Dell computer to find out what was wrong, left it there with software to be installed. A few weeks later I was called and said it was probably the "hard drive failure" the gentleman said it's not cost effective to repair it! I said "probably" doesn't help me, please get back to me. I received a call a month later stating "he could build me one with the same specs or better. Never heard from him again. It's been a year and I had my number changed a month ago, so I was catching up on people who may not have known, I stopped in, only to find parts of the computer in a box along with my software. I asked was there a computer made? " not sure, but if there was, it's long gone. Also "it states on the form, hardware dropped off after 30 days of job completion will be parted out. Ok, funny how my signature or date is not on the form!! The computer that they were going to build was $150! The dell computer was worth $2000 not quite exactly a fair trade, especially when I never got it.

Proceed with caution, they don't inspect computers before replacing parts, cost me a lot of time and money due to a wrong replacement part though they did eventually fix it.

Lets just say..

I am a smart woman in many, many ways but sometimes intimidated by, "technology".
The people at The Comdoctor Net Inc. are respectful, helpful, knowledgeable, reasonably priced, intelligent and kind. I have always had a great experience there.

Lets face it;

"The Times they are a changen".

Bob Dylan

I have had alot of technical snags in my system, in my experience things that one doesnt understand or have experience with can be confusing.

These professionals are patient, and knowledgable.

Sometimes its hard to keep up, were only human.

Go see Bill at the Comdoctor Net Inc.,

They will get it done.

All my Respect,

Sarah Helen Harvey

You know you've had a bad repair experience when you have to call the police to protect you from the owner.

My Sony Vaio laptop was taken apart for a cleaning but wouldn't start afterward; the culprit was a ribbon connection that had come loose during the cleaning. Pretty common problem, but not one I have the finesse to fix myself. I took it to Comdoctor for repairs but was surprised when the bill came to nearly two hours of labor. When I asked about it, I was told that it took 45 minutes just to get the laptop open. Puzzled - it's taken other technicians 10 minutes tops, and it's been done in five - I asked the repairman if he had to look anything up for the job; he said "no" - he simply had to check a few ribbon cables. He tried to impress me by saying it was "a complete gut job" (nearly every internal laptop repair is "a complete gut job," i.e. you have to open up the computer; that's like complaining an oil change was difficult because you had to get all the way under the car) and argued that Sony was an obscure laptop manufacturer - that it wasn't a popular make "like a Dell or something." I knew the price was inflated, but I went by to settle up anyhow.

When I arrived at the shop, the owner claimed he'd been listening in on the phone conversation (?) and shouted that I was "out of my mind." When I asked him about the extended time it took for his tech to open up the laptop, he claimed that it was extremely rare for laptops to have to be opened up to be fixed (which is like saying that it's rare to have to open the hood to fix a car) and that it was miraculous that his technician was able to reattach the ribbon (which is like threading a belt buckle. It can take a bit of dexterity, which is why I can't do it, but it's a very routine task for a tech).

He also said a lot of other things that I don't think Google will let me print here. He was shouting all the time.

I engaged him for a bit - it's aggravating to be ripped off AND screamed at about it - but soon decided that I just wanted to check to see if the repair had been done, pay up, and get out of there. The owner, though, would not leave me alone while I booted up the computer, continuing to shout nonstop at me and going weirdly in & out of my personal space, as if trying to make up his mind whether he wanted to attempt to intimidate me physically. He then accused me of being this customer who defrauded him in 2008 (??? he kept shouting: "WE HAVE RECORDS!") and had made obscene phone calls to the shop, or something, and claimed that he was going to take me to court for being a thief (?!?!). He was just unhinged at the end, and he was being so aggressive that I felt threatened: I didn't feel safe being in the shop any longer, so I stepped out, called the police in the parking lot, and waited until a sheriff's deputy came by to accompany me while the bill was paid.

The deputy didn't seem particularly surprised to be there.

Look, this'll probably make an entertainingly insane service experience to tell my friends about in retrospect, but it really wasn't fun at the time - and, shrieking aggression aside, it was a grossly inflated price for a routine job. I'd had previous repairs done at Comdoctor (it don't know whether it was 2008 or not; you'll have to pardon me - I don't have records), and they went off without a hitch, so I don't know what's changed here - whether new, not-as-competent techs were hired, or someone decided that they didn't like taking their antipsychotics anymore, or what. I do know, however, that I can't recommend stepping into the shop without a parent, guardian, or good amount of pepper spray.

Actually, you'll have to deal with the incompetent service techs even if you don't get assaulted, so just don't step into the shop at all.

These guys are the real deal. Can't ask for better turnaround times and friendly people. They service most of the Augusta area...seems like they have a ton of clients.