He treated excellently, I have no complaints. They operated on me and treated me very well, very attentive and affectionate, all of them excellent treatment. Anesthetist, nurses ... and the doctor who operated on me, a very nice and professional man. Already excellent rooms.
Last April 2017, Dr. Artur Valls and his team implanted a hip prosthesis in me. I have to thank everyone for their care and attention. I felt cared for and cared for at all times. Thanks to the team of nurses and assistants on the second floor for making an operation a good experience.
I have been in this clinic for a long time and always, the treatment in the consultations is unbeatable, I and my daughter were admitted and the attention of 10, but yesterday, and a few times that, unfortunately I have visited the emergency room, the service is shameful, fair yesterday there was no one, literally nobody, my husband with a backache that could not walk, we spent more than 20 minutes waiting for someone to attend us and we left because nobody left.
We will never return to the emergency department, because apparently nobody works there, or so they show
Excellent attention by the staff. Thanks for everything
More than 4 hours for the pediatrician to see us.
A total disaster
The receptionist of the clinic today that I have gone to an emergency can not be more edge and ignorant I go with my Swiss insurance, and she tells me that the clinic is I do not know what it is and that they only work with insurance and I tell him my insurance He is Swiss because I live in Switzerland and they must attend to me, my coverage is covered. Whole so much luxury to not have quality customer service, I went by taxi to another and the perfect services
Specialized, professional and human attention. Really personalized work teams.
It's the second time I come and the experience even worse than the first, you wait in endless emergencies for a diagnosis and erroneous treatment. Any other option of Barcelona will surely be better.
A family member was sent home knowing that she had a very infectious bacterium at risk of sepsis, after taking her in her operating room after a femur operation. It all ended with the amputation of the leg in a public hospital ... From the doctor who attended or speak ... A shame
An excellent clinic, excellent professionals and an unbeatable treatment and facilities.
Despite having an appointment, every day that I have to visit a specialist I wait for half an hour, it is evident that the service provided is not adequate
Very good in general for the professionalism of doctors, nurses and auxiliaries, both in the plant, operating room and in consultations. The negative note, really very, very negative, is the little or no attention of the reception staff on the ground floor and the emergency room. They do not show any empathy with the patient or give a minimally friendly and efficient attention. Striking the dislike and answering in bad ways is the only black spot I find at the clinic. The rest is excellent, especially nurses and auxiliaries. They have a complicated job and know how to be patient and kind to patients.
I was in an emergency because I had a fall and it was very bad for my back. The doctor of urgency without wanting to give me any evidence told me that this was the blow, and after insisting, I squeezed a calf. 1 month later I was resonant and had a broken vertebrae. I am very angry with the service offered by the doctor and for the time I was waiting for (or not) to take me.
They have not made me wait for a minute in any of my visits. I have made an intervention, I have felt totally protected by the staff. All charming, very attentive. The perfect room TV is not small. The sofa bed of the passenger is very good. The bathroom is big. I have eaten very well and have happened to see me every 10 minutes even though my intervention was not complicated at all. The relatives have next to a shopping center to go out to eat etc
On Friday at 11:00 p.m., no one in the waiting room, I spent two hours and I have not said anything yet. I nose if I leave or do myself the report.
Extensive coverage of medical specialties, even the most innovative such as clinical genetics.
I went to visit me the other day, COVID measures could be more like in other hospitals that have external consultation ...
But my biggest complaint the lady on the first floor had no empathy, less kindness ...
This lady works in a clinic with her face and the treatment makes you suddenly ill.
I had surgery last week and the truth was like being in a good hotel. My wife was offered that she will stay to sleep on a sofa bed that there is and on top of that they gave her tickets to the cafeteria.
It was a great experience that I did not expect.
The nurses are there so that you do not lack anything and are comfortable.
I am delighted, the deal with the doctor is great! All perfect
A disaster, the waiting room you have to endure as sick, television, screaming kids, people talking on the cell phone, nurses screaming the name of the patients, it seems more than a private medical center a flea market. Vigilance 0
All the policies called 54 have been loaded, with pressure increases, after 25 years I have had to change insurance,
Professionals and attentive, both by appointment and in emergencies.
Unfortunate service of emergencies. For an ambulatory cure two hours waiting and going from nurse to doctor, from doctor to nurse so that eventually I was referred to a specialist until I art of waiting and left. The slightest involvement with the patient. Regrettable. IM not coming back anymore.
This morning I called to ask for an appointment with a doctor and the secretary besides talking to me in a very bad tone, something that will surprise me since it is facing the public and I think that the attitude must be much more different, he has refused to give me time with the doctor arguing that no one had referred me to that doctor, when I had already said yes. As a result of this refusal, I have asked for your name to file a complaint with your service and it has been denied. I think that a person who is dedicated to customer service via telephone should treat customers in a much friendlier way and not get defensive or authoritative in front of the caller. Given this bad attention, I have decided to continue visiting with the same doctor but in another center. I hope you improve this important point in a company since, customer service is the first contact a person has, in this case patient, with the company or, now specifically, with the clinic.
