Closet World, Inc. Review

Closet World Rep was very knowledgeable and professional. She knew exactly what my needs were and applied all possible discounts making the experience even more pleasant than what was expected. Thank you Duri. Would recommend this company all day long.

We had an amazing experience with Jack, our designer. He was very thorough, knowledgeable and took our budget and aesthetic into consideration all while providing exceptional service. We will definitely be calling him when we move forward with further projects. We are very happy and completely satisfied.

STOP CAUTION: DO NOT, DO NOT do any business with this company under no circumstances. Closet world is very unprofessional, practices are unethical and negligent behavior on many levels. They charged an unauthorized amount to my bank account. Th rebuttal was "now you have less to pay at installment date. My 1st initial instalment was no call no show.
They rescheduled for 9am to 11am installment had to call company at 1pm spoke with supervisors. They didn't arrived until 3:30pm. After waiting a total of sixteen weeks. I displayed my contract agreement with the layout on the areas where work was to be done. Not to my surprise they destroyed my entire walk in closet. Now I'm responsible to fix damage that was never approve to work on. Spoke with John the supervisor who Offered $100. Huh!! Be careful and mindful when dealing with thecompany.

My initial contact with the closet designer was great and the installation guys were fast and vet friendly. The reseptionist on the other hand were very short very little information was given and with a rude tone of voice kike they didn't like their job. The day before the installation on of them said I needed to take every single thing out of my closet or the wouldn t install my sliding doors. The day of the installation the guys told me they could've done the work without taking anything out!! I was so upset its like the receptionist don't even know what the heck they're doing. If they would've been more friendly and helpful I would've given 5 stars.

Kathy is just gifted. Pleasant. We spent a ton of time and came up with something that s functional and nice. Add: management at HQ was very accommodating and great. Thanks you all. We need a lot more this year :)

I wouldn't recommend this company. I was really happy the first time when they only did one closet but when we moved they did 4 of our closets. They spam call you constantly after you've already paid for literally every closet in your house to be customized. I had to block them several times because they would call 2x a day. They kept asking to do the garage. They tell you they have a 7 year warranty but they don't tell you it doesn't include their tracks until you call with a problem. One of our track wheels broke and the drawer under it was damaged because it was faulty. They are charging me $200 to fix it and even though the drawer front is included in their warranty they will charge you because the damage was caused by a faulty track they installed. The tracks only have a one year warranty. The wheel popped off from normal use and our one year old actually found it on the floor and put it in her mouth. We're having 5 of our closets done at our new home and we will definitely be going with another company.

My designer, Roxanne, was on time, very personable, and most importantly thorough. She took the time to understand my needs and treated me like a partner in the process. She did not leave until I felt 100% comfortable with the design AND price. I can t recall the last time I received that level of service. If I decide to give Closet World continued business, it will be because of her.

I just had one of the most pleasant experiences. We recently renovated our master bedroom and master bathroom. We used all high end fixtures with a double vanity soaker tub, and a huge walk-in shower. The remodel came out great but we needed to do the new walk-in closet. I tried other companies but Closet World was very accommodating with my work/time restrains. Roxanne (Closet World consultant) came on a Saturday morning. WOW! She was extremely professional. Her knowledge and expertise were like no other. Roxanne took the time and patience to go over all my options. I would 100 % recommend Closet World and especial Roxanne. She was so kind and understanding. Roxanne took her time and went over all the layouts. She is a huge asset to Closet World.
Thank you so much!

Promises, promises but failure to deliver a quality product.

After our consultation we were very excited, but seeing the finished product left us sick and upset. The quality of the product was terrible. Their trim pieces don't match the color of their wood (and we got white), wood was damaged, the shelves were dirty and no effort was made to "finish" the job. What bothered us the most was the $9000 price tag for professionally installed custom shelves...and a few drawers.

Do not use this company.

The installation of sliding mirror doors on a closet was prompt and they did not cause collateral damage to other things in the room. It looks great. I appreciated that the rep didn't push an upsell too hard. This was done about 2 months ago and the door still slides smoothly and hasn't sustained scratches.

I thought it was just a little too expensive to just put sliding mirror doors on a closet, but when factoring the cost of free consultations, time, liability for possible damage during install, and materials on custom installs, it's pretty fair. I actually need to have another job done, which will be almost the same exact order in a different room and I plan on being a repeat customer soon.