Classique Floors Flooring America Review

My family has worked with Carly Hill at Classique floors on multiple projects and from start to finish she has always provided the highest level of service. She truly deserves a medal for her consistent & impeccable service. From the initial phone call, through the design phase up and until the materials were installed, Carly was there.
Carly, thank you so much for all your patience, expertise, and professionalism. You and your team at Classique Floors are the best!

Was awesome. Had fun looking
Great customer service

We are very happy with our new hardwood floor. Your Salesman/Project Manager ( Angel Rodreguez) and installers Pavel Kravchenko & Yuriy were very professional helpful and courteous . I would recommend them and Classique Floors to anyone.
Thanks Again to: Angel - Plavel - Yuriy & Patrick

Rick & Rhonda Goshorn

Classique Floors. We are very pleased with the workmanship for replacing 3 bathroom floors and new base boards. Travis did a great job, attention to detail and we would highly recommend him for tile installation.

Good selection. Excellent sales staff. I enjoy buying material here.

I had a consultant come by for a quote and she never followed through with an email or quote like promised. I followed up two weeks later with an email wondering if I was supposed to send her pictures or something to get this started. I never got a response back. If they are going to pass on a job, I would appreciate a bit more communication.

Wow, what can I say, Carly, Classique's design consultant was amazing. When the initial estimate came in a bit too high, she helped me pick out just as beautiful tile, that fit my pocketbook better. Carly also scheduled my tiler & floor installers. Petr, was a true craftsman w/his tiling, plus he's great to have around on site. Nick & Bryson did a fabulous job on the marmoluem floor. My job wasn't an easy one, as I wanted an ADA accessible shower, which required lots of extras, like slightly ramped flooring both in & out of the showrr, but it all looks seamless & everyone raves about my bathroom/shower. Good work! I would definitely use Classique Floors again!!

My husband and I just went in there completely prepared to buy carpet and the gentleman who was helping us was so rude and very abrupt in his answers to us that my husband and I walked out. I'm not someone who would rate somebody poorly but i did not appreciate the way we were spoken to. His mannerism was very unprofessional.

Mark Herron and his crew, Travis and Larry, were spectacular. We had our floors done last week, and we are ecstatic! From the initial consultation with Mark in my home and at the showroom, to the time of completion of the project, I couldn't have asked for a better experience. The communication from Mark and the crew was fantastic - it's so hard to find that these days! When there was a little snafu with the flooring materials upon installation, Mark came out to the site to look into it personally. The matter was remedied within hours and the project kept moving ahead. We were kept informed every step of the way so we were never left to wonder what was going on. While I understand that complications happen in all construction/renovation projects, it's how they are handled that speaks volumes about a business. I cannot recommend Classique Floors and Mark Herron enough. If you need anything flooring related, please do not hesitate to call them.

Me and my Fiance came in to get an estimate on how much it would be to redo our floors downstairs. Kim worked with us very closely and, I kid you not, gave us several estimates to help us work around our financials. There were a few snags here and there but every time Kim was there to make it right and work with us. As a young couple, we are very used to being treated as such. Kim was the opposite and treated us with respect.

We ended up getting the floors and the baseboards done downstairs by Travis and Larry. The installing was super quick and a very plesent experience. Travis was very nice and so is Larry. Our floors look fantastic and it was just the thing we needed to pull all our renovations together. I couldn't be happier.

We even had an incident where my finace scratched the floor and Travis was willing to look at it for us. I ended up fixing it accidently but either way he was willing to help solve the issue.

Also... Travis used some scrap to transition the baseboards and our cabinets together. This wasn't asked during the install and we were very pleasantly impressed and surprised that he took the time to do that. As I said, Travis and Larry are amazing!!

We are now going back for carpet and baseboards in the rest of the rooms which will be done later this month. I have no doubt in my mind the carpet install will be just as good.

I highly recommend their services and if you have communication issues (I saw a few reviews that mentioned that being the only reason not going with their services) don't let that stop you from going with them. Just try and get everyone on the same page. I promise the final results will be worth it.

