Cleveland Division of Water Reviews

If your water bill is super high this quarter, AND you had Clear Reads to your home this quarter to replace your meter, this is why:

The water meters are not malfunctioning. The transmitters are malfunctioning. This is why they were out to replace all our meters. Water meters can't physically "spin faster" (aka account for water you are NOT using). If anything they spin normal, or slower than usual. Slower than usual benefits us, the consumers. However, if the transmitter was malfunctioning, in a sense that it was counting slower than the meter was moving, then you were being undercharged.

Basically Clear Reads took a picture of your meter before they disposed of it. Your high bill this quarter is the adjustment for their slow moving transmitters. The timing is unfortunate, right before Christmas .... but it is what it is.

I spoke with Dwayne after waiting on hold for ~ 10 minutes. Dwayne was very well spoken and professional. I'm very mechanically inclined, so I was able to communicate on a level of fully understanding the entire system. He also fully understood the mechanics behind how these things work.

Sucks my bill was $541 instead of the $145 it usually is, but I DID use the water, and I owe them. A discount would be nice, because their equipment was faulty, but they aren't obligated to do so.

Cleveland Water is the literal worst. The customer service is dreadful and the rates have skyrocketed over the last few years. Every interaction I have had with them has been painfully unpleasant, and since the consumer doesn't have any other option, they have no incentive to improving service or address rates. So... that's cool.

I've had bad experiences with Gov't Agencies but this is the worst experience. First, in August I called and the Emergency Division verified that my water was shut off since I was no longer living in the house. On December 21 I called to say I have an Email that showed there was a leak. The Emergency Division said it was not true since the water was off. On December 29 I visited the house to witness water everywhere. I called the Emergency Division 3 times and am still waiting on December 30 for the water to be shut off. The Emergency Division's response was that I can file a complaint with City Hall. They said there are many emergencies but could not even tell me where I was in the line to be actually shut off this time.

No notice of cutting off the water for 6 hours is unacceptable to customers !! Could have posted timeframe instead of no notice to a whole neighborhood shameful and disrespectful!!!

The ONLY reason I am giving a 5-Star review is because I got lucky and was connected with ONE employee by the name of Sam. I work with a title company and we are CONSISTENTLY calling this company to obtain current balances on our clients' accounts. We have begun to dread calling only because we can never seem to get someone who is pleasant even in the slightest. Sam was a pleasure to speak with and I made sure to thank him profusely for being so kind and helpful. Cleveland Water Department, GIVE THAT MAN A RAISE!!!

Customer service is terrible. They are rude and don't care about helping you. They just want to jump off the call as soon as they can. I wish there was another option...

Phone system is horrible and the waits entirely too long for the money they are charging. But I have not had real serious issues with making payments when I call for that.

After reading the reviews, I too can only echo the same comments.
We sold our home (thankfully left the Cleveland Water service area) and when I attempted to get a final bill, I was told the title didn't transfer.
"I have the title transfer in my hand from 2 weeks ago," the brainless woman on the phone said NO and the new owners never transferred the water into their name. So I called them and the new owner told me she transferred it 2 weeks ago.
Good Bye and Good Luck to any customer of this substandard service, these employees are the people that give government employees a bad name.

Half the time service techs fail to show. Terrible customer service.

Could it be so, did you guys hire new people?????????? I just had the most pleasant phone call with a woman named Melissa. I have never had such a nice person answer before. I didn't even get to complete my transfer because the county auditor website hasn't updated yet. Got to call back in 2 days I hope I get the same type of customer service next time I call.

Customer service is Do yourself a favor and work with someone else.

It took me 3 hours to find a decent human being in that place! This company needs to work on their customer service. While I'm sure my attitude sucked, I have worked in customer service. The response I received from a female representative was, " ma'am I don't have attitude this is how I talk, we have over 1000 customers, these are the facts!" I was ready to lose it. Thank you God for the after hours representative who helped me more in 5 min then anyone else did in hours.

After reading all the reviews, I was terrified to call in to transfer service into my name (I just bought the house). Thankfully I talked to Monique and she was wonderful to talk to and helped me get everything all set up. It was a very quick process also. Hopefully I get to talk to her if I have any concerns later on! Thank you Monique!!

