Matthew Petrie

Review of Classique Floors Flooring Amer...

Misleading experience. Referred by the Portland Fi...

Misleading experience. Referred by the Portland Fireplace Store across the street for their tiling service.

My wife and I came in hoping to get an estimate and ideas for a living room fireplace tile rebuild project. They sent a person over to our house to take pictures and to give us a ballpark estimate. He did a great job taking measurements and gave us a few style ideas. He left us feeling really confident. We told them we'd be coming in over the weekend to get ideas and purchase materials. However, When we arrived to buy tile, get assistance about style options, and to get a solid price quote, we were told the estimate we were given was not even going to cover half the project price. We were told that their professional contractors did not feel comfortable doing the job, and we could do it ourselves. We were also not given options on pricing tiles, but rather told with our taste, it would be much too expensive. We attempted to get the sales designer to give us options, but she was unable to clearly communicate alternatives. When we told her how happy we were with with the contractor who came to our home, she said he was sick and that's why he gave us another price range, and that she should have charged us for his visit, rather than offer other options or negotiate a different ballpark figure. Unfortunately, they lost our business on a project we were really excited to work with them on. It would have been more appropriate for them to call us and re-inform us that their contractor had mislead us, rather than us going there to be insulted on the price they had originally gave us.