I recently stopped at Classique Floors and was very impressed with the knowledge of the staff. Looking for a product to help with a tough new spill on my carpet, the person I talked with recommended something that worked so well I ended up using it on several other small spots I'd been ignoring. I'm happy to say even the older spots came out and the carpet looks great! Now I'm having Classique come to my home for a repair on Marmoleum flooring. Great service!

Classique was amazing in helping me design our master bedroom shower. Julie was amazing to work with and had such great insight and design ideas. And when there was a mix up on tile size delivered and a delay on the delivery date, they worked with me to ensure I received my product as soon as possible. The store feels much more personal than some of the larger tile stores and they have an amazing selection of products. I would highly recommend them!

We worked with Megan Gebhardt at another company last year as we were starting our building project. It took us a year to get everything going due to work commitments. So after Christmas 2014, we went back to the other store and found Megan had left. We googled her and found her at Classique. So we called Classique and got back in touch with Megan. She has been amazing work with - knowledgeable and patient but so helpful. Megan does not waste client's time by showing them things that will not work for their project or products that they are not interested in. Her suggestions were very helpful and made what could have been a very painful process less painful and quick. We highly recommend Megan and look forward to working with her on future projects.

The staff at Classique Floors + Tile really care and make you feel like you matter. They are well trained and know their products. Their selection is fantastic and they are skilled at helping you find something that will please you for years to come. I love that they have a long term relationship with some of the best installers. Select a great product and have experienced people who care install it and you will see why they have so many happy customers. This is a local company that has been around for years because they simply do a better job. Kudos to the owners for creating a culture of quality and value.

After doing lots of research, we went with Classique and we are so pleased. Greg, John and their installers were wonderful to work with and I highly recommend them especially if you are considering environmentally friendly flooring options. We had a lot of requirements and Greg was able to meet us with options and patience! We had a number of major challenges sourcing the particular flooring materials we wanted and Greg was great to work with through the whole process. We have Wicanders cork throughout our house and wool carpet on our stairs.

We had our kitchen floor done by Classique quite a while ago, and they did a very good job explaining to me, a layperson, some of the differences between linoleum and larmoleum . Now we're thinking about carpeting, and they are the first place we're thinking about.

Julie N. has helped us with 5 projects now. Most recently we replaced all the flooring in the house; a mixture of artificial wood and carpet as provided by CF. The carpet we selected looked great on swatches, but once the carpet was installed, it looked ' not so great'. Julie and Judith Huck jumped in with the 30 day back guarantee "if you don't like the carpet, it will be replaced free in 30 day". The 30 days gave us every opportunity to warm to the 'not so great' color. 30 days later the carpet removed and a new carpet provided by CF installed.

Wonderful business model and true to your word. BTW... I love the flooring your great flooring guys installed down stairs. It looks and performs (I have a big dog) perfectly. Can't think of anyone I would want to work on my projects but Classique Floors.
MK

Friendly and helpful. An excellent example of what customer service should be.

Classique undid about 450 square feet of horribly installed DIY ceramic tile and helped me choose living room/kitchen flooring that withstands pets/children. Results: stunning. Wish I'd done this years ago.

Incredible service. Mark and Judith were great to work with and the end result is fantastic. From sale to install, everything went very well. I highly recommend Classique Floors.

Megan was a big help in directing us to the LVT flooring product in lieu of laminate. Her pricing was competitive with on-line options but with the peace of mind that Classique will deal with the manufacturer on any issues we may have once the flooring arrives. Megan saved us from Lumber Liquidators!

Abby and her team were awesome to work with! I loved the wall and floor tile we found for my bathroom and that it fit in my budget. I chose Bedrosians Cloe tile in white for the walls and Z Collection Re-Micron in Grey for the floor. Abby let me know a sale was happening and made sure the discount got applied to my order. The delivery came in on time and when I needed some additional tile, Classique ordered it for me. Thanks to Abby s wide selection, I feel like I have a luxurious spa at home!

Always a Quality Experience!