I have had surgery in the clinic for a herniated disc, and I only have good words from the first moment I step into the clinic to the last the treatment of all the staff both in the operating room and in the incredible plant congratulations and thanks
Good attendance, modern, great professionals in all fields, for 40 years I am a Medifiatc, will it be for something?
Good professionals but a lot of unpunctuality in the marked visiting hours (excessive in some specialists that do not go below 45 min or 1 hour ... today it took two hours!), Which is a key factor for me to offer a good global service .
Professionalism, cordial treatment, highly recommended.
I have had surgery this past week for a lumbar hernia. I want to thank all the staff, first of all the nurses for their sensitivity to the treatment received.
Then to Vanesa Vega, a traumatologist on call, a very great professional who, as I arrived with great pain, knew that it was a hernia and had to operate.
Before Dr. Vanesa I spent almost more than 1 year doing tests of all kinds with Dr. Xavier Salvans (he was unable to find the problem), I do not recommend it. If you have to choose a professional, go to Dra. Vega.
Finally to the surgeon Dr. Poblete, a genius at work.
The Clinic the room they have given us is very good .. But the food is inedible. And the personal treatment leaves much to be desired. I think education has been forgotten. And the human treatment too. Because we are in a hospital and private.
You have a couple of nurses as old as turkey who are worthless, I almost missed the points of dislike they give me.
The lack of education and the disgusted faces they wear makes you feel like you will go away and after paying a fortune to have this deal.
Public hospitals undoubtedly much better care
But the rest of the wonderful surgeons and lovely nurses.
Fatal, they make you arrive at the hospital at 7.30 for an operation, they leave you in the waiting room until 9.30, with a room paid for 300 euros a night.
They could at least and being somewhat professional, send you to the room that you paid for and then at least if they are delayed because you are calm and comfortable, very very very bad. I do not recommend this clinic to anyone.
Very professional and human medical service, personalized treatment. Luxury facilities and food for those admitted to the menu.
Horrible. I do not put less stars because it is not possible. Administrative management, it does not reach 0. Luckily it is a private clinic .....
In more than two years with them I am very happy, the cesarean delivery was great, the days entered very good. The times that we have gone to the emergency room have been fast, the pediatrician as a very attentive girl ... All my family go there and I am delighted
The lovely plant nurses, but the treatment by the administration NEFASTO !!! I'm not coming back!
A spectacular attention, very good professionals with a great human treatment.
You pay 300 euros per patient and 100 per companion.
We were 3 hours waiting to be assigned a room with my wife fasting in a waiting room next to the cafeteria where you listen to them until eating, the companion for that price gets a bed in which you wake up as if you were beaten! !!
After waiting 5 hours for my wife to be operated on, they did not give me any information.
Neither does not even a sad coffee with milk come in, why have I paid 100 for my stay ???
Otherwise the treatment of the staff very good.
Around 12:30 I accompany my partner to the emergency room with pain that he could not move ... after an hour I complain and the girl at the reception desk only tells me what are you doing there? I explain that he is in very strong pain and I am not going to leave him alone! They pass it and I leave ... when I return around 4.30 p.m. I realize that there is a school in front and children and parents do not stop entering for emergencies (where I could not be) and everything is because parents park the car in the parking lot of the clinic ... of course that gives money if they can spend! What a shame!
Very little staff to be an emergency. 5 hours for a visit and an analytical ... exasperating.
It is good in general, emergencies, pediatricians, dermatologists although sometimes you have to wait more than an hour to be treated.
The personnel of reception of consultations of the plant 1, could pay to them a course of empathy, assertiveness and deal with the people, especially to one of them that gives you even trouble to ask something in case 'it bites you'.
Excellent attention to person, very professional, modern and adapted facilities and equipment
It is the best clinic I have ever known, it is all centralized in the same building, the only bad thing is the price of the parking itself.
So, due to waiting, it is advisable to park it outside.
Go to the emergency room with a small girl and there is no "incredible" screening room, 2 hours and a peak. When the doctor's visit + x-ray the rest was up to 120 minutes waiting for "despair and helplessness".
I totally agree with the opinions of the counter staff service, it seems that you are there to disturb. And also the very expensive parking.
On another occasion I had to go without visiting, I couldn't take it anymore and went to another medical center.
Super happy with the clinic, with the
Doctors and with the building, the only downside is the cost of
Parking, but otherwise perfect, I always go there for anything medical
Terrible emergency room, with waiting times of more than three hours on several occasions and few specialists with time-delayed available dates,
Modern and comfortable facilities. Good attention in hospitalization.
A week ago I operated there! And the treatment of both the doctors and the sick people and all the staff was excellent! All the facilities are very new and in perfect condition! The only bad thing about the parking price is elevadissimo ...
The operation of my wife great, the exquisite treatment and the staff very attentive.
Thanks for everything
A person in the emergency waiting room ... and 1.15h waiting with vomiting and discomfort. They do not attend!
BAD EXPERIENCE
On February 5, my mother had surgery and I will try to summarize our experience.
