This is real or is it a scam? This guys don't seem legitimate. The payment options are near impossible. There is no one to talk to and the webpage looks so poor that makes the reputation of this business bad.
Just had to file a complaint about this company for many reasons. Customer service being the top issue followed by unexplained extra charges and fees. I call and call, no one answers. I call again, I get to a voicemail box that is too full to leave more messages or I get to a voicemail box that isn t full, I then am able to leave a message but never get a response. This has been on going for months and is very concerning.
Was financed by CIG, never have had a problem. Customer service is not bad at all. When I got into a car crash last year, they were on top of it and made me trust them with the process. They made sure I was satisfied with the outcome of my car body work. Overall, CIG is not bad at all.
I give them 10 stars for helping me when I had no where to turn
I have a problem with companies that choose not to speak with their customers. This company doesnt make it easy to reach a human being. You call in and reach an automated system with generic questions and generic responses.
I have been making payments for about 7 mos to our vehicle loan. Since we started making payment every month I've overpaid so I could pay off vehicle sooner. I just found out I have to call after every overpayment made online and make every effort to get someone live. Then ask the live person if they would apply additional money to principal. Otherwise the money I've overpaid only applies to next payment. Just feel its another way companies take advantage of comsumers. Hard working people over paying loan payments instead of getting ahead they have no benefit. CIG sits with our money on hand probably giving them higher interest payouts. Its that an honorable business you should and want to continue doing business with.... Ahhh....NO!
I had been with CIG Financial for 3 years always paid my note and paid the car note off just paying on the Financial. I moved to another State during the pandemic we faced so they have repo to come get my car on just 1 note behind and they where talking to me like I was nothing and didn't care about anything I was going through as a single mom. So to get my car back they want me to pay the full remainder of the money balance on the car . I have contacted Better Business Burial hope they can get through these types of business and people that need to be fired
I m new with them and my first impression is positive when I receive a call to confirm my approval she answered all my question I fell good about my decision and now I started paying ahead a time very professional and as promised my credit is better for it!
The worst Financial organization I dealt with in my life. Whenever I try to reach out to customer support, they never reply. Try to avoid their services at any cost because they will make your life miserable.
So I'm in very impressed there are so many things that I can compliment them on. For starters you don't wait forever for someone to answer the phone, which is very impressive. They are very understanding, and will try to help you anyway possible. Let me explain my situation and how much they have been willing to help. I traded my car in on April 6th with ABC Auto in Tampa, Florida. Today is May 14th. ABC Auto trader has told me many times that they have sent the payment for the payoff. But CIG financial has not received payment. They have been very patient and understanding with me and when I asked today if they could please contact ABC Auto trader they were willing to do so that way they will have the documentation as well if I have to go to court later. No I don't know about all of you but for me that's pretty impressive I don't think I could ever get Capital One auto or any other auto finance company to take their time out of their busy schedule to contact another entity in order to find out what's going on to help me.
EXCELLENT SERVICE FINANCED MY CAR WITH THEM A FEW YEARS BACK.I paid them as agreed never any issues with them.
Reading the reviews made me just think maybe if you just paid them on time they wouldn't give you such a hard time. We all have our situations, We all tend to forget we put ourselves in position to have to deal with a secondary lending institution. People need to own up and say i will never put myself in situations like this. Just don't burn the so called Good Lenders etc...
then you don't have to worry about dealing with them..
Good Luck
cigfinancial.com