Whether it's selecting products from the largest and best product lines or working with their helpful staff and skilled (and dependable) installation contractors, Classique is "the place" for all your flooring and counter needs. In addition, they have fantastic specials that are a real plus to your budgeting concerns. Go somewhere else? Not me! I want to go to a business you can trust and depend on. If you haven't been in there for awhile, check out their amazing selection of backsplash products. Plus, Judith is a constant supporter of local charitable and service organizations. Such an awesome company.

Megan G is always so easy to work with! We refer a lot of our clients to go pick finishes with Classique Floors and are always confident that they are in good hands with Megan. She helps them through the difficult decisions and lends helpful suggestions. Thank you!

Shannon T
Covenant Construction Services, LLC

I am the wife of the previous reviewer. To be clear, we were more than happy working with Zachary, the gentleman that came to our home to give us an estimate. His communication skills about our project were clear, he spent a lot of time on details, and he was able to give good ideas by looking at the space we had to work with. Even if he had miss quoted the price, we would have continued to work with him at a higher price if we were told there was more work involved than originally thought. Our bad experience was with the sales associate, Kim (I believe that is her name). From the beginning of my communication with her, I felt she had no understanding of my project. She kept asking for pictures of other fireplaces, even tho the project I am trying to do is custom and will not look like other people's fireplace. Zachary immediately knew what we were trying to do by just looking at our space. He brought back pictures of our space to the office for Kim to see, but she still wanted photos of other people's fireplaces. When Zack was at the house, I asked him if we could schedule an appointment with another designer because I felt Kim was difficult for me to communicate with. He said they don't do appointments, but there would be other staff working as well. When we arrived, I tried to request a different staff, but Kim insisted on helping us. I do feel we may have had a better experience if we had a better fit w a staff that clearly understand our project and had communicated things differently. Sometimes it's just a bad fit.
***Update: We had a masonry come look at our fireplace, who said it was a very easy standard fireplace remodel, and quoted us ~$1,500 in labor (not including supplies). This was much more inline with what Zack said when he was at our house, and very different from what Kim told us. She went on about the possibilities of wall rot, and we had a crack in our brick making it a ~$5k job. I'm so glad we moved on from this store. I have no experience working with them on floors, but they were recommended for fireplace remodel, and I don't think they're the best fit for this project. They don't seem to have experience with fireplaces, know how they are built, or how to remodel them. Go to a masonry for fireplace remodeling.

I purchased new carpet and engineered hardwood for my entire home from Classique. I had a unique circumstance requiring that the floors in my home be replaced quickly, but I wanted something that I loved. Abby worked with me to find a beautiful product and get it here quickly. She was amazing to work with and gave me confidence in the entire process. Her installer was excellent and I am extremely happy with the finished product. I would highly recommend Classique for any flooring needs.

I am SO happy with my custom area rug from Classique! They were professional, knowledgeable about a variety of products and helped me select the perfect design and size!

5 Stars!!!! Great experience. Megan did an awesome job making sure we had everything we needed and Pasha installed everything with excellence. We liked your work so much that we are now having our second bathroom done.

A super flooring and counter-top store. Check out the model bathrooms and the huge selection of products, many eco-friendly. Knowledgeable staff led by Judith Huck, owner, who is a great supporter of local community events as well. Big enough to compete with the big box stores yet small enough to care for you personally.

Very helpful, prices right on parr, will continue using them on future projects

Great selection and tons of options of quality brands at fair prices. I shopped and researched for months before finding this store, that had a better selection at better prices than anything else I had run into.

I've discussed my planned hardwood install with two different people there, and both were friendly and helpful. This store is an example of what kind of awesome can come from honest business in a free market.

Christina stepped out of her comfort zone to help me with a very small carpet pad order. It saved me from buying a whole roll and made my day. I really appreciate this. Thank you!

Thank you Linda and Classique Floors for setting the bar for all other businesses to strive for. Always responsive, fair prices, tons of product, beautiful showroom and I love that you give back to your local community! You know what you are doing and you do it well!

I was in a bind, we needed carpet for our new office right away. Linda worked me into her busy schedule, helping me find the perfect carpet tiles for our new office. We are all moved in and very happy with not only our new carpet but the service from both Linda and her crew, Carlos! Thanks!!

