Champneys Health Resorts Review

Very poor service, charged my partner the full amount for a treatment she had after she cancelled it the day before. They said they would charge her 50 percent of the amount which they never stated before we had booked any treatments ( we had 5 whilst staying there) , and was still billed for the whole price. We were fobbed off by the reception , and given an email address which we have had no response whatsoever. The room was in a bad state as well, with the bath panels damaged and mouldy. We also waited along time to be served in the dining room, often never having the order we asked for. I m not one to complain but I felt very let down by the whole experience, and was expecting a really good service. Since the trip, I ve researched abit more about it, and can see trust pilot have champneys at 80% 1 star reviews, so please bear in mind before booking.

Fabulous place. Excellent staff, idillac location, great food & very clean. Will be returning!

Visited to attend Aston Hearing. Very professional and clean. Arrived early so had a lovely walk to the cafe

Great spa place! Clean, Professional, Well organised !

I absolutely loved the spa day I had for a birthday treat. Would love to go again.

Overall satisfaction. Mily personal. The furnishings already have a patina of use, not al repellent, to the style of the building belong.

Classy. Just don't forget anything in your room....the rooms are a mile away from the spa and restaurant

Looks beautiful. But I will never eat ther. Kitchen is disgusting and very dirty.

A great visit to the best spa I've been!!
Great location and a beautiful setting.

The best massage I've had with staff who really know what they are doing too.

Well worth a visit for a getaway with a partner or friend, or even alone!

Plenty of nice jacuzzi style parts, steam and sauna room, a few nice relaxation rooms and more. Yes the spa facilities arent the most varied (compared to places like Woburn or Fairlawns) but it's still really nice, clean and the food is great!!

I have been there last weekend with my partner, the spa and treatment were nice. Food was really poor, dinner, breakfast and lunch, I left the restaurant still hungry, I hope they improve it.

Fabulous resort with really health but well presented food. Lovely room and great classes. Set in beautiful grounds.

Treatments, staff, food & accommodation all excellent!

Beautiful but overpriced for what it is. Not the best Champneys.

Really top of the range health retreat can't order unhealthy stuff even if you wanted to.

Grate massage areas and placed to just chill and relax.

But be warned there is no reception and no WiFi on purpose! They don't want people on phones.

Issues with hotel rooms in the main house. They're in need of serious care.

Very relaxing day amazing food and the treatments were very good felt comfortable throughout.

Had the best day here, nice & chilled out surrounding, massage was lovely spa, jacuzzi,sauna very clean, staff were always happy to help, restaurant was very nice with different selections of healthy choices
for lunch/ Maybe too many smiles at dinner,

Very poor customer support. More than 10min waiting to book by phone while paying per minute.
Website is very unclear on booking.

A little let down by the service of the bookings/ reservations team but really enjoyed everything else

Had a lovely relaxing weekend here. Expensive rooms but very much worth going if you have a deal or voucher.

Really elegant relaxing place. We were there for a while day and I don't know where the time flew!

A marvellous break, with excellent facilities and delicious food. Highly recommended.

Fantastic place to relax and spend a day with my wife

Had a wonderful and relaxing spa day. The staff were helpful and attentive, a I recommend it to everyone

Beautiful place but too many people for the day spa.

Frequent visitor to this spa. Use my vitality discount and can t go wrong. I have only stayed in the ground floor rooms and in the main building and it s never disappointed.
Food is healthy but nutritious and the spa has everything you need.
Recommend using the quiet room with the water beds. Ultimate relaxation and no mobile phone reception!

Champneys went through a tricky phase a couple of years ago and I stopped going. They have now found their way again by vastly improving the surroundings and ambience. The only thing that is still disappointing is the lack of food choice for those with dairy intolerances, which is surprising for a health spa.

Very good. Overall very well rounded experience. Location is rural so great if you want to get away from the city. Food was good. Pain points were the trail, toilet flush and room lighting. Service was excellent.

Lovely place to have a lazy day ! Had a meal in the restaurant,with plenty of choice of dishes!

Relaxing break with the most delicious healthy food.Facilities are great,bit tired in places.Staff helpful and friendly.Classes fun and professional

Bit dated but staff are always amazing so 5 stars for service

I always love going to Champneys at Tring. But was despoint this time with the bed and we were not told about the works that were going on.

