As a multiple homeowner, Cityscape Property Management has served as a fantastic asset and partner for us for over five years now. They manage and rent eight of our properties. We would have never added additional rentals without the invaluable assistance of Lisa and her great team, including Nancy and Cory. WE have not once had even a one month vacancy in a single one of our homes and most tenants renew at the end of their lease period. I believe this is not only due to the hard work of the Cityscape team, but also because they have done a terrific job for our tenants as well, by putting people and families together with residences that meet their needs and budget. We would heartily recommend their services to anyone either looking to fill or find a vacancy. Everyone there is so helpful, answering every question, even if we just want entertainment or dining advice in the area! As a "landlord" they have made life easy and profitable for us, as a renter they will make your search more relaxing and rewarding.
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Lisa has been taking care of my house since 2007. She has a knack at finding the perfect tenant. Because of her thoughtful vetting, I have been able to keep the same, reliable tenant in my home since 2008. She understands my busy lifestyle and has handymen on hand to inspect my home and fix anything that needs to be fixed at very reasonable prices. You can't ask for better!
I had a horrible experience with Corey at Cityscape Property Management. I live halfway across the country and was told that I couldn't schedule appointments with her until I had exact dates of when I was going to be there (in other words, I had to schedule my flights before she would set an appointment in her book). I bought my second set of $1000 airline tickets to go house hunting in Richmond. When I called Corey back, she promised to return my call on Thursday of that week to let me know if the appointments could be made. She never called me and when I got back to her on Friday, she told me she had already shown all of the properties I was interested in and their policy only allowed one showing a week, which meant she was not going to show me a single place the following day. She told me during the conversation that it was very difficult to arrange showings on such short notice!!!!! This was after we had had an ongoing dialogue for 2 weeks. I had to scramble to arrange appointments at the last minute to see other places. What a nightmare! Don't waste your time with this company!
My roommates and I keep leaving negative reviews, because it is clear that CityScape is asking only owners to leave reviews. They do not take care of tenants, and if anyone would like to reach out to me to discuss the mold issue and their lack of help with it, please do so!
2 years ago while looking for a new place to rent (that was not an apartment) I stumbled across a home online that was exactly what we were looking for. My boyfriend and I drove by and called the number listed. I couldn't be happier that it was Cityscape. Lisa was vey prompt and quick to get us in to look at the home. We completed our applications that night and sent them in the next day. Within 2 weeks we were moving in. We spent 2 years in the home and loved every minute of it. Any issues or questions we had Lisa, Nancy and Cory would be right on top of it to help. When our air conditioner broke in July they had portable air conditioners for us to use while the home warranty company had the work completed. Our only reason for leaving was because we were buying a house. When some unforeseen issues arose they worked with us to extend our lease for a few weeks so we wouldn't be out in the cold. I could not thank them enough for what they did for us, even though they did not have too. Thank you to the whole team. I will recommend them to anyone looking to rent.
Professionalism at every level!! Lisa exceeded our expectations, amazing! I very much appreciated her prompt response to our emails, high energy, and skillful negotiation. I highly recommend Lisa and her team.
Cityscape staff are very easy to work with. They are very responsive. They customer service is excellent and we enjoy working with them. Shannon and Lisa are very attentive to our needs.
I have been thrilled with Lisa and her team at Cityscape. Since my home is 2 hours away from the property they manage for me, it gives me great peace of mind to know that they are looking after my interests there. My property is old and requires some maintenance, which is always taken care of promptly Additionally, Lisa has done a remarkable job in finding wonderful, caring tenants for me.
I would absolutely recommend Cityscape to anyone looking for a company to manage and/or sell their property. Lisa managed my rental property for nearly 10 years, and I am so grateful! She always found responsible tenants, who generally ended up renting for years at a time. Prior to any lease ending, Lisa already had another tenant ready to move in. Cityscape also handles all maintenance concerns - including emergency calls and repairs! When my tenants needed a plumber, electrician, or HVAC person, Cityscape always notified me but took care of the problems immediately.
Recently, Lisa listed my property and it sold the second day of being on the market. Lisa made the process as simple as possible for me. She suggested minor updates and repairs that would enable us to get the best price for the property. And I'm so glad I listened to her! Lisa coordinated all the meetings with the contractors, gathered the quotes and presented them to me. Her knowledge and experience was incredibly helpful. She was familiar with the uniqueness of the old houses in the City, and knew the right people to call to make repairs. She also immediately knew if a quote seemed reasonable or too high - which can be a huge cost savings.
I will definitely use Lisa again in the future! Thanks again for your many years of help!!
I rented through Lisa at Cityscape Propertiesand her service was the best in Richmond! The house I rented was an older home that had a few problems over time, and Lisa was able to get the issue resolved very quickly with the owners and 3rd party contracters. She is also very flexible and reasonable to work with. I would recommend her to anybody renting or looking for a property management group!