They make us go at 11 in the morning because the operation was supposed to be at 1:00 pm, no! From 11 a.m. to 1:45 p.m. we were in a corridor that they call the waiting room, which is open, with a continuous passage of people to go to the cafeteria. My mother has been fasting since the day before ... it is not very pleasant to be without eating for hours and to be put next to the food, all and with that we have paid a quite high amount where they promised that they would give a room for the patient nothing more arrive, upon admission while waiting for surgery. False! The room was assigned to them once he entered the operating room.
Once it was intervened there was an error (I do not know who), from the resuscitation room instead of raising it to the room that had previously paid they put it in a BOX ... there until someone noticed and luckily they raised it to his room. What's more, they told you, madam, you paid a lot to be here, a shame.
As for the nursing staff, well ... we went through three different shifts, the worst being at night. The nurse who touched us spoke to us in a haughty way and had a lot of know-it-all, when among the colleagues themselves they were contradicting each other regarding the patient's condition.
The food service for the NEFASTO patient, I understand that after a surgery you have to follow some guidelines, but the next day they tell you to choose between a glass of milk, juice or a piece of bread with cheese. As???? that you can only choose one thing after the pasta that I have paid ???? SHAMEFUL!!!!
And not to mention the cafeteria of the clinic which as a companion I could not even access due to the new hours they have because of COVID. from 8 in the morning to 8 in the afternoon from Monday to Friday, but be careful! forget about the weekend because it's closed. How is it possible that such an essential service of the clinic is closed during the weekend? So the companions who come from abroad and have to stay there by force majeure, we have to be forced to go abroad to be able to eat / have dinner. That they do not want to look for excuses for COVID, what happens that during the weekend the virus attacks with more force in the cafeteria? I don't know in Barcelona, but in Tarragona hospital cafeterias are open from Monday to Sunday.
I think they should review the action protocols, when a person decides to go private, it is to have an "INDIVIDUAL AND PERSONALIZED" treatment and enjoy some advantages, not the same as that offered by social security, because for that we stay in security social and we save a few thousand euros.
IF I TOLD ME YES, I RECOMMEND THIS CLINIC, I WOULD SAY NO !!!
I don't know why they give me time at 3 and make me wait an hour. They have no staff? I had to close my business before the time to arrive on time for the appointment and then spend an hour wasting my time.
They are more punctual in ad social security.
I operated my chest in this clinic and I can not be happier for the rezultado that of course I owe it to Dr. Mora! Dr Mora is the best and by far, he emphasizes in everything, his professionalism, the treatment towards his patients and the confidence that he brings from the first consultation!
Dr Mora is awesome in every way! As soon as I had the first consultation I knew that I was the only one I could trust and I was not mistaken! Recommended 1000%! Thank you Dr. Mora for fulfilling my dream!
Very good service, good professionals and treatment.
I was admitted a week, because of a thorn or little bone stuck in the duodenum and they perfectly diagnosed what my problem was, that in another place that I don't want to say the name a little more I go to the other neighborhood. With which I am very grateful.
Thank you for your professionalism.
regards
Joaquim Gracia
A whole week calling them and when they pick it up, which doesn't happen very often, they tell you that the program doesn't work for them, or that they have no idea and to call them later.
It is the best clinic I have ever known, it is all centralized in the same building, the only bad thing is the price of the parking itself.
So, due to waiting, it is advisable to park it outside.
They have good modern equipment to diagnose, the facilities are large and well lit and tend to be timely and fast
A very bad experience, worse than social security.
My operation ended at 3:30 pm and until 7:30 pm without a room !!! a shame !!! Never more
A month in, and I only have good words. Excellent treatment, facilities, and food. You can't be better, in the worst moments.
The highly qualified medical team, but the nursing service shows the nurses with extensive experience and those of "practices", if they touch you you stay without dinner, they forget your medication, etc. (although I do not complain of the deal). It is one thing to improve and a lot. Then I find that for those of us who live on the outskirts of Barcelona, they should also have a head doctor service and the pediatric service would be with a longer schedule, so that the children would not lose their activities and we from work, to take the child to A simple check or cold. And finally, I find that there are more and more people and the wait is getting too long, it can't be like social security, please.
staff that attends you when you are admitted very kind, very kind guards, make the experience better
I visit this clinic since my partner works here, everything is fine and there are great professionals
Good hospital The emergencies are treated quite well from reception to the room waiting to be done quickly and then to the box. They usually go fast depending on the pathology.
It is a fantastic clinic. New, clean, neat, with excellent staff. All the staff that I have come across have been pleasant, polite, friendly and professional, including the administration, caretaker, nurses, and doctors. I had surgery there for an accident 6 or 7 years ago, I returned 5 years ago for a delivery and I have returned this week for an intervention on my husband. Every time I have been delighted by the treatment and the facilities
Excellent facilities, fluid treatment and good vibes, also has the cafeteria which is the best waiting room.
I would like to thank the excellent human and professional treatment received by the entire emergency, surgery and plant team.
Enter the emergency room on
Saturday the 10th for appendicitis and everything went perfectly.
I can only have words of thanks.
Nasal septum deviation operation by Dr. Barcelo otorrino. The first comment of the Dr. "If aesthetic surgery is not done I do not operate it, for what the mutual pays me, I better spend the day on the beach". Because More
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