Just for the evening this time. We used the gym, the spa had very nice face massage and feet massage, finished it with tasty dinner. We loved it.

Beautifully set in peaceful grounds located in an an AOAB. Champneys Tring is regarded as the best Champneys but in my opinion it just falls short of Champneys Forest Mere, due to Forest Meres larger size and more modern facilities.
Champneys Tring is a perfect escape, plenty of activities, world class treatments and the meals are fantastic. Breakfast and lunch are buffet style with a large selection of healthy food on offer. Evening meals are set menu with a choice of options. The room we stayed in was a garden view, I would recommend this as it is beautiful overlooking the gardens. Room was light and modern, comfortable bed and nice clean bathroom. We did find Champneys Tring at first hard to navigate, the pool and relaxation rooms are not easy to find due to signage but once discovered they are worth the effort.

Over rated. High pressure sales event. Lots of people wandering round in dressing gowns. Facilities looked good but over crowded.

September 2019 - I like Tring because of the beautiful flowers and good food. However, it's "tired" and I can't persuade my husband to join me for a "bring a friend for free 5 nights" because its "tired". The gym, compared to Virgin and David Lloyd is seriously 1990's. The jacuzzi etc is a bit murky at times.
Evening coffee is no longer (self service) served in the library, but in the cafe area, which then ruins the whole evening dining experience.
The "chill out" area (indoor, with the water beds) was unattended by staff and was messy looking (towels empty cups and scruffed up bedding, left by other guests but should have been tidied by staff) and we had to lay towels over the cracked (seriously unappealing) plastic covering. That was quite a disappointment - since I had excitedly told my friend (that I had travelled with) how relaxing the "chill out room" was.
Update jan 2020. I thought I'd give champneys Tring one more go. I booked a suite in the hope that the experience would be better.
Nothing has improved - it's got even worse and I really won't be back.

In Champney's workers, didn't wash dirty robes, they just dry it and serve the guests. Sheets are stinky and dirty, they don't even know what is going on in the rooms... I' completely disappointed...

Completely relaxing stay, staff, food, room, treatments, facilities all faultless.
Can't wait to go back
Thank you Champneys

Staff were not helpful and welcoming. For the price and brand didn't feel we got the experience we paid for.

On arrival, the desk staff didn't even smile. requested for gown size and he gave that wrong so had to go back to get the right size. We were advised that if they become damp and wanted a change they can do that but during the day when we went to do that, they said nothing was available.

Welcoming breakfast was okay but not a lot of choice. Milk and water in thermos was cold. Only one yougut type. Juice was warm.

Changing rooms not impressive. No champneys products in baths.no wow factor at all.

Building and interior shows signs of wear and tear not quality. Carpet and wall paper in the music room and enterance carpet with the champagne logo. Shower in relaxation room had mould on the grout and the shampoo holder was broken.

Relaxation rooms had same magazines no variety and once the beds were slept in they were not refreshed i.e. sheets pillows and blackets were left messy and wet so not appealing to sleep in.

Lunch was good.Fish pie excellent but no juice or tea coffee served with it unless you want to pay extra.

I had requested for a female masseuse but got a male and fo the pedicure they use tissues to separate toes not dividers which actually is not a pampering feeling and the process is not worth the value we paid.

The worst part of the day was when checking out sorting the bill the lady at the front desk Kaisa i think was her name wanted to charge us without asking or explaining gbp5 for a charity and gbp1 for gratitude. When further explanation requested she went through very fast and didn't apologise for adding without asking. She then didn't even help us with our requests for the vat bill saying call the number of reservation and get it from there, thing to note is she didn't give us the number and asked us to go as she had other people waiting.

I would definitely never go back. Customer service was awful and what you pay for isn't what you get.kind of put off the brand too.

Amazing place and comfy beds but staff not brilliant

Had a day pass for a Sunday - lovely grounds, excellent lunch buffet (lots of choice, good quality food that caters for GF, Vegan etc.), generally good service but they were understaffed so quite a lot of waiting around. Avoid weekends if possible, wasn't able to use certain spa areas as too busy etc. Plus a huge queue for lunch.

Went for a spa day. Lovely venue but spa reception staff were very unfriendly and unhelpful. Disappointing.