Lisa Williamson's assistance in purchasing my new home was awesome. She goes above and beyond to assure that her clients are taken care of. I would not have been able to purchase my home without her help in negotiating my contract.
It s such an amazing feeling knowing that your property is cared for by an outstanding management company. Cityscape Realty have been managing our property for the past three years. The team at Cityscape are always professional, they go above and beyond to ensure that everything is taking care of. Shannnon has been a fantastic, I love working with her. She always have a positive attitude.
I was a tenant in a condo managed by Cityscape for 2 years and had a great experience! Communication was great and any questions or requests I had were quickly addressed. Would recommend!
Have rented a house from Cityscape for the past 3 years and it's been a great experience. They ve been professional, responsive, and keep up with any occasional maintenance issues as needed. Lisa and her team are great about keeping me informed of periodic inspections and system tune-ups, and thankfully they keep a respectful distance otherwise. Sometimes I forget I m a renter!
UPDATE IN RESPONSE TO CITYSCAPE: To say the 'mirror incident' is news to you is either a blatant lie or poor bookkeeping. I have attached a screenshot of an email (one of six) that was exchanged about said mirror incident, along with the damage that occurred to my leg and an email exchange between myself and Lisa that exemplifies the type of customer service you might expect (critique of my 'tone' and an invitation to never email her again).
Also, I never said you overcharged me, I said you repeatedly attempted to overcharge me but because I keep notes, I was able to pay only what we were supposed to. And thank you for the well wishes about the blog. With a lot of community support, we have raised over $50,000 for cancer research over the past three years.
** ORIGINAL POST BELOW** It s been years since renting with Cityscape and can wholeheartedly say their company is the sole reason I decided to stop renting in Richmond and buy a place. If you want to be treated like a child, rent with Cityscape. I have rented with multiple companies over the years in Richmond and have never experienced such poor service. The company is solely focused on the happiness of the owners and not the renters, which they will freely say once you pay the admin fee and sign on the dotted line. There is an endless list of reasons I dislike Cityscape but I will keep it concise for the benefit of readers. When we moved in, the AC wasn t working and we were blamed; exactly the same as any other problem we logged. Please if you rent with them, keep solid documentation.
Upon move out, they tried to make us pay for landscaping, which was nowhere noted in our lease. And when I brought that up, Lisa tried to claim that I used big words to intimidate her, when in reality I just questioned where in the lease specified that i agreed to that (which was nowhere). We were excellent tenets too, but she liked to focus on petty things to ensure we would absolutely never rent with them again. It s as if model tenets who paid every month on time and genuinely cared about the quality of the house weren t people worthy of her time. Thankfully we documented everything upon move in and moved out without a problem, but if you did not, I can almost promise you she will charge you for things outside of your control. If you tour and get an icky feeling (as my friend did recently), don t rent with her. The ick factor doesn t go away with time. If anything, it gets worse. There s lots of places to live in Richmond, so don t feel like you have to accept Cityscape. If you want to know more, don t hesitate to reach out, and I also got 14+ stitches over a mirror that was hung in the house and Lisa acted like I was a criminal after the incident. I can go on. But just know you can do better. You deserve better. You re great. Cityscape is not.
Also consider how they bolster their reviews by asking owners to review them and not tenets. There s a reason they have only one and five star reviews (seeking out the good ones). It s not genuine. They re not fun to work with.
My husband and I have been very pleased working with CitiScape Property Management. During our move, we went online to research different property management companies; CitiScape always come in at the top of our online searches. Also, when we asked other people for property management referrals, CitiScape was always mentioned with positive reviews. Working with Lisa has been awesome! She is always professional, hardworking, honest and replies to emails very quickly. Lisa is exceptionally knowledgeable about her profession, which makes it easy to trust her judgement and decisions. She also really listens to her clients and gets them the results they want. I would recommend CitiScape to anyone who is looking for a company to manage their property. Thank you Lisa and CitiScape!
My husband and I moved to Richmond from South Carolina due to a very quick job change. So, we did not have much time to look for a rental nor did we know the area. We used a popular rental search site and moved into a home that seemed promising. Several days after our move, we realized we had a moved into a mold nightmare (mold would stick to your feet when you were walking through the house!) . The owner was not willing to fix the issue so we were again having to move on a moments notice. Thankfully, we found Cityscape Property Management. They helped us find a new, adorable home very quickly. I felt they were genuinely concerned with our situation and did what they could to make the transition as easy as possible. We learned it was much better to rent from a property management company who has a name to uphold, than by owner. Lisa and Cory (I'm very sorry for any misspellings), in particular, value their tenants and expect the owners to maintain their homes. Unfortunately, we were unable to stay with the company (at no fault to Cityscape) but will keep them in mind for future real estate needs! Thank you for everything!
Lisa sold my house in 2006 and Cityscape has managed my rental property for ten years. Her professionalism and talent are unmatched in the industry. I receive upper market dollars and the type of customer service that I depend on as a remote landlord. The software she uses makes my end-of-year statement a breeze and my monthly income arrives via direct deposit. I just sit back and she does the rest.
