City of Chicago Review

I had a pleasant experience with the City of Chicago. The staff was friendly and knowledgeable. I would definitely use their services again.

The customer service was wonderful. The employees were helpful, patient, and provided me with all the necessary information. I would definitely recommend their services!

I would like to express my gratitude to the City of Chicago as a satisfied customer. The services offered were of great quality and the staff was attentive to my needs. Thank you!

I am satisfied with the service provided by the City of Chicago. The staff was friendly and helpful, and my issue was resolved in a timely manner.

The City of Chicago provided excellent service. The staff was knowledgeable, and I received prompt assistance. I highly recommend them for their professionalism.

I want to express my appreciation to the City of Chicago for the excellent service provided. The staff was knowledgeable, efficient, and proactive in resolving my issue. Thank you!

I had an average experience with the City of Chicago. The customer service was okay, but the process took longer than expected. Overall, it was just alright.

😊 I want to thank the City of Chicago for their outstanding service. The staff was helpful and efficient, and they went above and beyond to meet my needs. Highly satisfied! 😊

👍 The City of Chicago provided excellent service. I was impressed with the efficiency and professionalism of the staff. Highly recommended! 👍

I had an average experience with the City of Chicago. The customer service was satisfactory, but there were delays in the process. Overall, it was an okay experience.

The services provided by this organization were great. The staff was helpful and attentive throughout the entire process. I'm satisfied with my experience.

My experience with the City of Chicago was satisfactory. The service was provided in a timely manner and the staff was friendly and professional.

Better than flint water. Get your tail right on down to that there building and pay them people for their hard work !

They NEVER answer the phone! Therefore service is absolutely horrible!!!

Horrible! I bought a house and tried to set up my water utility account after purchase. The Chicago water utility dragged their feet for MONTHS, wouldn't answer the phone when I called multiple times a day, NO way to reach them, UNTIL I find out I have a bill of several hundred dollars that is "past due" AND a late charge. I called to complain. The number listed on my late bill was DIFFERENT than the phone number listed online, otherwise I never would have got anyone! AND the only reason I got the late bill was my realtor and real estate attorney digging around to get one for me! Otherwise I never would have known!!!! When I talked to them, I explained that I had recently bought this house, a late charge wasn't fair especially considering it was their fault I couldn't pay the stupid bill. They said, OK, don't pay the late fee, we will waive it for you. In March, I started getting e-mails that said "new notice in your account". I logged in, clicked around, no notice could be found. I then called them and said hey, what's the notice? Why am I getting "notices"? They said, no idea! Just ignore that! There isn't any notice. TODAY, I log in, after receiving another "notice", and this time...ALL the notices finally show up. They didn't mail these to me, they posted them online, and their website wouldn't show me ANY notices until TODAY. For MONTHS, they've been sending me warnings about being referred to collections and shutting off my water and dispatching police to my home!!!! OVER A $34 LATE FEE THEY DELIBERATELY TOLD ME NOT TO PAY!!!!! I tried to call them and of course no answer, no voicemail, their phone just HANGS UP! OR it re-directs you to 311, which keeps you waiting on hold for 20 minutes, then the woman was RUDE and simply HUNG UP ON ME!!!! UNBELIEVABLE!!!!!