Fab place to chill out or workout in the excellent gym. Also state of the art Stages spin studio. Excellent staff & food.
Who could want more

I have been visiting Champneys for 15 years. I love the atmosphere, the location (Tring) and the food.

I love the experience. The staffs were smiling ,warm n very welcoming. The group allows for privace if you so desire or with comoany. Enough quite room or outside experience according to your need.
The food was good as well.
A very good and enjoyable day for me

Very good relaxing place with all the good facilities.

Not what it was. I used to be a member.. Now its all about the "Brand"...womens pampering ,potions, music for mermaids, raw salads etc. If you want to actually work out you had best stick to a local gym where the weights selection is better and the men's showers probably work too.

Great time but they are having building work and we were unaware of this when we booked.

Nice place for relaxing and recharging yourself from busy life and work. Stayed at a superior room which was a garden view with direct door access to the green land!
Check in at 2.00pm, check out at 11am. 1 Nights Accommodation. Unlimited use of resort facilities. Up to 20 different classes per day, Nutritious Dinner, Breakfast & Lunch.
After checking out at 11am, guests are all allowed to use all facilities until 4.00pm.
Highly recommend you to bring someone you care about to enjoy a lovely day there!

Avoid avoid avoid.
Dreadfully run business. Ignore complaints. Try to charge you for treatments twice. Horrendous customer service. absolute cheek. Dreadful

The waiter Bela was really friendly in the evening. Thoroughly enjoyed my birthday trip to Champneys would definately go again

It took 8 years to be persuaded to return and despite the treatments being "OK", the place is so disorganised and unhelpful, it doesn't deliver on providing a pleasant experience.

Absolutely horrendous! Champney is keeping our money hostage!!! My husband wanted to celebrate our 15th wedding anniversary and booked a night at Champney Tring and treatments. Now with Covid we had our bookings cancelled by Champney. They absolutely refuse (even in this unprecedented time) to give us our money back. It s against their terms and conditions we ve been reminded. Now I m begrudgingly going to have to go and use up the voucher they ve given us instead of our money back for our wedding anniversary. I will never use Champney again nor will I recommend it, because even in a crisis they are all about themselves and not about their customer. So looking forward to time with them....NOT!!!!

Went for a day spa this week and must say the whole place is looking really tired and a bit grimmey. The outside jacuzzi door was broken; the outdoor jacuzzi was broken; the steam room was dirty; the relaxation room with fire- the fire wasn't on; the water beds looked tired and there were cracks in the leather which made it look uncared for; the showers in the ladies day change room were absolutely disgusting full of others hair on the floor and just filthy. The lunch was a very poor selection of tasteless food. The staff at the spa are lovely though.

Wanted to say thank you to everyone at champneys Tring what an amazing time we all had for my friends birthday. Fun, yet chilled out friendly atmosphere. And the place itself was so beautiful. Definitely 10 out of 10 would be recommending to all.

Had a fabulous day at the spa. All Covid prevention procedures in place, felt very safe. Lunch was lovely and the added bonus of great weather. Will definitely be back!

Feels like it went bankrupt and a group of low end investors took the place over and further ruined it. 1990s venue with 1930s management

Food was relatively good value and quality, with a healthy bent. The rooms were rather early 90s in stlye and were frayed around the edges (eg. bath side as made of wood which was splintered and beginning to decay). Exposed surfaces only had been cleaned with large build ups of dust on top of the bed board, under the tables etc. Room service took 8 hours to deliver two bottles of water (required because the tap water had been aggressively treated with a water softener which had a distinct taste). We returned to the room after 6 hours after we had put a "please tidy the room" sign out..and nothing had been touched.
The reception was always understaffed, resulting in standing around for 30 minutes near checkout time.
The staff were kind and gracious (whilst under-resourced) and the facilities were good but not brilliant, especially when compared to a high end spa location such as Penny Hill.

Nice and beautiful surrounding because of the green leaf,and good atmosphere."

Absolutely amazing, they have some of the best ever spa facilities in the country, delicious and healthy food, and many activities,there is something for everyone there

Nice hotel... Standard rooms are nothing special, spa is nice, food is excellent.

Great retreat. Good staff. Relaxing spa. Great food. Highly recommend

Great place to eat and a great place to workout. Very smart gym and swimming pool.