Cityscape was a great company to rent from. They are upfront setting expectations, reasonable to work with, flexible, and accommodating. There was never a time where Lisa was not responsive and if there were ever any issues they were handled in a very timely fashion. I would recommend them to anyone looking to rent in Richmond, Va.
My experience with Cityscape has been nothing but positive. I met Lisa Williamson 7 years ago when I needed to rent out my home so I could move in with my aging mother. Lisa was professional, helpful, personable, and extremely competent. She rented my home for 7 years, always taking care of all problems and needs promptly and efficiently. I never had to worry with Lisa on the job. When there were questions about what to do about anything, Lisa always gave me excellent advice, and then she proceeded to take care of it all. My mom passed and at the end of those 7 years, I moved out of her house and back into mine. Lisa took care of everything, from having needed repairs done on Mom's house and mine, to having Mom's house appraised and advising me on what to do to get it ready to sell. Then, she sold Mom's house in record time. I can't say enough good things about her. If it's up to me, Lisa will always be the only agent I will ever use.
My wife and I had to relocate several years ago and were faced with the decision of managing a rental from afar, or hiring someone locally to oversee the property. We thought we could manage the property with relative ease from afar, but decided to use Cityscape as it would be a little bit off of our plates. Three years later, I can't imagine having done it ourselves. From the process of finding tenants, to bringing in contractors when things break, it would have taken more energy and time than we had. Lisa and her team collected rent seamlessly and ensured the property was being taken care of as it should, all with very little time or energy on our part. It was very much a 'turn key' operation.
This year, we decided it was time to put the house on the market. Lisa offered to be the listing agent, and given the job she did managing the rental, we were not hesitant. Lisa did a phenomenal job of working with contractors to get the property ready for the market. The biggest challenge was probably showing the house with tenants still living there. Lisa was very good at working with the tenants and buying agents to ensure nobody was unsettled during this process. At the end of the day, we had multiple offers on the house and closed the day after the tenants moved out. Can't ask for much more than that.
Overall, a great experience! We would use Lisa and her team again in a heartbeat!
I have had Cityscape manage my properties for almost 3 years now. They are professional, friendly, and go Above and Beyond to help. I would particularly like to single out Lisa and Shannon, who worked tirelessly to solve problems, saved me a great deal of money AND keep my renters happy. But you will not go wrong working with anyone there. Cityscape is highly recommended! J. Fielding
Cityscape is a great company to work with! We do a lot with them an the staff and owner of the company are honest, hard working people! Would deffinetely reccomend them!
WHAT A AWESOME PLACE TO RENT FROM!! I found this company 3 1/2 years ago and worked with Lisa. The house I rented was owned by a couple who lives far away and the house was a older home. We have had a few issues with the home but one call to Lisa and it was taken care of that day. I have rented form many company's and none have had the customer service they have shown me and my family! At no time did I feel like I was just a renter. Thank you!
My rental experience with Cityscape has been outstanding. I have always received a very quick response to any of my requests. They make good use of technology as I am able to pay my bill and submit work requests on their website. I would highly recommend Cityscape to Landlords and tenants.
My roommates and I moved into a property on W Grace Street that was managed by Cityscape Realty. Although, our initial move in was delayed because the previous tenants had not moved out yet. That was a disaster.
We "lived" in the property for about one month before the basement ceiling fell through. I use quotations because we barely even had a chance to move our things in. The ceiling collapse unveiled a foul case of black mold that had been swept under the rug for many many years. A mold inspector came by the house and revealed that the landlord had been covering this up for years by putting cardboard boxes in between the outside wall and the dry wall, and just patching it up.
About the same time, I noticed something growing on my bedroom wall behind my bed frame. This was along the same wall where the ceiling had collapsed.
This being an old fan home, my roommates and I understood that these things sometimes happen and we were willing to stay there if the mold was taken care of properly. However what happened after that was just a shame...
The level of professionalism received from the property manager of Cityscape was simply...absent. We were told that we had to make accommodations at our own expense or we could find a friends house to stay at because they could not "waive their fairy wands" (their actual words). Since our lease was under compliance with the VRLTA, the landlord was responsible to put us up in a place comparable to our dwelling unit for 30 days at no cost to the tenant while work was being done on our home.
Not only was this violated under the VRLTA, there were many other sections that were violated as well.
When asked during lease signing, "Have there been previous complaints about mold?" the answer was no, not at all. Due to some resurfacing information, there were many complaints about mold from the previous tenants. Actually, there was even mold growing on their bedroom furniture. We were not disclosed this information up front when asked. All the mold inspection reports were conveniently lost. So we never could see the reports for the house that we were living in and paying for.
