From the perspective of a former Board member of our community association, I found Jeff at CEPCO (as well as the entire team that we worked with) to be efficient, responsive and helpful. CEPCO has delivered on every single thing we asked them to do for our Board and our community!
I will never live in another neighborhood managed by CEPCO. Rude, inconsistent, and horrible people to work with. If I could give negative stars, I would.
Disturbingly incompetent. I'm hoping the resignation of our former HOA president resides faith in a new company.
Not pleased with the way this company is run whatsoever. I own other properties and this is by FAR the least efficient HOA I deal with. It is difficult to get a response from anyone, and when I do get responses they are short and rude.
I reached out regarding the large number of solicitors showing up in our area, asking for a sign to be put up saying No Solicitation, but they said there was already a sign (there isn t). I said if they wouldn t do that I would put one on my house, and they responded with No signs allowed . Basically they won t enforce the rules but also I m not allowed to try and enforce them either in the face of inaction.
Most troubling though is the fact that our fences have yet to be fixed from Florence - we were told they would be fixed in December, then after hearing absolutely no updates regarding the fixes I reached out again in February. I was then told it would be JULY before the fixes were made. That is TEN MONTHS without a fence - other HOAs in Ogden did repairs months ago. Of course I have continued to pay dues, which they have no trouble collecting. They also raised HOA prices this year, presumably because of Florence but...no fixes have been made yet!
HOAs are supposed to RAISE QUALITY OF LIFE and MAINTAIN PROPERTY VALUES for residents, and CEPCO fails at both of these things, just see the examples above for proof. They are taking advantage of the fact that it takes an 80% vote of PRESENT residents at a meeting to overthrow them (non present residents count as a vote for CEPCO) so they can treat us however they please because of these absurd rules. It s not OK and we are not happy.
Victoria is very knowledgeable, professional and easy to work with.
The people at the desk Rude! When you email them about something they say i will take care of it never happened. They need to walk the property more and take a look around . Need to leave news letter for the community tell them whats going on or whats happening. It should matter if you own or rent you should have a right to know whats going on.
Kris was extremely helpful in resolving our account inquiry. We really appreciated how prompt she was in addressing our concerns and her level of professionalism was outstanding. Kris is a huge asset to Cepco, thank you!
Our experience with the Leland office has been positive. Any landscape maintenance request has been quickly addressed. When we first moved to Waterford, the CEPCO associate was very helpful in providing us all information about the HOAs. Thank you.
Fantastic customer service. One of the best HOA Management Companies I have ever dealt with. Cindy and Janet Rock!
They don't care one bit about the properties they manage.
I had several issues today 1/17/2020 with condo in Breezewood area. Contacted property manager Christy Cumber and all issues were discussed
and looked at. I was given sufficient information as to who would be the best person/company for the job. Maid a phone call and will have repair person in several days that knows about the issues at hand. Couldn't ask for better than that. Thank you for your help today. L. Wood
I always receive quick responses. Linda Burti has always been very helpful and thorough with my proof of insurance. Makes my life much less stressful.
Horrible company and rude people. I really dont think they care about anything other then the money they make of the communities the so call manage
The worst HOA ever, dues way too high EXTREMELY unresponsive. After Florence all buildings had damage and still no repairs have been made. Still they have the nerve to change me late fee for being one day late and when I ask about repairs I have to understand the high demand.
Terrible company to work with. They have let our community turn to trash while increasing our HOA dues to $265 per MONTH. And this is a community without any kind of courts to keep up with, no community gym or club house and the grounds looks absolutely terrible
Johnathan has patience :) People are always complaining about HOA's, well stop and take notice of what they do. They help us and our neighbors keep our property value up. Thank you CEPCO for you help over these years in helping keep our neighborhood looking beautiful.
I worked with Bridgette at CEPCO for an architectural request. She was great to deal with and helped me get my issue resolved. Excellent communication and always followed up!
Bridgette Jividen was super helpful and responsive when I needed help getting approval for a home project- really appreciate that!
