Collins Nissan Review

Everyone was kind and helpful. Shawn Thompson, Peter DeZarn, and another Shawn but I can t recall his last name.

Had an issue and they are willing to make it right. You can't ask for more then that!

just in for a oil change always take my car there

The treatment is really good. The sales personal try to look for the best deal that is true. The only thing I really want to tell you is that I'd your vehicle does not have warranty and you need to fix it, do not go there. They are really expensive. The service is good but they charge too much for the parts.

I could not have asked for a better car buying experience! No pressure! Ariel was professional, courteous, and knowledgeable. She was very patient and allowed for a couple of test drives. Overall, it has been an outstanding experience!!

Not a single person wore a mask. Was told we sanitize.

Leland was wonderful! Very helpful, very professional. No BS! Straight to the point and delivered! Excellent customer service. Best experience I had with Collins service Nissan section rocks!!!! Sales guys are wonderful too. I bought 2 cars and my mom bought one. Will never go any place else.

Uneven service, salesmen exagerate the truth. (No lies, exactly.) Free coffee and tea while waiting, and typical machines for snacks. My transaction took MUCH longer than expected, but so far I'm happy with my vehicle. I got it used at a fair, but not great, price.

Worst customer service in the service department. Had a 10 o'clock appointment but was informed the wait would be 6 hours because they took previously dropped off cars in front of mine. They admitted that appointments do not matter and are not worried about losing our business.

Fantastic Job Louisville Nissan dealers, all of your service departments are ensuring you have no repeat customers.

Great service experience. Team was efficient and helpful with my servicing needs.

The sales person - Missy was great. Friendly atmosphere at the dealership. The transition from my old vehicle to the new vehicle was very easy, no hassle. My needs and expectation were met.

They took good care of me. The people working the desks and answering the phones were all polite and Nick did a great job getting me into a loaner vehicle to make the repair painless.

Dealership is very clean and the staff is very professional and friendly. I was lucky enough to have a very knowledgeable salesman named Abu. He worked very hard to get me a fair deal. He has extensive knowledge about the Nissan line of vehicles. If the service department meets the standards of the sales department they'll have a customer for life!!

My wife and I were in search of a new car, our older car was great, just a little too small for what we needed. We live out of town, so a trip to Louisville for car shopping takes all day (even after doing the research at home).

Collins was our first stop; we checked out some Nissan Rogue's outside the showroom and almost immediately were met by Mark. His invitation and courtesy was great. He then introduced us to Shawn, who was such a professional, down-to-earth, and personable gentleman. They took the time to show us the details inside and out of the vehicle, as well as presenting a on-the-fly estimate of a sales price/trade-in value. We had planned to stop at a couple of different dealerships throughout the day, and when we left Collins, Shawn made followups via text to show us different trims that we were interested in.

Long story short, we ended up buying another car from another dealership based on a different model, which my wife preferred for our own personal needs.

However, we *would not hesitate* to return to Collins in the future for anything Nissan. The brief experience was great, and although I can't say you'll have the same experience, if you are looking for anything Nissan, I would be comfortable pointing you in their direction.

Good morning, I would like to thank all the staff of Collins Nissan for their kindness and professionalism especially Mr. Mark Pantella General Manager and sales agent Jorge Batista who made my stay at the Dealer an unforgettable experience, thank you very much for being so gentle and genuine, I definitely recommend Collins Nissan and I will be sending more business on your way thanks

Go see Pat Williams he will never do you wrong I ve bought over 7 cars from him and won t deal with anyone else such a great people person and know how to make you have the best car buying experience!!

I've finally found a dealership that cares for its customers. Patrick Williams goes above and beyond to make sure that his customer is pleased. He is not only knowledgeable about the vehicles, but he is able to answer any questions asked and explain the answers in a common sense approach. Nissan should be proud to have Patrick Williams as one of their employees.

Customer service is terrible! 2015 Murano should not be sitting in a pile of oil in the garage after having an oil change 10 days ago. We have one vehicle and I now have to cancel picking up my grandchildren an hour away because I'm waiting on Service department to call me back. A company this size should have customer service covered during lunch breaks. Lunch is over and I'm still waiting. I sure miss Sam Swope! The small details make all the difference!

Update: after my husband called from Afghanistan, I got a callback. Because it was uncertain how much oil leaked, Collins had the car towed, at their expense, to be certain there would be no further damage. I greatly appreciate that. Turns out the oil plug was loose and I actually did not loose as much oil as I and the tow driver suspected. The tow driver from Suburban was great and we kept most of the oil off my freshly cleaned and sealed driveway. Once Collins did return my call and we got things moving, they were very nice regardless of my frustration. I will pick up car in morning. A quicker service response could have allowed me to drive the car the five miles, the plug fixed, and both parties would have had a much better day with less expense. I'm satisfied with the outcome and have only one suggestion. Hire more service people to answer phones during meetings and lunches.

Very happy with the seller Jorge Batista and all the staf for their attentions, I recommend all my friends and family to become family of collins nissan

I came in for 2 potential warranty repairs and both were fixed but one was not under warranty. They did not call me to ask if I wanted this fixed and if the price was OK but just fixed it and charged be for the repair. This is a really shady practice. I will not be back.

Abraham was extremely helpful and exceeded my expectations. The service was fast and great! He was very nice and polite. Will recommend to everyone I know.

Refuse to help while window was not working to even try to get a fuse diagram or assistance with window being rolled up in rain

I just want to congratulate all nissan staff for the exellent quality of service in special the sales profecional JORGE BATISTA who made our experience unique we definatly send more business on your way thank you very much

I brought my car in july 3rd 10 30 am to see about door locks not working oil change and tire rotation.I waited until 2pm before calling and see what was wrong they just stsrted looking at it and would call me back .When Leyland called back he told me it was the actuator so I asked him lf it was covered by Easy Care said he would get back to me . By now it was 3 45pm still no call about easy care so I had my son take me back to nissan .I got there at 4 15 Service mgr said still didn't know so I asked how much to replace it ? It didnt matter because collins nissan did not have it in stock .I left with broken door locks service mgr said he would call Tuesday the July 6th and let me know.Still no call,so not very happy at all.

Purchased a 2020 Kicks from Ariel Jones. Her extremely helpful and low pressured approach was refreshingly unique.

Just had a problem with transmission and charge 4200 dollars to fix it.only the labour charge is 1600 wow.i will not recommend to buy Nissan to all my friend

This is truly what a car buying experience should be. Jorge B. is a very Honest, knowledgeable and carrying sales man I ever met. Went above and beyond the service call to find the perfect car for my needs within my budget. The vehicle I got is Awesome. If you would like a great vehicle go to Collins Nissan and ask for Jorge B. he speaks English and Spanish.

I have been servicing all my vehicles at Collins Nissan for many years and service is always friendly and respectful of my time. Sales team is great, too!

Had a problem with the traction control system. Computer needed a reset.

By far the best Automotive Group in this state. Always had great service every visit and will continue to recommend friends and family to take their cars there

Shuttle service is a lifesaver.
Thank you,
Anna C.

Hated the way i was treat felt like an outcast at this dealership. I just asked pricing of a part

Wouldn't give me a straight answer as to value of my trade in, so I left. I bought a new frontier from a Nissan dealer that would give me answers that same day. I'm still driving it and about to trade in again after 3 years. Won't stop here.

Always treat us well. We've gotten 5 cars from them. They go above and beyond.

I really enjoyed my car shopping experience. Brad listened to my wishes and provided me with many options. He catered to my needs and was a great consultant. My experience was also time efficient.I am so pleased with my new Nissan Rouge! I highly recommend Collins Nissan.