Donna Pavkovich

Review of Collins Nissan

Customer service is terrible! 2015 Murano should n...

Customer service is terrible! 2015 Murano should not be sitting in a pile of oil in the garage after having an oil change 10 days ago. We have one vehicle and I now have to cancel picking up my grandchildren an hour away because I'm waiting on Service department to call me back. A company this size should have customer service covered during lunch breaks. Lunch is over and I'm still waiting. I sure miss Sam Swope! The small details make all the difference!

Update: after my husband called from Afghanistan, I got a callback. Because it was uncertain how much oil leaked, Collins had the car towed, at their expense, to be certain there would be no further damage. I greatly appreciate that. Turns out the oil plug was loose and I actually did not loose as much oil as I and the tow driver suspected. The tow driver from Suburban was great and we kept most of the oil off my freshly cleaned and sealed driveway. Once Collins did return my call and we got things moving, they were very nice regardless of my frustration. I will pick up car in morning. A quicker service response could have allowed me to drive the car the five miles, the plug fixed, and both parties would have had a much better day with less expense. I'm satisfied with the outcome and have only one suggestion. Hire more service people to answer phones during meetings and lunches.