The covid-19 health process makes us comfortable. Besides checking the temperature, we were given hand sanitizer when entering the hotel lobby area, spraying our sandals with our shoes. The check-in process is fast..the staff is ready to help carry our luggage. The rooms are quite spacious and masks are also provided in each room. Breakfast can be delivered to the room (caused by a pandemic like this, it is more comfortable to have breakfast in the room). There are not many choices for the buffet breakfast, and there are staff who are ready to get the food / drink we want. The rooms are spacious and clean, minimalist comfortable. The room service menu (24 hours) is not too much
Easy reservation, very friendly service, nice and comfortable atmosphere. The room is spacious, the mattress is spacious, unfortunately there are no curtains even though no one will see from the balcony, but it makes it uncomfortable. There is no loundry bag. the price of food is too expensive and not suitable for the price and menu.
It is suitable for family, lots of activities for children, unfortunately the swimming pool is not warm, and the room floor is made of natural stone so it is uneven, children fall a number of times
recommended place for kids, there is a rabbit garden, you can love rabbits, there are kids claws, soccer fields, and children's and adult swimming pools plus a jacuzzi .. The rooms are spacious, there is no air conditioning but it's cool.
Overall Ok the place, but the food variation for a resort hotel at that price still needs to be improved. The fried rice is really standard and hard. The rooms are quite spacious, there is a kids corner, a kiddy pool and on Sundays there is a vegetable kualan
Resort is comfortable and beautiful with complete facilities for both parents and children. Large clean comfortable rooms with balcony and terrace facilities in all room types are also lobbi for each resort that provides large sofas and tv to gather with family while enjoying warm tea and free snacks. Very friendly staff check out / in fast parking very wide
100 star ... 100 services Room 100 Cleanliness 100 Cool, calm, safe ... Welcome drink bandrek manteeppp so much, In the room already free fruit and coffee + tea complete with electric kettle Tooop markotooppp principal
Experience in room 920, 30 Dec18, when checking in the room is clean and tidy, the front porch is comfortable to relax. The environment of the villa is perfect for releasing fatigue at the end of the year. The walk around the villa is also very suitable for jogging. The level needed is the control function that the room is really ready, because when checking in the facilities in KM are empty, there are no towels, tissue etc.
Lemongrass Cafe at Novus Giri Resort & Spa does offer an impressive sensation of returning to nature. You can listen to what nature sounds with the wind and the cool mountain air. Do not forget also the sounds of insects, birds and many others who shout. Not only that, a cozy place with comfortable chairs and tables can make you linger in this place. Time feels quick to pass if you choose to relax at Serai Cafe.
The room was nice, quite cold even though there was no air conditioning. For those who want to swim, the pool is also clean and relatively quiet, maybe depending on the number of visitors who come. The food served at breakfast is quite varied, and tastes quite good.
Ambience was very nice, extraordinary moment for spending your time here. Really love all of the achitectures. Has a rabbit garden, kids corner, big enough pool and also jacuzzi. This was my view from the balcony..
The place is comfortable, the people are friendly, the facilities are complete, there is a swimming pool, a rabbit garden. lack: (but not annoying) The food in the restaurant is less choice, so you have to look for food out if you are bored with the choice
I don't know if I'm unlucky or all of my rooms are like this The contents of the room can be mosquitoes that are picturesque I can't sleep because I kill a mosquito that bites my child, it's still a baby If you count in 2 nights, I will kill 25
Reserved 2 rooms from the hotel website but when we get there only one room available. They only offered 2 free extrabed as the compensation and does not include breakfast.
i love this place, but i had to reach it with efforts,, considering the road to puncak is on off for one way,, but once I reach this hotel everything is paid off.
definitely recommended this hotel, friendly staff, cozy room, cool air so no AC will be needed.
they had a bbq night for 160k all you can eat per person. what a bargain!
A very spacious and complete resort for family vacations.
The restaurant is open 24 hours. There is a swimming pool and kids club. Can ride a horse for 40 thousand. There is a rabbit hole and of course a spa.
Unfortunately at the spa you can only pay cash or a visa / master card. You can't debit and it's not made easy by paying when you check out, or via transfer or paying tomorrow (even though my husband also booked for the next day), as a result we just canceled the appointment the next day because we were finally asked to go directly to the hotel lobby to pay via debit. FYI the location is far away because it is wide.
All rooms are without air conditioning and there is a bathtub. Apples are provided in the room and there are tea / hot drinks + snacks in the "living room" area.
What I like the most about this place is the views, amazing breath taking views, in the valley sweet and the warm pool sweet it looks like heaven, the bathtub is big and comfortable too, the warm pool is really good and warm all the time, from another hand the bugs are out of control and the hotel only offers mosquito spray, no bugs killer that can be blogged in electricity without a smell or bugs repellent smoke, we had to get all of that our selves plus mosquito repller lotion, and with all that yet it's out of control unless we closed all windows which will block the beautiful view, the restaurant do not offer lots of options mainly local dishes, No burger even though the area around the hotel do not have much options the hotel must offer everything possible, the spa close at 6 pm !! bed sheets not clean and wasn't changed when room was cleaned, the staff really needs training in this area, the hospitality was very good and staff was very welcoming and kind and trying their best to comfort us .