One of my favourite spas, the massages are great, as was the food, especially the banana cake. The thalassotherapy pool was soothing, the steam room and hot tub can be really busy.... The nail bar was nice, lovely staff and the gym is small but rarely busy and a beautiful garden.

great experience, but you can never get through and are on hold for ages at 7p per minute?????

Could be 5* if only they paid attention to the smalldetails.

We booked a suite at Champneys Tring for the long weekend. The venue was amazing and serene (barring the day spa crowd).

We opted for Tring (vs other Champneys venues) for the unlimited Thalassotherapy and the number of available activities included in our visit.

Staff are attentive and friendly. Food selection was more than satisfactory and tasted amazing. Something suitable for all diet types.

Introduction to the venue was hit or miss, depending on the person showing you around at check-in. We didnt realise there are additional features available to us, until the last day.

One other downside was the fixtures and fittings.in suite and around the vuene. The little things like limescale or salt build up in the thalasso pool, safety box not having enough batteries and held by electrical tape.

They have talks and other activities available that are listed on some schedules/ pamphlets but not consistent on all documentation. So you have to piece together the full schedule.

Beautiful grounds and building, facilities are good, rooms are basic and a little dated , amazing spa areas, restaurant is to a high standard. Optional extras for everything, I purchased the steak and it was really poor quality. I think they should include a cooked breakfast option and a few more desserts, not everyone wants low calorie options, as it's a treat for most guests .

We won this overnight stay in a competition. Thought it would be a nice place to stay for our 30th wedding anniversary. Check in wasn't as smooth as it should have been. No robes available for about an hour. Our room was clean but tired, no air conditioning. Thermal pool was closed for maintenance. The food was very healthy as you would expect an the waiting staff were very helpful. Wine was available with our meal. We had some treatments which were relaxing and in a lovely calming room. Checking out had more problems, the computer didn't have the full vouchers .once this was pointed out it was rectified. Overall we had a very pleasant stay

Spa facilities brilliant!
Had a deep tissue massage by someone called iona- she was PHENOMENAL!!

Rooms are a good size but very adverage the whole place needs redesigning, pretty old, cracked walls, very very basic bathroom (travel lodge has better bathrooms).

Food.. well.. is very very healthy. Breakfast is okay, lots of options although mostly cold options- unless you want to pay extra. Lunch is better, more options and most of them warm and even a few carbs (yay!!!) . Dinner is such a let down. All in the name of being posh portions are miniscule, not much to pick from, hated it so much I had to order Chinese after.

There were lots of people from different adult age group there. Every one was friendly enough. Costumer service was pretty good too, nice welcome ect ect
The grounds were beautiful as well and lots of classes.
. Overall we went there with the 75% discount you get with vitality so I would still go there again because it was dead cheap but would I pay full price for it- absolutely not!

Will be coming back after being a guest of a conference

We came here for a belated wedding anniversary staying for a 2 night spa break.
The whole booking process was disappointing. It took longer than 30mins to book then I had to call back to discuss treatments and waited another 30mins.

When we got here we could clearly see that that there was not enough staff. Numerous times reception was left unmanned. Calling room service or any of the numbers or services was pretty much a waste of time.

Although breakfast and lunch was nice, dinner we feel was a bit over rated and not very nice.
The facilities were good and lots of classes and hidden spaces to relax, but for the price paid I don't think it was worth it.
Room was basic despite being a superior double..

I'm not sure we will be recommending.

Fantastic place to go to unwind and relax, mind there isn t a bar as it s all about being healthy, you can have a drink at lunch though.

waited for so long on the phone for them to answer I gave up ...

An exhilarating experience, nice fresh food, very nice rooms. The environment is gorgeous, I would go back again.

Lovely surroundings, great facilities. Food could be better (it used to be), but overall very nice and relaxing. Good choice of classes- da vinci body workout recommended.

Beautiful resort and perfect for relaxing. The rooms are not the most modern but are comfortable and homely. All round relaxing atmosphere which is perfect for some r&r. Treatments are a must.

Friendly staff, excellent service, food was excellent, very relaxing, beautiful surroundings and well worth the money

So far today have been analysied, had plenty of water to drink! 2 juices down, now walking around the grounds!