CLEVELAND COUNTY FAMILY Y M C Review

Love the Y, but please, please, please...clean the place! People and programs are great. The cleanliness leaves much to be desired.

Kendra Augustine Director of membership verbally attacked my wife a member for 7 years. I am paralyzed and use an electric wheelchair, and was at the facility to join my wife and son on the basketball court. I was told I had to leave, I explained that I can not use the facility and that I had been coming there for 7 years they didn't care and we were told to leave or they would call the police.

The only Ymca that dosen't accept other Y memberships , note: being told to cancel my OKC membership and pay for the Norman Y membership has nothing to do with covid its all about forcing payments to you $$

The swimming program at the YMCA literally saved my life. The steam room has been hard to maintain but still a remarkable facility.

The Cleveland County YMCA and their excellent staff go out of their way to serve this community! Big shout out to Kendra Augustine for going above and beyond to take care of us as members! Thank You.

I wish they had a better work out area, it s too small and equipped very little.Disappointed. The price is too high for what they offer.

Every time I've gone to swim with my children the lifeguards will tell me one rule and then the pool manager will countermand them.
Also few lanes, and the general swim area is often filled with elderly water aerobics classes that dominate the entire area.
Guest fee is $10 each. Not worth it.

This is the best Y ever! Very equipped, clean, friendly, great pool!

Excellent place-- great staff and great facilities.

I take my mother to the Arthritis land class on Tuesday/Thursday afternoons. I want to brag on the instructor, Maria. Maria is wonderful. She keeps all of her students engaged, she is very knowledgeable about the exercises and their benefits. The best thing about her is her sweetness. I can tell she has a genuine heart for helping her students and for making them feel good while they are in her class. I am very thankful the Y provides my mother a safe and fun work out that really accommodates her needs. All support staff have been friendly as well.

Only issue I have is that the gym area is way too small. Compared to Steel gym, fitness, the health club, downtown Fitness, Gold's Gym, even NNHS and Alcott Middle School gyms are bigger. The free weight area is about the size of a 2 car garage. Now I will say that that you do have a decent size electric area with treadmills and bikes but the machine weight area is all crammed together. All of the numbers on dumbbells are pretty much faded unless you're in the upper sixties. All of the barbells are bent. There's at least three different weight plates. And they don't have 35s that's how old. It's usually busy so I know they get good business. PLEASE look at some other gyms, get some ideas and make it happen. I've seen all that open land next to the weight area USE IT if you can at least make it the size of the basketball gym and newer equipment this place would steal the show. A pool and a decent size gym? And I've seen some X OU athletes go there so I know people care about the place. But live the pool my kid loves it there, great staff but geeez that area is so neglected.

Been coming here a couple of months. It's a little older than other YMCA I've seen but still has everything you need. I really like it. People have been friendly as well and my son likes going. Only had a small issue with the nursery wasting my babies formula and not placing it correctly back in the bag but that was addressed. They were courteous and understood where I was coming from.
My favorite area is the aquatics. They have so many options from different classes and times. Love it!

I would really like to say good thing's, but the way they treat people is really uncalled for.

I saw the posting about broken treadmills, and I am puzzled by it because all the machines seem to be well maintained every time I've been there. All of the staff have been very friendly and helpful to me and my daughters.

Also, I love all the towels they provide for use. I used to belong to a gym where I had to bring my own towels which was such a hassle.

"I enjoyed the YMCA in Norman because the pool has open swim, there are great fitness classes there, and a wide jogging track overlooking the basketball court."

Well-maintained facility even though there are people whom think they are king/queen in the facility. Very helpful staffs, no one like to be hater or mean, be nice and you will be treat as such.

I am in my my 5th year at the Cleveland County Y and I wouldn't think of going anywhere else. I have never met a rude member of the staff and my only problems have been with members that think they own the equipment. A big plus for me is that I have met so many people that I have become friends with that it is a pleasure to go to workout. Plus, I have lost 40 pounds in those 5 years. What's not to like?

I ve been a member here for years, I love our Y! I grew up in the YMCA in my hometown, and it is a place my kids have gone to since they were little. What a great place to call My Y!

They have 3 giant basketball courts a giant pool and a running course above the basketball courts and they have a lot of great things but also they have great people that work there

The pool is one of the better ones among Ys in Oklahoma (I also visited the Ys in Tulsa and Owasso).

Just maybe my skin tone or my slit eyes, never managed to get one of the reception ladies to respond a greeting nor crack a smile (actually or any other facial expressions). Growing up in a crowded city with merchants universally consider customers as smelly armpits and contrast to the typical friendly businesses in Oklahoma, I found the icy cold treatment refreshingly at home! Please keep up with the great work! Looking forward to see that deceased lady face again when checking in next time!