After three weeks of nothing being done, and the gaping hole in our ceiling still there, we were forced to take some action. When confronted, the property manager asked us to vacate the premise by that following Sunday, giving us a total of 9 days to move out and find somewhere else to live. (also violating VRLTA, minimum is 30 days notice)
Our September was rent was fully re-reimbursed and so was our deposit, this being the only positives. Although covering moving expenses would have been nice as well. But that was not a concern for them.
All in all, do not trust this company. Be very weary of a company that raves about how good their reviews are. They have one thing in mind, and that is money.
Thanks to Lisa Williamson, I was freed from a difficult situation with a renter in my very nice Church Hill condo. (I was working out of state). After I hired Lisa to be my leasing agent she not only had the offending tenant removed but then screened several possible new tenants and found the ideal person for a successful 2 year rental. She is one of the most professional people I know, while being firm when necessary. Every possible detail for covered when she took over managing my property. When I returned to Richmond my condo was in perfect condition. I can't recommend Lisa Williamson highly enough. Anyone who works with her can be confident that their property/investment is being cared for by the best! I feel so fortunate.
Cityscape Property Management is an excellent property management company that took the worries out of being a landlord for my wife and I. We have used Cityscape for over 6 years and have never had a negative experience during that time. Lisa Williams walked us through the entire process and educated us on how to become better landlords. She always gives good advice and provided us with great tenants during this period. We have been able to keep our property occupied without a vacancy for the entire 6 years.
I have used Lisa and her team for the last eight years and it has been a great experience. They have always been professional and provided me with excellent service. Using Cityscape Reality gave me piece of mind knowing that my rental property was in good hands. I would highly recommend Lisa and her team to anyone who needs their property managed or sold!!
Lisa had been managing my property since 2011 and I never had to worry about having a long turnover between tenants. When it came time to sell, with some helpful suggestions from Lisa, it was under contract in a week. Lisa and Laurie had gone above and beyond to help with the sale as I was out of state. Can't give them enough thanks on their hard work. Would recommend Cityscape to anyone.
Cityscape is horrible for renters. Lisa Williamson, the owner, will take advantage of you where ever and whenever she can. Further, she is very difficult to deal with - argumentative, loud, unreliable, lying... She treated us like college frat guys, even though we were a family renting a $2,800/month Fan house. E.g.: she extorted extra rent from us, but jacking up the rent to $3,000, way above market, when we had to terminate 2-year lease early, and after paying the one-month lease-breaking fine. She was making extra money on our back, and took advantage of us, despite reasonable requests and offers from our side. She was never willing to find a fair solution in any interaction, from small to large. She works for the owners, and does so without mercy. STAY AWAY
(And given her answer below, I think she made my point of distorting reality, and not carefully reading what I am saying. Everything I am stating above is true. There is lots more to tell; happy to do so, if you like. Looks like you haven't change, Lisa)
Cityscape Realty provided me with property management services for several years. Their service is on point and fair by taking into consideration tenants and owners. The company also care about their availability, and I always can reach out to them to know the status of the property. Another advantage of the company is their professional support network. I recommend their service to anyone in the Richmond area.
It has been my pleasure over the years to refer clients in need of property management services or prospective tenants to Cityscape Property Management. I can always rely on Lisa Williamson and her team to take extraordinary care of these referred clients. Not only has Cityscape taken good care of my referrals, in several instances, I have worked together with Cityscape to help distressed homeowners find solutions to the "upside down" mortgage siutations that they may find themselves in. I give high marks to Cityscape!
I rented a town home from Cityscape and had a delightful experience with them as the property managers. It's obvious that they make customer service their priority. Overall great experience and would recommend to a friend.
If you are looking for an outstanding property management company and/or a realtor, check out Cityscape Reality. They managed my rental property for over 5 years and we didn't have any problems with tenants, late payment, or any property damaged. Easily accessible, responsive, and highly professional group of staff who's interest is to protect your property. They have access to group of contractors who can provide the necessary repairs/services at a very reasonable cost. When I decided to sell my property, Cityscape got it sold in less than two weeks. Lisa gave me some good advice when we went to negotiation. She knows her business and is very good at it. From rental, to selling our property, to closing we were worry free.
We have rented through Cityscape Property Management for two years, and by far has been our favorite apartment during 11 years of living in Richmond! Lisa and her team have always been a quick phone call away if we ever needed them, which was rare since we never had any issues as renters. The property was well-maintained and in a prime location. If we were not relocating to Colorado, we would definitly continue to rent from Cityscape! Thank you Lisa for all you have done to ensure a comfortable, affordable, and quality renting experience!
Our small business started a partnership with Cityscape realty 3 years ago and we can t say enough about how wonderful they have been to work with. They make sure all the properties they manage are well taken care of. Top notch customer service!
I met Lisa at a home we wanted to look at in Richmond. After viewing the property with her, my wife and I entered into a 2 year lease for the property in the "Fan". In an extraordinary situation we had to change our plans and needed to remove ourselves from the lease we had committed to. We called Lisa and apprised her of the situation. She assured us not to worry and lo and behold before our first payment was due, Lisa informed us she had re-leased the residence. She has been nothing but "straight-up" with us and has treated us with care and courtesy. Lisa sets the standard for a property manager for both tenants, and I'm certain as well for Landlords. She and Cityscape are excellent, caring people.