Terrible experience trying to resolve billing issues. Saying I used water when I wasn't even home. Claiming water usage amounts that aren't physically/mathematically possible for my home. Refuse to address or offer suggestions or any type of formal complaint process to address the issue

CSR Representative Nakita was very rude this morning when I called to make a payment. She verified all my information & transferred me back to the automated system for payment. I specifically pressed the option to make a payment with a CSR representative because I was on a business phone and making a payment via prompt was not an option this morning. I called back expecting to get someone else, but NO I got Nakita when I called back and she was like," Excuse me MAAM you have to make a payment though our automated system because we ONLY accept payments from callers that have received a SHUTOFF notice or a delinquent BALANCE!!!" I explained to here that I was on a business phone. She proceed like, " Well moving forward that's what your going to have to do and were in the process of changing our automated system. She then put me on a brief hold and took my payment. I honestly feel like all this was unnecessary, Nakita was very RUDE.

Had an inspection 2 days in a row and both times the employees said they couldn't do it.... then why did you send them out

These are the rudest most unprofessional group of people I have ever encountered. Each telling me something different with an attitude like I am the problem. If I could have given negative stars I would. Ridiculous.

bitchy customer service....instead of answering my questions, she launched into this speech about how they are not allowed to stay on the phone too long....she kept cutting me off and going into her spheal over and over again...which took the most time of the call. RUDE!!!!

Worst Company I have ever dealt with and no one cares to help. I would rate at Negative Stars if that were possible. No Explanation Needed for anyone that lives in Cleveland.

This was absolutely the worst experience ever. The lady talked to me like a child instead of a man coming to get his newly purchased rental property water on. 1 star is to much, just horrible.

This company is HORRENDOUS. It would appear you must have an IQ of below 50 and have been fired at least twice by McDonalds to work here.

Customer service is DEPLORABLE and they could give a *&%^ less. Every interaction is equivalent to a root canal. They never respond to email requests and when they do, you have to explain issues as if you were talking to a 2 year old.

Unbelievealbe. Do I really have to select ANY star?

I think they re ripping me off there is NO WAY my bills should be this amount. I wish there was a competitor company I would use there services instead.

Paid bill through online banking money came out of account but they said they never received it. They shut water off and it took multiple calls to them and conference calls with bank and them. The bank faxed info many times and the water company said they didn't receive the fax or it was insufficient. The bank asked them what they exactly needed. Still was told that it the info was not sufficient. After 3 days and many phone calls water finally got turned back on. So if you do online banking I would check water account after you see that payment was paid.

Wish there was a lower rating than 1-star. We built a house and called to have a water meter installed (so we could pay our bill!) and I was hung up on. Twice. It's so absurd it's almost comical.

Sorry I couldn't give a zero star rating. Customer service is same as CPP and that's piss poor. No one in one department knows what the other is doing. No accountability either. They almost had me going to their office with pitchforks and a gopro to start a riot.

Can you say "legalized robbery". My water (and conveniently enough my separate sewer bill) has nearly doubled since 2009...and that was late 2009!! That's right folks...DOUBLED. When are we going to band together and say enough is enough. I mean, are you kidding me, $130+ a month for sewer and water??!!! And where is all that money going? They obviously are NOT spending it on improvements...I see water main breaks ALL THE TIME. So, instead of spending the ungodly amount of money they are charging us for our water and sewer "service" they are just pocketing it!! Someone needs to step in and limit these absolutely ridiculous rate hikes that Cleveland Water and NEORSD are levying on the citizens. They have no competition whatsoever, that's the start of the problem...they can charge whatever the hell amount they feel like; we can't just go to a competitor to get water and sewer service. I believe they call that a monopoly and monopolies need to be regulated.

Had assumed bills were quarterly, since I hadn't received one in months...then I get a $250 bill in the mail for several months of unpaid service. When I called to ask why I hadn't received a bill in months, they told me bills had been continually sent to the wrong address, then returned to sender, yet they never let anybody know this was happening. Additionally, they somehow sent the $250 bill to the correct address after months of having them returned. When I asked why they did nothing to resolve the situation all I got was "I don't know, sir." How were most my bills sent to the wrong address, yet two of them magically show up in my mailbox many months apart?

UPDATE: Moved to a new address and just had the same thing happen...2-3 months with no bill, then bam, new bill with a $270 unpaid balance, with no documentation of where that balance came from. Completely unable to login to online account now. Extremely shady business practices...somebody needs to investigate Cleveland Water, as something is not right here. Will definitely be making complaints to every entity possible.