Great value for the price you pay. Plenty of space and machines. Sauna could use an upgrade but it s still just fine. Plenty of parking space, good sized locker rooms, and always well staffed.

All I can say is get it from the horse mouth first,being the vice president josh,because the staff members know absolutely nothing, they fake it and run there mouths and know nothing, people in front desk are complete idiot's,if you have your kids in prime time,make sure you put your money in a account where you it can not be overdrawn,they charged me for a extra week and school was out and the primetime was not even operating,they mislead you into thinking you are paying Wednesday to Wednesday but your not because the staff has know clue whats going on,they are complete idiot's,I will say the teenys that watch your kids are great and josh the vice president was very nice

Our experience at the Adventure center was awful and we will not be back. They don t seem to follow any DHS guidelines and I m not sure how appropriate that is. I dropped my kids off with a large male who was seated in a chair by the door. He seemed very unenthusiastic or welcoming. He didn t get up from his chair. The kids were all playing dodge ball in a large open room. It seemed to be the k my thing to do. My husband went into the men s locker room to change so I watched to see how the kids were doing while I waited. The man played on his cell phone and didnt engage with the kids or get out of his seat. I then heard him yell at the children in a very unfriendly manner. At this point I was very uneasy and unhappy but my husband said we would give it a try. We worked out for an out and the workout facuare great! We picked up our children and they told us they wish to never come come. The man was rude to them, yelled at my 6 year old (very shy and sweet) son when he need to go the bath bathroom, he called them boy and girl (took no interest in their names), wouldn t let them play anything but dodge ball. They said he never got up and just played on his cell phone. My daughter said one of the kids was picking on her and she told the man and he ignored her because he was too busy on his cell phone. This was NO adventure and we will be canceling oure membership and not returning!

All they want to do is take your money. Too expensive for what it is. Not worth it.

I love this YMCA!! The staff are nice and friendly!

I absolutely love the facility and some of the staff at the Y, but I was so disappointed by one of the managers who hung up on me when I was asking for grace to not be charged for an extra month. I am leaving the country and did not realize I had to give 30 days notice to stop membership. (To add insult to injury, I have not used the Y in over a month because of travel.)
I hope that the original values of the Y will be upheld at this facility, and it will not become just another business trying to be "successful" by competing with other money-making enterprises. It is an amazing resource if it can be managed well.

Website is not easy to use & the phone interactions have been rude & not helpful. Will complain to YMCA.ORG. Poor representation of the Y's core values.

I lime all that they have to offer especially tbe swimming area.

They don t seem to care much for guests who do not fit in with the status quo. I m guessing we were treated very rudely by the front desk attendants because my MOTHER has pink hair? It s 2020... come on. I asked about adding an adult to my plan (my above mentioned mother lives with me while she is in the US) and the girl behind the desk immediately responded with an accusatory tone demanding to know if the person I wanted to add ACTUALLY lived with me and stated very rudely that I would need to prove it. When I called her out for speaking in such a manner, the other woman behind the counter joined the conversation in an equally rude and judgmental tone. I don t mind following the rules, but I very much mind being treated with such blatant disrespect as a paying member of this facility. For an institution that supposedly celebrates inclusiveness, this sadly is not the first time I have been treated as though I don t belong by the staff at this place. I guess it will be nice to have an extra $62 a month to spend on something else.

"Non-profit" organization that doesn't offer a day pass. They offered me a "summer time special" of $155. Or a 3 month signup (minimum) of $50 a month plus $70 sign up "fee". Once again, from a "non-profit". They aren't concerned with fitness or fellowship, like the name states, only with money.

We have had multiple problem s trying to get our billing figured out with the YMCA Norman. No one returns our phone calls and the staff cannot answer our questions. We have had staff members say rude things to our children during childcare and nothing was resolved. I had a ball that was used for a game an d was lost the staff member said they would replace it for me. We left notes and phone message s and never received our ball or any responses after numerous attempts to resolve the issue.

The showers are old and pathetic. Very little effort would greatly improve them. I spoke to the manager a few months ago and he has done nothing to make improvements. The showers are just disgusting.

This is the best gym/YMCA I have ever used!! The staff is friendly and helpful. The facilities are top notch. I've not been there during the peak hours, but the times of day I have gone, it is easy to use the equipment and facilities.

Always on our list of trips to town. Excellent selection of 3 top machine weights, treadmills, w.tv monitor for earphones. Olympic pool, hot tub for 15, steam room, sauna, 3 woodfloor/glass backboard basketball courts w.rubberized track up above. Perfect.

Don't offer day passes... We had to drive back to Edmond to swim!!!

It's a great place to go, if you want to stay in shape. They have group exercise classes, or you can work out on your own. Friendly staff.