The worst HOA company I have had to deal with. Ask anyone in the neighborhood at Oyster landing and they will tell you the same.
Impossible to contact anyone that can help as the community manager (Cheryl Mullen) does not return phone calls and she has her assistant screen calls. I m assuming if it s an issue she doesn t want to address or hear about she has them take messages. You would think a Community Management company that you pay $74 a month, would want to help with issues in the neighborhood. This is not the case......I d say stay away however it s not like we have a choice who manages the community right??
These people are completely out of their element in the property management industry. Horrible service and horrible people to work with
Had to call Janet today to discuss an issue....she understood the problem and had it taken care of for me right away. Very professional and responsive.
Absolutely a rip off. A lot of illegal underhanded things happening here. If you have homeowners here you should DEFINITELY do some checking.
I always get a prompt reply anytime I email Jonathan. Thank you
Complete garbage company, lack of any follow through or response. Clearly about taking money and ending up with it in their pockets, not the community they "police." I won't go on as the other reviews are pretty much spot on.
I have been so disappointed working with this business. I made 2 written and 2 phone call attempts to get help with a situation and got no response. It seems to be all about the money.
If you can at all avoid dealing with these folks especially Laura Hines, please save yourself the pain and keep your money. They are snakes and weasels at best. It wasn t a month before hurricane Florence that they had our roofs measured for reroofing (which we pay for in our fees) but after the storm they all of a sudden had been informed that they re not responsible. So after much back and forth and from what I understand a lawsuit or two they reach and offer us $1500 back on a $4500 dollar roof.
So let me get this straight...Roofs, siding, gutters and landscaping is what my HOA fees pay for but if the roof gets damaged then they aren t responsible for it?.....so what happens to those pennies and pents?
*in my high voice*...OK
they dont enforce the rules. they dont care about residents. very incompetent and unprofessional. Absolutely horrible HOA
I had an error that could have been on my side and Kris Allen Helped me with quickly and easily without headache and I greatly appreciate that. She was kind, Helpful and informative. 5 Stars! Thanks Kris!
Horrible management group, overall dictatorial communication.
I deal with 6 different HOAs with my properties and this is probably the most difficult to work with. I give them 5 Stars because all they do is listen to people complain and begrudgingly give them the dues. I was in the office for 10 minutes and there were 5 people angry and not one person was there to say something nice. I would never want to work at a property mgmt place because you get no thanks or respect so I am glad these people do. All the people that are happy with CEPCO are at home having a good life, living in a safe community and not leaving positive reviews.
If you plan on renting from anywhere that cepco is at I would highly recommend rethinking. They do not care about your well being or your concerns. All they care about is getting a paycheck. This goes out mainly towards Wilmington cepco...they do not respond via email nor return phone calls.... if you go up there to talk to them they bassically make you feel like your nothing. Oh how great it is knowing they are the ones you have to count on to get things done for you.. I would of gave zero stars but google wouldn t let me
Working with Victoria is a delight. She is professional, knowledgeable, yet personable. She is a credit to CEPCO!
Working with Johnathan Northam over the past year has been a pleasure. He is very responsive to communication, works hard and cares about his communities. We have been well supported by Johnathan & CEPCO.
have no idea what they are doing. Very inefficient. They lie. They arbitrarily force what rules they want on whom they want. Reach out to them for answers, they write back with fluff. AVOID AT ALL COSTS
Needed to replace my roof and I failed to submit the plan before contracting the job. Cepco was very understanding and worked with me without issue. Thanks very much Bridgette for your understanding and making the process seamless.
Thanks again
Alan Tucker
I ve been a homeowner in Breezewood for 5 yrs. The landscaping was the one thing I ALWAYS bragged about and showed my dues contributed to. The end of 2017 our community tanked! The worst I ve ever seen it. Well before the hurricane hit. This company went under new ownership around that time and it most certainly shows. I would love to see a new management company take over our community and bring it back to what it use to be.