I pay my rent and my water is included in the rent the landlord is refusing for me to see the water bill! I feel like tenants should have a right to see the water bill! I am being overcharged and I don't even know how much I am supposed to be paying this is ridiculous!

The ABSOLUTE wort service. Better off just paying the bill. Just an utter waste of time.

I just spoke with their customer service and they were very helpful.

Its a shame that the people of the Cleveland area are forced to deal with constant unprofessional and rude associates.

I would rate lower if I could. We got our water shut off and have been accused of "tampering". I have a baby, I can't be without water. These people could care less about customers and it infuriates me. How have they not been sued for all they have?

Horrible customer service. Slow to respond. Little assistance options.

Terrible to deal with it for everything. Service requests, billing, etc..

I have a pit meter and have called at least 3x +and keep getting told they will fix as of 1/16/20 it is not fixed all I get is estimates and EXCUSES!Wow i realize they need 10 people to fix 9 watch and 1 sleeps!!!

When selling a home they have the title company withhold $200 to confirm final bill is paid. Getting a copy of the final bill is very hard. Their web page is worthless and you can't print the paper work to show your account is closed and paid in full. Very poor policy my last bill was for $9.00 and I can't get a copy to get my $200. Pure crazy. Its been months and still trying with zero results.

Tired to contact Clevelandwater four times but problems never solved.
It s very hard to get back my remaining credits on the account. And today tried to call again, twice and scheduled a call back around in 38minutes and the phone rang back after 10seconds I hung up and no one answer the phone except sit there wait for the representatives availability like 30 mins still didn t have any one to answer.

I spoke with Kimberly and she was very nice and helpful

Had to deal with some issues regarding a past due balance, and boy have things changed for the positive since I dealt with them a few months ago! Their customer service skills are impeccable, and were very helpful in achieving a payment arrangement that was both affordable and convenient for me. Kudos to everyone including Angela, who was the kind lady I dealt with this morning. Whatever you guys are doing, keep it up!

My father asked if someone asked spanish, the woman on the phone laughed and replied with Give me a second. Then hung up. We called back and apparently they were closed..

Worst Customer Service Dept. EVER. Worse than Time/Warner and that's hard to beat. Asked Representative for her name and she refused to give it to me then she hung up on me. Impossible to deal with.

I would given ZERO STARS if possible.

If I could give this place a negative I would. It appears that the prerequisite for the job is must have a nasty attitude. The call center employees are any thing but helpful, rude and disrespectful. They have the worst customer service by far. They fail to fully explain processes and procedures. This place should be shut down

I just called to see why I have to pay CW for sewer, when Cleveland Heights is responsible for our own sewers, and CLEVELAND WATER HUNG UP ON ME!

The call center staff are the rudest that I experienced in any service. They care little about customer services.

Still closed due to pandemic, even though everything else is now open. Can't assist or accommodate things that can only be done in person. What is this 1940.

Zero stars. Every call is 30 minutes on hold at a minimum. Currently been on hold for 34 minutes while I write this review. Had to schedule three appointments to have a water meter installed at a new house. First was to just measure that they could install a meter (waste of visit). Then they install a meter on the second visit. Finally, a third visit to fix the meter they just installed because it was leaking due to improper installation. People on the phone are useless. Spend a half hour on hold only to be transferred elsewhere and sit on hold some more. Those that come out to the house are not courteous whatsoever. Brand new house and all of the employees wear their muddy work boots right into the house. Taking personal calls while on the job ON SPEAKER PHONE. Seriously?

Waiting 3 weeks for final bill after moving. Was now told final bill was not sent and I have to show proof of payment for 2017 to receive the credit on my water and sewer accounts. Who hires these employees?

The customer survive is just the worst I have ever dealt with. The people are so rude and have a really bad attitude!!!

My water was in my exes name. He left! Im on disibility- ex had my water turned off. Bill in his name.
Literally begged water company with full deposit to turn water on
Past due $ 196, no arrangements could be made to pay existing bill-even signing documentation to that effect.

No regard for asthmatic kids or debilitated elderly.
I was crying to no avail.
I had paid bill the whole time, all alone, could prove with credit card.

Was treated like my family is of no importance.

