Neana Correa

Review of Cig financial

I have a problem with companies that choose not to...

I have a problem with companies that choose not to speak with their customers. This company doesnt make it easy to reach a human being. You call in and reach an automated system with generic questions and generic responses.
I have been making payments for about 7 mos to our vehicle loan. Since we started making payment every month I've overpaid so I could pay off vehicle sooner. I just found out I have to call after every overpayment made online and make every effort to get someone live. Then ask the live person if they would apply additional money to principal. Otherwise the money I've overpaid only applies to next payment. Just feel its another way companies take advantage of comsumers. Hard working people over paying loan payments instead of getting ahead they have no benefit. CIG sits with our money on hand probably giving them higher interest payouts. Its that an honorable business you should and want to continue doing business with.... Ahhh....NO!