I had an excellent experience at Classique Floors +Tile. Very experienced staff from start to finsh, which prompted me to purchase my tile from tbem, they even assisted me in finding a product they didn't carry. I highly recommend them for your products.

We first noticed Classique mentioned on the website Houzz, & also on Angie's list. New to the area, we visited Classique & several other shops in Portland. The store itself is very appealing with a huge selection of flooring options. We decided to work with them & had Megan out to look at our space. She has a good, intuitive eye, listens well to what customers are wanting from the space, & quickly helped us develop the plan.
Once materials were in, installers Pavel & Yuriy proved themselves pros. Our installations took two days, look stellar, & the team was personable & easy to work with. They had to resolve some "tricky bits" & did so impeccably. When they left, things had been cleaned up & it was a delight to walk into our "new spaces".
Thank you Classique, Megan, Pavel & Yuriy! Very pleased with the work.

Classique laid marmoleum in my bathroom. Friendly and helpful staff, and the job was done quickly and with care.

Misleading experience. Referred by the Portland Fireplace Store across the street for their tiling service.

My wife and I came in hoping to get an estimate and ideas for a living room fireplace tile rebuild project. They sent a person over to our house to take pictures and to give us a ballpark estimate. He did a great job taking measurements and gave us a few style ideas. He left us feeling really confident. We told them we'd be coming in over the weekend to get ideas and purchase materials. However, When we arrived to buy tile, get assistance about style options, and to get a solid price quote, we were told the estimate we were given was not even going to cover half the project price. We were told that their professional contractors did not feel comfortable doing the job, and we could do it ourselves. We were also not given options on pricing tiles, but rather told with our taste, it would be much too expensive. We attempted to get the sales designer to give us options, but she was unable to clearly communicate alternatives. When we told her how happy we were with with the contractor who came to our home, she said he was sick and that's why he gave us another price range, and that she should have charged us for his visit, rather than offer other options or negotiate a different ballpark figure. Unfortunately, they lost our business on a project we were really excited to work with them on. It would have been more appropriate for them to call us and re-inform us that their contractor had mislead us, rather than us going there to be insulted on the price they had originally gave us.

The staff at Classique is friendly, knowledgeable, and helpful. We purchased flooring from them around five years ago.

Great experience with this company. I was on a huge time crunch and the combined efforts of Megan and John put carpet in my 1000 sq ft outbuilding in a swift 7 days from initial contact with Classique!

Megan crushed it in so many ways. I never even needed to step foot in the office. She helped me pick out carpet over the phone (sending me pics and options via email/text). I also told her my deadline... and she worked her magic and made it happen during a very busy time of year. Even when I called her with a last minute change just one business day before installation she just rolled with it. Couldn't believe she didn't scold me... I deserved it. Haha! Flexible and professional! Top notch in my book.

John installed my carpet and it was clear he had quite a bit of experience in similar situations to mine. This was a huge building with concrete floors (not the easiest install by any means) He not only knocked it out solo in one long day of work but gave me his cell phone number and told me if there were any problems he would personally come back and make it right.

If the professionalism and client care of these two individuals is an indicator of Classique Floors as a whole, then this is a company worth doing business with.

Thanks a ton!

Great selection, prices,. The knowledge of the products is excellent.

I became acquainted with Judith and Classique Floors through the Gresham Area Chamber of Commerce quite a few years ago. It was her support for our community and positive testimonials from members of the chamber that helped my husband and I decide to use their products when we were doing a remodel. We were more than satisfied with the wide selection, great, knowledgeable staff and service we received. We applaud her success, it is very well deserved! Please don't hesitate in considering Classique Floors.
Doug and Cathy Anderson
Welches

I've been in there many times over the years. People are friendly, but it's always different people. I think they have a lot of turnover. Bad area of town.

What a great resource! Found the tile that gave our kitchen project the custom look that sets it apart from materials found at the big box stores. The service was excellent!

I loved the selection of floors at all price ranges. Beautiful showroom, knowledgeable staff.

