Chicken Express Reviews

The place was unorganized the food was slow they had nothing pre-cooked for the evening Rush there were people waiting in the Drive-Thru and inside the manager even came out and asked if we would like to change our order to something else that would take less time to cook all we wanted was chicken strips should be the most popular item since it is number one and number two on their menu. We also went back 3 days later to give them a second try the chicken strips We're so salty that we couldn't eat them this is obviously not one of the best locations

Delicious, hot and fresh, best rolls and ice tea especially sweet, but not worth $45 family meal thru delivery

Our usual. Good when grandkids over. Everyone love chicken strips.

Delicious fresh food and very friendly customer service!! Definitely recommend!!

Love eating here on Monday's for lunch. Have been going here for 3+ years

Hit or miss on occasion, but tonight was very good!

We always go there because my wife loves their sweet tea and my grandchildren love the chicken tenders and okra. They just remodeled the place recently it's nice and clean with friendly service

Could use a little more chicken and a little less batter

Bad customer service and the breast seems to be tough so many times

Always fresh food, awsum menu, best sweet tea in Texas! Easy access on HWY377 south of Loop 820 in Benbrook.

A little pricey for fast food but always a favorite. They have the best sweet tea in town

They must not know the difference between a biscuit and a roll. I asked for a biscuit and got a roll. The okra was too salty. At least the chicken was warm when I got home.

Snack packs are a great bang for the buck food is always fresh and hot. The morning staff is super nice and friendly. Some of the afternoon employees tend to have an attitude sometimes.

Ordered two if the four piece meals and the boxes were stuffed full of goodness.
Will skip the fried pickles next time.

The place to go for chicken strips and livers. Nice staff

The manger on duty tonight (Dyhasa?) was excellent with my last minute large order. The whole crew got the order out faster than I expected.

Even though their chicken is good. You must try their fish. It's really good.

Hot and fresh food in a timely manner with friendly staff. I definitely recommend

Nice new look. Very inefficient kitchen process made service slow.n

No place better to get the best tasting sweet tea! Plus I love their chicken and gravy.

In the short time we have lived in the Benbrook area, the Chicken Express location here has ruined our customer experience, as well as been extremely sub par, versus other much superior locations. Today was no different. I called in my order and asked for both flavors of Serendity spice and Texas Pete packets to be added to my order. None of these condiments were in my order and napkins were absent as well. The drive through attendant was improperly wearing his mask with his nose not covered and two other associates inside weren't wearing masks at all! The chicken was overcooked and oily, the ocra was undercooked and the mashed potatoes were dry. Hard not to believe that our order was composed of left overs from the night before. NEVER AGAIN... I'll drive out of my way to eat elsewhere!! Chicken Express doesn't get another cent from my bank account. I'll be calling corporate, in order to issue a formal complaint as well!!

Chicken is always hot, place is always clean, best CE around!

Great experience, service is fenomenal. We originally ask for 20 chicken strips the only issue was that it came with 1 side order and my daughters wanted two, so the cashier suggested the managers special Wich it is 15 with 2 side ( for 3 people is more than enough). He care more to service than to upsell.

Good for fast food chicken. Prices good. Good side order selection

There mashed potatoes did not taste normal tasted like sweetned alcohol!

Extremely rude staff who do not wear their face masks properly. When I pointed out that a staff member wasn t wearing his mask properly he said, oh I m well aware. Disgusting place!

Horrible service. Person taking order can't hear you. I had to repeat order 3x's. Then I ordered sweet tea and got unsweet tea. It clearly says on my receipt SWEET tea. I went on my lunch shop I didn't have time to go back. Why give an option if its ignored.

No surprises, you know what's behind the bar, and it's reasonably priced.

My son & I love the Chicken tenders at Chicken Express! However, I don't like that they give the same amount of gravy for 7 tenders as the do for 4 tenders.... they make you pay for more gravy although you already paid for more chicken....the amount of gravy ought to be increased with the increase of chicken!!

I came through the drive through april,23,2020 @ 12:15 pm the man thru drive through had a great attitude and and awesome customer service

Large portions, always taste great. Great prices. Place is always clean. Employees are courteous.

Always good. Consistent flavor and good choices for the sides. Sadly the yeast rolls were mediocre and dry this time. The turn over rate here is massive. Not sure what is going on with that.

Wow, I got to eat inside. How wonderful. Food was good

Took 26 min for a 3 piece catfish dinner but it was decent. Would have gone elsewhere though had i known. Drive through said 8-10 min. Over 3 times as long really is far from fast food.

Just ordered a gallon of tea and some rolls wow 7.00

Love their chicken. I usually get the #4 combo with 2 breasts. The pieces are so big that I eat one breast and save the other breast for another meal!

I can't believe this place is still in business. How does a chicken restaurant never have any chicken?!?! I just honestly don't understand! This hasn't happened just once or twice its happened several times! The staff is rude and could care less! Horrible place! The owner needs to take a hard look at the reviews and realize they need a big change. I honestly can't believe it's lasted this long. I Do not go there anymore! I DO NOT recommend this place! Unless you want bottom of the barrel left overs. Because that's all they ever have. Not a way to run a business. Its a shame, I used to love chicken express!

The best ever!!! Food is awesome, Staff is even better..I appreciated Elaine's professionalism and great ability to multi-task

Most amazing management! Never had a problem with any of them or their team of managers. Tyler is very professional and extremely nice. I recommend this Chicken Express over any other and will drive here to eat before another chicken express for sure!!!

Chicken was dry and not hot and fresh. Service was friendly.

I really like Chicken Express, however, today s visit was disappointing. The chicken was over overcooked and the fries were undercooked. I threw both in the trash.

Amazing sweet tea and fried chicken, chicken tenders (my favorite) and lots of delicious sides to complete your meal.

Fast service good food and they always get my order right

the chicken has not been very high quality for a long time. it is stringy and not as flavorful.
the french fries are always disgusting and limp.

c'mon chicken e... you're losing local customers... is that okay with you?