We have done quite a bit of landscaping work for the homes managed by this group. Lisa is really great to work with and she wants her properties in shape. I hope to keep doing work with them in the future. Her assistant is also on top of it. - Weeded! Lawn Service
Lisa and her team managed my townhouse for 11 years and it was never without renters. She has a great team of contractors to help with any repairs needed. Those contractors came in especially helpful when we decided to renovate this summer. They were all very reasonably priced and worked seamlessly to finish the project quickly. On top of being an amazing property management company, Lisa also sold the property within a week for asking price. I will definitely be contacting Cityscape if I need a property manager or realtor in the future.
I reached out to Lisa when I was looking for a Property Manager because her reviews/ratings were so high. After a couple of conversations with Lisa I understood why such high ratings. She was quick to respond to all my questions, clearly very knowledgeable and was so helpful. My property was not in a neighborhood she covered so she gave me two excellent referrals. Then Lisa followed up with me to make sure I was taken care of. I would give a 6th star if it were possible.
I have been using CityScape Property Management for almost a year now and they are excellent. I have had only one small problem with my townhouse since I rented it out and Cityscape handled it immediately. They have always been easy to deal with and very courteous. I receive my monthly rent minus the small admin fee smoothly through EFT to my checking account. Lisa Williamson, owner, is very nice to work with and investigates the applicants in depth prior to renting. They will even check on your property for you, which is great since I am out of state! Thanks, Lisa!!!
I am (sort of ) sad to be saying goodbye to the great team at CityScape Realty, but THANKS for selling my condo for more than I expected! The team has been great for the last 10 years at managing my condo and renters. You helped me through the renovations and I appreciate that since I now live out of state. Thanks again, Lisa, Laurie and Shannon for the fabulous work!
As I write this I am a rental tenant in a condo unit managed by Cityscape. I cannot say enough good things about Lisa and the rest of the team. My wife and I moved to Richmond in a very short amount of time and Lisa literally made it happen. Out of several property managers we met, Lisa is the only one who got back to us quickly and communicated effectively. She is direct, friendly, and reasonable. She got us moved in fast and stayed in communication every step of the way. Shortly after moving in, we went on vacation. When we returned we realized the HVAC system was making weird noises; we let Cityscape know and the whole team worked with us to get it resolved quickly.
Cityscape manages properties the way they should be managed. As tenants, we feel comfortable knowing that our property management company is responsive, quick, and competent. I read a ton of reviews for other management companies in the area and it struck me how lucky we are to actually enjoy renting in downtown Richmond.
Cityscape was very accommodating and helpful. You can tell that they care about their properties and tenants. Very professional, personable, and efficient (they get things done quickly!)
I've had Cityscape manage a single family rental for about 3 years now. It has been a completely positive experience. I've always had a tenant, plus the repair needs have been quickly addressed. Year end tax forms are always accurate and on-time.
I gave Cityscape Realty five stars because they are very professional and they are always prompt in responding to maintenance calls. They are very considerate, respectful and I truly believe that they care for their renters.
Great experience so far with Cityscape! Very responsive to requests for maintenance, and they're VERY proactive with preventative maintenance (smoke alarms, dryer vents, etc.). We had a problem with an inoperative dishwasher, and they advocated on our behalf with the homeowner to get a new dishwasher. You won't often get that level of service and support from a property management company. All of the staff are helpful, especially Shannon. Cityscape is a good option, in my experience.
I can't say enough good things about Cityscape reality. I was a tenant for 5 years and always received outstanding service. Very few problems arose, but they were handled within 24 hours of reporting an issue. They are extremely professional and take the time to get to know their tenant applicants, their needs and what type of property would best suite them.
For Landlords, The Cityscape team does a great job of screening their tenants, ensuring the properties are taken care of and handing any day to day issues that may arise.
Landlords can be assured their property is in good hands and tenants can be assured they are moving into a nice property with reputable management.
Any time I have been looking for a new property I reach out to Cityscape first to see what they have available. The team always knows what type of property would be well suited for me and takes the time to respond to my questions. They also keep in touch and let me know when new properties have become available that may suit my needs.
In the many years I have had a relationship with them I have never been disappointed. Would highly recommend to tenants and landlords.
Cityscape Realty had managed my house for the past four years. We decided to sell a few months ago and Knew the property would require work. Lisa Williamson took charge of contracting and expediting the work needed and sold the property within a month. She had always been professional and upfront with us and we appreciated this approach since we live outside of Richmond. We would highly recommend her and her team!
Cityscape was very helpful getting two houses I owned transitioned into their rental management program quickly when needed for about 3 years.
It was easy working with them. I enjoyed the feeling that if something came up it would be handled in a timely fashion from the team and the solid contractor base they have built.