What amazes me the most about Cleveland Water is that when I turn my faucet on water comes out! When you look in the dictionary for the definition of incompetent, it says Cleveland Water Department.
I've been paying someone elses bill for the last three years in my condo and they could not correct the problem.We had a water main break that was repaired and the crew forgot to flush the line and the sand and silt plugged all water lines to 17 units. When they put in the Clear Reads meters, they promised the billing problem would be fixed. Wrong again!!! Before I was paying for unit #10. Now I am paying for unit #16. I am in unit #2. This stuff isn't rocket science! I think they just don't care!

Would give 0 stars if I could. Terrible customer service. They don't care to try and help to fix a problem.

One of the worst experiences I ve ever had anywhere. First they tell me that my tenant deposit was going to be $395, when I asked why she said that s what the computer tells me . When I advised her that her own office told me it would be $261 she said that she could see the notes and she ll have to ask if she could honor it. Over 1.5 hours later, I leave. Ridiculous.

Maybe because I called to ask about lead in my water and not about a bill or city responsibility I was put through easily. My guy was polite with a little hint of a sense of humor and answered all my questions as best as he could. I will be dealing with Cleveland water for the first time soon, and all these reviews scare the crap out of me when it comes to bill time.

They came and out in a new Clear Read meter today. It s took them over an hour. They then had to wait for a supervisor to come. I went in the basement to see what was taking so long and saw the guy putting putty around the fitting that water was shooting out of. They said it was holding and we all left. Over 4 hours later my tenant came home to shooting water from the same pipe. I ran over to the house and turned the valve off. I was on the phone the whole time (30 minutes), waiting on someone to answer the emergency line. They said okay we are putting out an emergency call. I thought they were on their way. 5 hours later I called because my tenant doesn t have water. They finally came around 10 pm and said they can t do anything and left. I called the emergency for the 4th time to get an understanding of what was going on and the guy Chris proceeds to holler at me and said I kept calling. Well I hollered back at him and told him that they messed my pipes up. He told me that it s my fault and I m suposed to keep my pipes in working order. It was not their responsibility. This is so unprofessional. My pipes were fine until they came out. What terrible service.

Excellent customer service. I called to cancel and reconnect my water and sewer. I was on the phone for five minutes. Done deal. Thank you for making it so easy!!! I wish I would have asked the name of the representative.

Unfortunately, I, too, have had the rudest, and most unprofessional service imagineable... FOR MANY YEARS. It is my belief, that when an organization has a pervasive problem of acrimonious, unprofessional, combative, and ignorant behavior that is ALLOWED to permeate the employees who have to interact with customers at its lowest levels, it is because it is the attitude that is most represented at the top, within its leadership.

I have interacted one time, in about 15 years with two employees who were very congenial, named Myah and Kizzie. The other employees who had those horrible attitudes demonstrate that they must live HORRIBLE personal lives.

But, what they give to others, they will find getting back to them. You attract in your life what you aproject...meanness, nastiness, and lack of prosperity. When a company holds a city of customers hostage because of limited choices, the behavior will continue and never change because they feel they don't have to.

how long after paying for disconnected water services does it take to shut back on?

Just bought a house - eager to get in there. Here's a utility company comparison:

1) Electric was on already. 0 DAYS wait
2) Dominion Gas can schedule an appointment 1-3 DAYS wait out to turn on service, along with a call ahead notice when the technician is due to the home so I don't have to wait there all day.
3) Water dept best available appointment was 22 DAYS wait from now. Must be at the house or face a cancelled appointment fee.

Water Management Team - I really hope you read this and can take steps to adjust your staffing to improve your set up time. Waiting 22 days for an appointment to turn on water is simply too long.

I sold my house and transferred all utilities...I thought. Water department did not cancel my account!!!! I tried and tried to get hold of someone today once I realized. There is nobody working customer service today and they keep hanging up on me telling me they are closed at 1:45! For some reason I can't do this online either. Horrible!!! I am BEYOND angry!

Update, the following day I got hold of customer service and they transferred the utilities and credited my account to my new house. Still crazy annoying!

Just called to get water transferred into my name.. and the lady was the rudest most disrespectful person I have ever talked to! Your company needs to find some new employees. Real fast.

Every city's water department is like a Gestapo. You are at their mercy. They have their own rules and care little for their customer, but it's because they don't have to care. Everyone needs water. They say it takes 7-10 business days to change a billing address after receiving a fax but if you do not call to follow up, most likely the address will never get changed. And, they'll tell you water was turned on but only after the 3rd visit and 2-3 days later does the water magically come on. And there's no credit to you for the inconvenience even though you are not at fault for all of the issues.