Staff was very cordial and helpful, phycilities were well kept and pool was well maintained. Much appreciation for this place!!!

Dont apply for any aquatic jobs the managers are bad and stole my money and are liers . Meagan and stephanie. Stephanie told me if i do the lifeguard certification they would hire me because she said i was a great person and a great swimmer and i even shook her hand bc she told me that im hired i filled my time sheet out turned it in and about a week later they told me two different stories why they didnt hire me "Dylan im so sorry maegan just hired 22 life guards" which was a lie and then maegan told me "sorry but we cant hire you because we have no spots for you" which is bs because i know all the lifeguards and they told me that was a lie. So they stole my money lied to me and wasted my time and a little bird told me that she said it was because they have to "save" money to keep this place open. So dont apply here they will cheat you and it made me mad because she said i was hired. So you higher ups need to do something about it because i needed to get a job to pay for my moms medical bills but nope that didnt happen.

The staff is very rude we followed other ppl into wrong entrance and was greeted by a rude staff member yelling at my husband so we walked out and went around to the front where we meet CEO who was just as rude,so as my husband and him where in his office his staff was out at front desk talking crap in front of my children and I about my husband so I confronted them and when my husband told Mr CEO about his other rude staff he told him they are allowed to do that and told us to leave, so basically don't walk into the wrong entrance on accident and don't complain on the staff here or they kick you out.

I canceled my membership because the prices are too high. Why pay $62 a month when I can pay $10 at almost all of the other places in town. It would be better if they would charge what the other gyms in town charge, or if I don't want to use the pool or the basketball gyms, but just the weight room maybe a different fee schedule?

No Wi-Fi for paying members, only staff.
R u serious. Pass.......

Pool must be detail cleaned. Especially on the sides. Yellowish/Brown film along the edge. It s unfortunate that guests have to pop up to it at the end of each lane when we go for air. Thank you.

the treadmils are often broken, or malfunction belts loose
The womens locker room smells horrible like mold and theres leaking water everywhere
I was robbed 2 weeks ago for my hat someone took it out of my locker cuz i hadn't got a lock yet
and i actually saw the guy walk out with my hat
People take your ear plugs off the side of the pool (they steal)
So i started recording my laps after being robbed twice in 2 weeks
and then i was told i could film then
Then i was TOLD i couldn't film by the owner of the gym who promply yelled at me about privacy.
Even tho they dont care if i was robbed or HARASSED
PEOPLE at this GYM harassed me and nobody cared
I honestly hate the people who go there And i defiantly hate the staff
I find this place annoying

The pool IS FILTHY!!! HAIR BANDAIDS MASSIVE AMOUNTS OF HAIR
THE POOL WAS ACTUALLY CLOSED TODAY BECAUSE OF POOP IN THE POOL
ITS DISGUSTING

I have been going to the Norman YMCA for over a year.

I consider it clean, friendly, well-lit, and professional. My interactions with staff have been great.

I occasionally leave my daughter in the child care facility, and she really likes it.

I have nothing bad to say about the YMCA and it's been a huge benefit to myself and my family.

I used to go there for the water walking. I enjoyed it because I am disabled and at one time they made me feel comfortable coming there. I do have a membership out of the downtown okc ymca but liked the norman center better until today. See about a month ago I brought my son and his wife as a guest and bad not one problem they showed their i.d. signed the paper and all was good, today my daughter (who is on my membership) and I came and brought her boyfriend and he is a black guy and today we were told that the okc members were no longer allowed to bring guests that they had changed their policy last November /December. Well how can that be seeing how I just brought guests just a month ago? I will be calling the director of this facility and voicing my opinion on this racist act of rejection. Please post a note to let your patrons know if you want black people in your facility. Honostly it was disrespectful and very rude. My membership is paid on time every month and has been for going on four years new but that can easily change and just might. To the female that didn't want to let him in, please be careful for one day it just might be a black person to end up helping you in a bind. The color of a persons skin should not keep them from a swimming pool or a hot tub... you disgust me.

My son takes swim lessons here and we really enjoy the facility, but there is something wonky about their system. Being a YMCA member is apparently different than being a member at the Cleveland County Y?
My son is the only member of our family who has a membership, which we bought when we lived closer to the Midtown Y and I was told I would have to cancel that membership and start a new one in Norman...just seems like a lot of hassle for 2 branches under the same non-profit

I like how well equipped and variety of classes and activities. The staff always friendly and smiling to attend any situation. I only suggest people who speak Spanish to be able to recommend to the community.

I m out here for the summer and this YMCA has been a life saver for me! Good staff, great weight room and cardio machines, basketball courts, amazing pool, and it even has a steam room for post workout muscle therapy. Love it!

I swam laps inside the pool. It was really clean and organized. The pool is very well kept.