I have also used Lisa in two real estate transactions and appreciate her diligence and effectiveness throughout the deals.
Laurie and Shannon are good to work with in main office as well.
I ve been a tenant since August 2019. Very professional service from the team, straightforward application and move in process and an excellent tenant portal for payments and maintenance requests. Special thanks to Shannon who recently arranged for a technician to get our heating running on a Sunday within hours of me sending the work order. Top notch service!
I was a first time home owner in the Randolph neighborhood and got a job offer in NYC. I had no idea what to do. Do I sell? Do I try to rent? I did some research and found Cityscape online and gave them a call because they would be able to help me with whichever route I decided to take. I met With Lisa Williamson and after chatting with her I decided to sell. Being the first time going through this process I had a lot of questions and concerns. All of which Lisa was able to answer. She is extremely knowledgeable and has been in the real estate business for over 20. She was always available and quick to respond to email and phone calls. There were so many steps in the process and she kept me informed the whole time. As far as the negotiations went between buyer and seller Lisa knew exactly what to say and how to say it. With me living in NYC and paying a mortgage in Richmond I need to sell the house fast! And thats exactly what happened! I could not have asked for anything more! Thank you Lisa and the rest of the team at Cityscape! You guys really came up big for me! If anyone out there is wondering who to go into business with, your search is over.
We recently moved to the Richmond area and had very little time to relocate and acquire housing. Cityscape Realty was one of the few that made an effort to make sure we were able to see the property on the weekend - many would not show us anything unless it was during business hours Monday - Friday, and we were only able to travel to Richmond on the weekends. Everyone we have dealt with at Cityscape has been extremely pleasant, and have been very responsive to every email or request we have submitted since we moved in. It has been a pleasure so far, and we look forward to our time here!
Lisa and her team at Cityscape have managed my property since 2012. They did a fantastic job of finding renters for my property until I was ready to sell, then sold it in less than a week! I live in North Carolina and because of the great service they provided, haven't needed to make a single trip to Richmond. They have taken care of all repairs, one of them major for a leaking AC, and handled it all like the professionals they are. Thank you Lisa for everything!
Very thorough and professional company to work with. Anytime we had an issue with the home we were renting, it was promptly addressed and then followed up with to ensure the issue was remedied. We really appreciated how quickly our property manager would respond to questions and requests!
I recommend Cityscape Realty for rental property management. Lisa, Laurie and Shannon and the rest of the team have always been responsive and attentive to the demands of tenants and took great care to look after our property and kept us informed.
I would like to acknowledge and thank Cityscape Realty for their diligence in staying on task with holding the home warranty company accountable for a timely repair of the AC. Shannon was earnest in her persistence to resolve the matter. Laura kept us informed of the status. Lisa was concerned and added value to resolving the issue. The team truly showed Care in the execution of their duties. As a 25 year property management professional, I have realistic expectations and full knowledge of reasonableness. I believe this team met these expectations. Shannon has always been professional, kind, sympathetic and genuinely concerned. Thanks Team. Keep up the good work!
I used Cityscape Realty to manage the rental of my condo in Richmond for the last nine years, and this year when I decided to sell the condo, Lisa Williamson was able to sell it very quickly and at a good price. I am pleased to say that when there was tenant turnover in the condo during those years, the condo was never empty for a month (that is, I was never left to pay a mortgage payment on it with no rent coming in! Very nice!) Lisa screened the tenants and all were of high quality. In addition, Lisa managed the upkeep and and repair to the unit between renters and otherwise as needed very efficiently with quality workmanship and at low cost. I found Lisa and her staff to be very professional in every respect. Lisa responded immediately to any concern or question that came up from either me or the tenants, handled repairs in an efficient and economical way, and provided very sound advice. I highly recommend Lisa and Cityscape if you are looking for a place to live, need property management for an apartment or condo, or are looking to sell a property you now own.
Cityscape has been done a wonderful job with managing our home. We would highly recommend you working with Lisa and her cityscape team!
UPDATE 2020: We are so grateful to be able to have work with Lisa and her team over the past 8 years and we could not have done these 8 years without them managing and selling our property in such a professional manner. Cityscape Realty is responsive, professional and have extensive knowledge in all aspects of property management/ Realty. In 8 years we had no vacancies, great tenants, and when we ready to sell our home they got the deal done from beginning to to end in less than 30 days. Cityscape Realty is definitely one of the best in the entire richmond area in their profession and without hesitation I would thoroughly recommend you work with them.
Cityscape is the best! The most competent management property out there!!! Staff is courteous, efficient and always available. I was so happy to move in to my new place and have the peace of mind that every little detail was taken care of... Everything was so beautifully cleaned and smelling fresh!!! Thank you Cityscape!!!
Cityscape is a great group! I truly appreciate them working with me and being so accessible and easy to do business with. From the very beginning they ve been very helpful through my move in process and understanding. I truly appreciate them and am thankful I found them!
