rizwah sheikh

Review of Champneys Health Resorts

Staff were not helpful and welcoming. For the pric...

Staff were not helpful and welcoming. For the price and brand didn't feel we got the experience we paid for.

On arrival, the desk staff didn't even smile. requested for gown size and he gave that wrong so had to go back to get the right size. We were advised that if they become damp and wanted a change they can do that but during the day when we went to do that, they said nothing was available.

Welcoming breakfast was okay but not a lot of choice. Milk and water in thermos was cold. Only one yougut type. Juice was warm.

Changing rooms not impressive. No champneys products in baths.no wow factor at all.

Building and interior shows signs of wear and tear not quality. Carpet and wall paper in the music room and enterance carpet with the champagne logo. Shower in relaxation room had mould on the grout and the shampoo holder was broken.

Relaxation rooms had same magazines no variety and once the beds were slept in they were not refreshed i.e. sheets pillows and blackets were left messy and wet so not appealing to sleep in.

Lunch was good.Fish pie excellent but no juice or tea coffee served with it unless you want to pay extra.

I had requested for a female masseuse but got a male and fo the pedicure they use tissues to separate toes not dividers which actually is not a pampering feeling and the process is not worth the value we paid.

The worst part of the day was when checking out sorting the bill the lady at the front desk Kaisa i think was her name wanted to charge us without asking or explaining gbp5 for a charity and gbp1 for gratitude. When further explanation requested she went through very fast and didn't apologise for adding without asking. She then didn't even help us with our requests for the vat bill saying call the number of reservation and get it from there, thing to note is she didn't give us the number and asked us to go as she had other people waiting.

I would definitely never go back. Customer service was awful and what you pay for isn't what you get.kind of put off the brand too.