Unbelievably rude customer service and innaccurate bills. Someone needs to start a class action law suit on them.

I have been trying to get my final water statement for 8 months. I have called countless times. Every time, someone says the problem is solved and it never is. They said it would take up to 90 days for a piece of paper to be mailed to me. They claim to have no access to emailing or faxing. They say that the budgeting department doesn t have a phone number? Horrible experience every time and still not getting a simple problem fixed. I wish there was another option.

I haven't yet received a bill but I was seen as soon as I stepped in the door. No waiting in the lines to switch over billing. Will update after we receive our bill, right now we are very satisfied.

I just was helped by Monique. I needed to approve a tenants payments. she knew exactly of the situation and took care of it right away.
She was very pleasant to talk with

I could not give Negative starts OR i WOULD. OUR WATER SMELLS LIKE Chlorine bleach, Flint Michigan anyone???? I have spend 42 minutes on hold to be FINNALLY answered by a woman who said I had the wrong department and hung up...that was customer service??????
No resolution....so now what???

Watching their drivers park in handicap spots and blocking handicapped people from having access to their one spot on this street...a little messed up. Can I pop my hazards on and be good? Or is it just for city vehicles?

Their website doesn't even provide their hours of operation... I have to assume..

Horrible customer service. They don't care about you at all. They won't turn off my service even though I moved out of my house. They are forcing me to wait for the title to transfer, which could take weeks. So now I am on the hook for the next guy's water bill.

Avoid their automatic billing system like the plague. I was slammed with over $100 in fees because I entered a number in wrong (honestly I don't even know if this is the case, but it's the most likely scenario). But since its a third party service, everyone at the call center either genuinely has no clue how to help, or puts on a good show pretending that's the case. The lady I spoke with this afternoon just hung up on me cause she didn't know what to do.

Completely unrelated, the tours they hold occasionally are pretty awesome. Way friendly folks than the people I've spoken with on the phone.

I called to get a final bill because I sold my house. They told me to "call back in a week" because it takes a long time to transfer the title. It transferred overnight. I WILL be calling back this morning. They spend way more time trying to get out of doing any work than actually working.

They turned our water off over 2 weeks ago & FALSELY ACCUSED us of water tampering they told us we have to pay $2,400 in order to get our water turned back on. We told them this is a huge mistake. Something is wrong on their end! They don t wanna hear it. They told us our water was turned off back in December and it WASNT. Either their records or their system is wrong or their employees didn t do their job and WE are being punished for it! How can a company FALSELY accuse you of something and take away your water??? Does anyone have any suggestions? This is insane. They are corrupt.

All issues I have had have been solved through their customer service. I have not dealt with them needing to service my home in anyway so cannot comment on that. Their payment methods and website are not very user friendly, especially so on mobile devices! But overall have been satisfied with my service.

This is the worst company I have ever done business with. Their service window is 24-48 hours with NO courtesy call prior to the appointment. Who can sit in a vacant house for two days waiting for the water company?

I suggest you call 1000 times and if you are lucky enough there will be a decent agent in this department helping you. Don't give up!

I agree with other reviews. I own a rental in Cleveland and live outside of the state. I have had terrible experience with paying water bill.

Awful phone servis with people who don't care and are not nice nor knowledgeable. Wrong communication given to me which ended up in only the inspector coming and not installer. He had the wrong phone number on top of that...

Customer service is typically pretty rude and uninformed. The website is very clunky and the mobile version is virtually useless. I called over a week ago because they are trying to charge me a fee for an auto-pay payment being "returned" to me, but cannot tell me why it was returned. It certainly wasn't due to a lack of funds in my account. I also went back in and immediately paid it manually as soon as I received the email notification. I asked to talk to a supervisor and was told by the customer service person that she would "send her supervisor a message to call me." No surprise I haven't heard a word from anyone. Places like this that know you have no other option than to deal with them because you need water have no incentive to treat you properly or take care of their customers.