I was on a budget, I couldn't afford anything but vinyl for my kitchen. They still had tons of different selections for my price range. I found a simulated slate vinyl, that looks absolutely stunning. The staff didn't mind at all that I was a really small job at a budget price. They all treated me well. I was not rushed and they didn't push me into anything.

I selected my floors, and the installers came on the scheduled morning right on time. The two guys they sent were the nicest guys I've ever had work on my house. Very friendly. They did the job very quickly, and the floors look absolutely perfect. Very professional. Best yet, they taped off the area with plastic, so nothing else got dirty during the demolition. I didn't see any trash or waste. Everything was cleaned and installed perfectly. Excellent place to do business with.

We purchased the 3/4" Red Oak hardwood flooring - worked with Zachary Allbritton who came to the house to take measurements. We would really like to highlight the work of your installer "Kody" who came out last month to remove our old kitchen linoleum floors, dining room carpet, and hardwood in the hallway. He was a one man team! He did the work of 3 strong people. Very clean and all the debris was removed in one day.

Kody worked without any grumbling - he took pride in his work like a craftsman. The floors look better than we could have imagined. He was careful about planning out the grain and color of the wood as it was placed next to another plank. He worked harder than any contractor we had ever seen. This is a shout out for Classique Floors and their superior installation!!!

I had Mark Herron from Classique floors come out to my house to give me a bid on replacing the carpet in my house. He showed up on time and measured and drew up a diagram counted steps and everything. We then set a date to meet up at the showroom to pick out what we might like. I went to my meeting he showed me the drawing which was really impressive I knew I was dealing with a professional. He showed me some carpet and pads. We ended up picking out a very high end carpet and a 20# pad for less then the carpet we had looked at at home depot. I was very impressed with the pricing I was able to get and the installation price was great too. This should be good enough for a review but it gets better. The installer showed up and started working right away. I chose to remove my old carpet and move furniture to save a little money. They hauled off the old carpet!!! I wasn't expecting that. Then my daughter who is 4 was a little upset about her room being tore up and the installer made her a little carpet and put it in her doll house. She loved it and its still there to this day. The next day they brought back a couple little medals for my kids. I have to say that without a doubt this was one of my best transactions to date. I doubt this would have been my experience at a large home depot or the like. Stay local support small business you will be glad you did!!

3rd time client for flooring supply + installation. Great service every time, both on the sales floor and through installation. Always helpful, never pushy, and happy to answer any question!

Highly recommend working with Chris Swanson for his product knowledge and service that goes above and beyond.

I went to classique with a design for a bathroom which would be completely tiled. The plan was to do a unique design in the bathroom with drawings to show her. Ask for simple things like bull nosed tiles. She says they don't have any tiles like that. YetoYet her sample boards they had bull nosed tiles. Referred me to other tile companies, was reluctant to give me prices and turnaround times and basically walked away when another customer came in. When people don't want your business you shouldn't give it to them.

Because of allergies, we needed to replace all of our carpet with 1200 sq ft of a different type of flooring. On our first visit to the store we were assisted by Carly who showed us the numerous options available. She was very personable, knowledgeable and was able to answer our questions. We were surprised that we were allowed to take large samples of flooring home to give us a better idea of how a particular design would look. Once we decided on a product, Megan came to our home to take measurements. We were very impressed with her knowledge and ability to answer our many questions. Once we received our estimate from Megan we decided to go ahead and purchase our floors from Classique Floors. We selected a date for installation and several times before the installers came, we requested some changes and Megan was so patient and worked with us without any hassles. The installers arrived on June 6, a day of record breaking heat and started the 3 day carpet removal and new floor installation. Our condo is on the second floor and it was hot with the need to have the doors open so the workers could go in and out. The next day June 7 was again a day of record heat. Finally on June 8, the installers arrived at 8:15 am and worked nearly non stop until completing the job at 9:30 pm. The installers were wonderful did a beautiful job and we are so glad Megan was able to get them for us. Today we woke up and were in awe of our new floors. Thank you Megan and we are very pleased we purchased our new floors from Classique Floors.