Another year of outstanding service! Shannon has helped us keep our rental house in great shape. I love knowing she is on top of repairs- and handles maintance that prevents problems. Lisa and company has managed our home for 12 years. I highly recommend them. Judy
Cityscape has been an awesome realty company to lease from. The staff is very friendly and caring and attentive to any problems. I have a 1 day or less response to any issues that arise. I would highly recommend using cityscape for any future rental needs!
I've had a great experience living here for the past year and a half. The cityscape team is very responsive and thorough with requests. They are friendly and reach out to me in a timely manner.
Lisa and her team managed my rental house in Church Hill for six years, it never went unrented for more than two weeks in-between tenants. I am an active duty officer serving the Navy and Marine Corps; the last thing I needed to worry about while stationed in Japan was my rental property in Richmond. Luckily, Cityscape handled everything for me, from tax statements, to vetting tenants, to lease signing, to maintenance and vetting contractors. I decided to sell my house this year; Lisa and her team did not let me down. The house was on the market for two days and sold for full asking price, buyers even paid the closing costs. I can't say enough good things about this company; they have a great reputation for a reason, they work hard for their clients and are true experts in Richmond real estate management and sale. Looking for a property manager or real estate agent in Richmond, Cityscape Realty has my absolute highest recommendation.
My experience with Cityscape Property Management has been eye opening. My mistake was hiring a company to represent my interests sight unseen. At the beginning of our agreement, everything was fine until things started going wrong with the tenant. We had to evict a tenant for non-payment of rent. I knew the process would be a little bit painful, but the problem surpassed the tenant. In my opinion, this company is all about their bottom line (MONEY) and nothing else. When they stop answering your calls or emails, you know to double check everything! Before you hire a company, do your homework and don't rely on the owner telling you how many reviews they have online. If that is their lead line, RUNNNNN!!!!
Cityscape has been dependable and consistent with property maintenance and has been gracious with working with our needs to extend our lease. They ve been a wonderful company to have as a buffer between renter and owner in a privately owned property. We have been very happy working with them!
I love, love, love Lisa and her Cityscape team! They have been managing my property for over six years now. Where do I begin to sing praises. They are quick to respond to my renter's needs when they arise. I've had 3 different renters in the 6+ years, and each time Lisa and her team were able to market the property, allow time for me to make improvements and get new tenants in without any large gaps in time. I highly recommend Lisa and her team!
I had the misfortune of NOT using Lisa and Cityscape for the first year after I moved out of my home. My house sat empty for almost an entire year, despite all of my efforts and use of another property management company. Lisa and Cityscape have come to my rescue and saved me from the almost guaranteed loss of my home due to its lack of rental. They have been courteous, kind, and I have not had one month where my home has not be rented. She looks after my property as if it were her own, which is a huge relief as I no longer live in Richmond and cannot be there to make sure that it is well taken care of, and maintained. I would whole-heartedly recommend Lisa and Cityscape. You will not be disappointed!
I have been using Cityscape for over three years. They have handled all tenant issues with expediency and managed difficult situations with professionalism. Shannon recently dealt with our home warranty and was diligent in bringing about a positive result to our benefit. I would recommend Cityscape to Richmond homeowners looking for competent property management.
Rented from them for 5 years. Very professional throughout and only had one problem with the house we rented. The floor in the bathroom. It was resolved by replacing it with a much nicer flooring which was covered by the landlords home warranty and installed in one day with minimal invasion. Overall, a very pleasurable and easy company to deal with.
We ve been renting for about a year now. After owning a home for 9 years, we were hesitant about renting. Cityscape has made this transition easy. Laurie and Shannon have been very diligent with any issues we have had. It has been a pleasure working with them.
Cityscape Realty has been a reliable and trustworthy management company for me for several years. I have peace of mind knowing they take care of my home. They give a personal touch to property management that you don't get with other management companies.
Ryan and Lisa are GREAT! I could not have asked for a more reliable, professional, responsive team behind me on my search for a home. The properties are beautiful and the service is AMAZING! Moving is enough work in itself, let them take care of all of it for you!
I highly recommend Cityscape Property Management LLC!! My experience with this company has been very good. Lisa Williamson is one "can-do" lady! She is professional, personable, and addresses every issue with intelligence and alacrity!! She stays in touch, keeping the renter in the loop for entire process and making sure issues are handled in a satisfactory and timely manner. At no time have I ever felt like just a number with Lisa and this company. Do yourself a favor and seek out Cityscape, Lisa and Nancy for your rental needs, you'll be glad you did!! I sure am!
Lisa was down to business, to the point, but ultimately working with her was a very rewarding experience. When I approached her to find new tenants for my downtown condo, she made sure she had a firm understanding of our space, the market, and was able to quickly identify perfect tenants who made the place their own! Having worked with bigger name property management companies in RVA before, I can say that the biggest difference was the communication. Lisa communicates, listens, and makes sure to keep the owners in the loop with each step. That is an uncommon and highly desirable trait. I would recommend Lisa and Cityscape to any owner or prospect tenant in Richmond, she did a terrific job.
