I worked with the loveliest assistant in America the other day who helped me sample some lipsticks even in the middle of a pandemic. I think her name was Mikayla, and she was so joyful and considerate as I expressed what I was looking for, the problems I'd faced in the past, and the work I do in electoral politics. She made the experience so safe and breezy, and I hope we get to work together down the line.
Sales manager whom helped me was very knowledgeable and willing to help. Found out my goddaughter loves cosmetics... she loved this store!
Always an amazing shopping experience with the best customer service. Employees are knowledgeable and helpful, and you are welcome to return an item you are unhappy with or are having an unpleasant reaction to. I love their rewards programs, and love feeling so girlie after leaving the store!
Courteous and friendly sales help very good service knew exactly where to show us to go
At first I felt really awkward asking for help every time I wanted to swatch a product, but the staff was helpful, knowledgeable, and pleasant.
Went in looking for a gift for my significant other. Staff was very friendly and welcoming. They answered all questions I had, and allowed me to leave feeling happy about the gift I selected.
Anytime I shop here, no matter what I am wearing, Jose thinks I am stealing. Follows me around, talking on the headset about me, and once even threw a bag at me onto the floor and said for your products. I was only holding my wallet. There is one lady, I think her name is Katie? She works in the skincare section and is amazing. Always great advice and willing to help. Other employees not so much
Arguably the best infection control that I have seen! Staff at door offering hand sanitizer and reminding everyone to wear their mask properly. One way traffic in and out. No samples/testers out but the staff were able to get me a shade match by me telling what I usually wear and product knowledge alone. (Didn't catch his name today but it was a African American man with cute pink eye shadow.) They spray your bag handles before they hand it to you.
On top of it, they have everything in stock and everyone is super sweet, as always.
Other than one employee encounter, every other employee here was so nice, polite, friendly and helped me find what I was looking for with the most pleasant attitude. I didn t have the best experience in another store at this mall but this encounter made me want to return.
fendi.com