4 years ago
I'm in the military and used Lisa Rees of Caldwell...
I'm in the military and used Lisa Rees of Caldwell Banker Reilly & Sons to purchase a home in Leavenworth in preparation for conducting a Permanent Change of Station (PCS) to the nearby base. We had an Army-wide Stop Movement order due to the pandemic and I was not able to visit Leavenworth again until after everything had been signed. Lisa kept in great contact and said concerns I had were being addressed and even offered to conduct the closing walkthrough for me, which I accepted (to have gone there to do it myself would have been to disobey a lawful order). All this would have been great, except when I was finally able to get out there a couple of weeks after signing for the house, none of the issues that were supposed to have been fixed had been taken care of. Admittedly some, such as the roof, would need a qualified tradesman to know had not been repaired, but given that she had told me she was getting a roofer out to check it, there was no excuse for it still being damaged. There were also some repairs that even a layperson should have seen were not fixed, such as the deck in the attached photograph. Perhaps I should not have trusted her and pushed the purchase date back, but Caldwell Banker used to be a trusted brand. I'm now having to look at legal action to get the repairs that were listed in the 'unacceptable conditions' portion of the contract taken care of by the seller, but it will be that much harder than it would have been. Not a Realtor that I would recommend to anyone in the military.