Moved down from Wisonconsin and needed to find a place to live...quickly! They showed us a home we loved and within 24 hours we were able to move in! Lived at the house for 2 years and loved it! Lisa and her team are professional, courteous, and do an outstanding job for their tenants. We unfortunately had to move due to work. Would rent with them again in a HEARTBEAT!
If I could give zero stars, I would. This is the most incompetent management company I have ever encountered. From the beginning they were highly unprofessional one day they told us we did not qualify, I asked why because my husband and I both have good credit and have been at our jobs for years. Then the next day they called back and said they made a mistake and offered us the house. I rented for three years took good care of the property, was never late on my rent EVER!!! Then we get a letter stating the landlord is selling and we need to vacate within 30 days. Of course that was not going to happen as we were protected by our lease. They tried to play us for fools. Then that s when things got ugly they starting harassing us by sending multiple contractors to the house every day and making it hard for us to enjoy our living space. We asked to be let out of our lease to avoid confusion and still continued to pay our rent on time but they ignored our requests. During our move out we followed all policies and procedures and left the lights on, lawn cut, house cleaned. We had carpets professionally cleaned and returned the place in the condition it was given to us minus normal wear and tear for having lived there for three years. Now we are going to court as they are trying to charge us $2900 in damages. I would stay clear of Lisa Williamson and her bandits. They do not care about good tenants, they treat you no different from those who tear up the place because it s not their house. We were blessed to buy a home and never have to rent again. You have a choice, save yourself the headache...DO NOT RENT FROM CITYSCAPE!!!!!
I am correcting my review for Cityscape Realty. They were eager to assist in any way because of our application being denied initially and the owner not budging due to our situation. Lisa and Laurie worked with us to where we are definitely satisfied. Thank you very much! That was very much appreciated.
Top Notch! We moved to the Richmond area in 2018 for a year. While searching for an apartment we came across Cityscape Realty. What wonderful people. They were on top of everything. Being from out of town and new to the region we really new nothing about Richmond. They gave us the run down on the apartment, area, local hang outs and great places to visit and things to do. Kind, Honest, Wonderful Southerners - we should all be so lucky...If you need a realtor in Richmond - look them up! They wont disappoint!
Renting from Cityscape Property Management has been a wonderful experience. The online tenant portal makes paying the rent or requesting maintenance super easy. The maintenance requests we had were all attended to promptly and we were kept up to date via email so we never had to wonder who would show up to attend to the problem or when they will be there.
Stay away! Lisa is a difficult and unpleasant person to deal with. Unreliable, forgetful and loud, to name a few attributes. Most severely, she lies to get her way, and is taking advantageous of her customers, both renters and landlords/ladies, at every step. On the positive side, her staff is nice, but the high turnover shows what her employees think of her after some time.
We've been using Cityscape for nearly 2 years to manage a property while we reside out of state. As most people would agree, having a rental property in another state is not all rainbows and sprinkles, but their professionalism, diligence, and promptness in handling issues is greatly noticed and appreciated and eases the pain of the circumstance. I trust them to have our best interest in the forefront and recommend them to others in need of property management. Lisa & Shannon get things done and I'm grateful to have them in our corner!
Lisa and her team helped us sell one of our rental properties in Richmond. We live out of state and while that can be difficult, they made it go smoothly and efficiently. I would highly recommend Lisa for selling property or property management.
THIS MANAGEMENT COMPANY IS TOTALLY AWESOME! THEY HANDLED OUR RENTAL FOR OVER 10 YEARS, WITH NO PROBLEMS! THEN THEY HELPED US REMODEL THE PROPERTY TO MAXIMIZE OUR PROFITS, AND SOLD AND CLOSED IT, WITHIN 2 MONTHS. WE ACTUALLY CLEARED MUCH MORE THAN WE HAD EXPECTED! THIS WAS A GREAT JOB, BY CITYSCAPE ! THANKS SO MUCH FOR A HELPING US DURING THE LAST 10 YEARS! SINCERELY, REV. ALFRED N. DEPACE
Me and my family have been dealing with the family of Cityscape Realty for over 13 years, they were so helpful in managing our property for all those years, and finally taking care of the sale of our house. It has been a great experience dealing with such nice and professional people.Thanks to Lisa, Shannon, Lauri , Nancy and the rest of the staff. Best regards from the Hattars.
Lisa and her team are top notch. They are wonderful finding tenants, showing the property and responding whenever repairs need to be made. I highly recommend Lisa and her team for other property owners. They are very responsive to tenants and to property owners. Lisa is also great at finding potential homes to buy in the greater Richmond area.
I have been partnering with this group since January and they have been great. They have been attentive to all of the needs of my properties. Laurie, the administrative manager, has treated my properties like they were her own. I highly recommend Cityscape.
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