Fast forward: I still haven't heard from anyone and my autopayment was rejected AGAIN!! I reset up the autopay, triple confirmed it was the correct information and it says payment "scheduled, pending, approved, remit, returned" I got the email this morning and called immediately. They tell me it is showing as a 0 balance and I'll have to call back after they can see it was returned. I have an email saying it was returned AND their website shows it but they can't see it? This is just ridiculous

It's been weeks and still no one has reached out. I've called and emailed several times. I have been able to determine that their autopay and schedule functions are/were not working. I am able to use the same saved checking account to make payments immediately the day of, but cannot use that account to do scheduled or autopay payments. I am up to $102 in fees they want from me, I can never get a supervisor on the phone and they now want me to make payments with cash or money order.

I have filed a complaint with the Mayors Office

Update 2/4

It took over a month but I did get a supervisor to call me back. She listened to the entire story of what had been taking place. She was apologetic and nice. She got with IT and her boss and made the situation right. Overall Cleveland Water seems understaffed and underfunded but Monique was great and a pleasure to deal with.

I own rental properties in the eastern suburbs. Cleveland water has been nothing but trouble from day 1. Long hold times - rude employees - cant even print bills off website because they say the website is "new" -

The fact that these people can get jobs makes me wonder who does the hiring. To me it sounds like one idiot in charge who hire 10 of there idiot friends.

I called Lake County water with an issue and its fixed right away. Cleveland water makes my skin crawl.

This is classic. I called the emergency number about 9:30 pm because basement was flooding and needed emergency shut off. Guy answers, sounds like he is at a party, irritated that I called.
Next day a woman calls me. About 930 a.m..
I ask her why it took so long on an emergency
number to respond and she says. we aint just sittin around waiting for you to call!
Well actually, isnt that the point of an emergency number?
I mention that I feel slighted by her attitude.
She points out that they are the only place where I can get my water from so tough.
Now all of this is fine but a few days ago...
I heard someone at work tell a similiar story!!!
How does the City allow such abusive employees to deal woth the public?

I wish I could give this company less than 1 star! The water prices are completely outrageous, the customer service representatives are rude, and their first instinct was to blame my $900 water bill on me and threaten to come shut my water off! I don't think I've ever dealt with a less professional, courteous group of people in my life. Unfortunately, short of digging my own well out in the country somewhere, I am stuck having to deal with them! This is robbery!

I talked to Angela yesterday and she was extremely helpful and very nice. I called and got a representative within one minute.

I "accidentally" hit submit twice on my payment, so I stopped one and they charged me $34 for a stopped payment. SERIOUSLY? And we are basically at their mercy. I'm paying $50/month for water in North Olmsted. TERRIBLE way to treat customers.

Worst company I have ever had to deal with. 20 minute hold is a regular thing around here. Also being told you will be called back within 6 minutes and never get a call..

Go early pay on time little problem just bill understanding I get 2 bills sewage and water don't like that 2 bill shyt

As a resident and real estate developer in the city , i can honestly say that the people at the City of Cleveland water dept. are completely incompetent at doing their jobs. The customer service reps have zero accountability .All they want to do is get you off the phone or transfer you to someone else, because they have more important things to do other than their jobs !!!! what that is God only knows. they tell you someone will call you back...never happens .. they say someone will be out to inspect on site issue...never happens . Its a black hole of wasted tax payer money because everyone there has a job because its been the dumping grounds for political favors for the last 4 decades. thats why no one cares about doing their jobs, because are not qualified in the first place, and wont get fired because of the nepotism and political connections .
Dont even get me started about what a disaster/ waste of tax payer dollars the clear reads program is. They spent Millions of our tax payer dollars on a system that does not due the exact thing it was designed to do !!!!! they all should be fired starting with Robert L. Davis , Ollie Shaw, Alex Margevicius. Has anyone ever seen the education or qualifications to do their job? The city if Cleveland water dept is the most poorly ran municipal service dept. in the country !!!

They tried to bill me for almost $200 BEFORE water had been turned on at the property. After speaking with inept underlings, I requested to speak to a supervisor. He informed me that I was being billed for water treatment. I reminded him I wasn t receiving water and was told it was like a time share you might not use it all the time, by you still pay. I informed him that a timeshare is an optional luxury where water is a necessity which they have a monopoly on. He had no response to that. After countless calls to my councilman, my bill was mysteriously adjusted down. Also would like to note that people should download and save all bills as my owed amount shown online fluctuated through this time of dispute and did not reflect what had previously been posted.

Horrible customer service. 1% good employees the rest are horid.

The customer service agent sounded drunk or stoned, and acted like it too

Water bills EXACTLY the same since last july. IMPOSSIBLE have written emails 4 times. No one responds