We want to thank Victoria with Cepco. We live in Windsor Park we had problem,our Grandson in law who is in Coast Guard was being transferred from Rhode Island to Key West and offered to let us see our Great Grandkids on his way through but he he had a boat he was towing and had no place safe to park it while here. A call to Victoria for permission to park it in our drive was met with understanding and she approved the request right then. We are great full as we got to see our Great Grandkids for two days. Thanks Victoria.
MIchelle Mustain is the Seaspray Landing manager. She is professional and responsive. CEPCO is performing well as an association manager and I can recommend them in large part on Michelle's good work!
Absolutely horrible. Rude, condescending, and getting paid to do nothing. The whole community of HOMEOWNERS is upset with the lack of communication and lack of upkeep in our community. The attitudes are horrible and the lack of concern for homeowners is deplorable.
I sent an email questioning the second half of the HOA dues for my community and by 8am the following morning I received a reply (I had sent my request after hours) and an explanation.
In addition, I received a second response with an update. Turnaround time for this was excellent.
Had a very positive experience working with Bridgette Jividen at Cepco. I had submitted architectural review requests regarding tree removal. They were addressed and approved within 24 hours allowing me to schedule my tree service! Thank you Bridgette!
I am a newcomer to Arbor Creek and have not had many exchanges with Cepco, but what small amount of correspondence I have had has been excellent. They are responsive to any situation that presents itself.
Terrible & worthless service. They do nothing and do not care. No accountability
There are good and bad management companies out there but I have to say in 2 years of owning , CEPCO has been nothing but great and responsive to our requests. We have been through the hurricane and recently a minor leak in the roof that they have jumped on to correct for us. Christy will respond quickly and will take the time to talk on the phone when needed. Thanks for all you do.
Have lived here over 20 yrs have been told I am not allowed to keep my trailer on my property, but I look out my backyard two neighbors have their trailers in their yard year round but I pay over $400 a yr in storage for mine . I guess it s one of those dictators that say do as your told not as you see, I also see trailers all thru northchase campers open enclosed trailers.
I have found this company to be extremely incompetent in the 20+ yrs here
I first thought that CEPCO was unresponsive. But this is not the case. After a year as a homeowner, I can only praise the efforts of Matt in particular to find solutions and deal with multiple parties at the same time. Additionally, Matt replies to emails as long as they are within his right to answer. Thank you Matt for your efforts and reliability!
Laura Hines who manages Lions Gate is superb. She is very knowledgeable and always responsive to those that live here. Laura is on top of all the issues that come with homeownership.
I had a very positive experience with Janet Cowlan. It took only one phone call to reach her. We had a brief conversation in which I presented her with an issue that I felt needed to be addressed. She was professional throughout and had the issue resolved in less than 24 hours. Thank You Janet
I ve had problems with trees down on my property. I couldn t get any answers or results. Janet, the manager at CEPCO, has helped me and kept me from getting upset with the situation. I know she s inundated with problems being called in, but took the time with me and helped me out. Thank you Janet!
Have moved to Wilmington and have Cepco as property management company. Janet has recently taken over as our community manager. I have found her to be most responsive and on top of things. Not an easy job enforcing the rules and keeping people happy.
I have lived in a CEPCO managed community for over 10 years and volunteered for my association for the last five. I think one needs to take into account the resources and counsel provided by certain management companies like CEPCO to help More
THE WORST HOA MANAGEMENT COMPANY IN WILMINGTON. I CANNOT BELIEVE THEY ASK FOR A REVIEW WITH EVERY EMAIL THEY SEND. DALE WILL NOT RETURN PHONE CALLS, EMAILS, ETC. I LIVE IN THE WHISKEY BRANCH NEIGHBORHOOD. WE ARE A NEW NEIGHBORHOOD AND AS SOON AS THE HOA IS TURNED OVER I FEEL VERY CONFIDENT THAT CEPCO WILL BE REPLACED.
This place is a joke. Horrible service, rude people. There are still damaged fences from the hurricane and they are now saying July before repairs will begin. Completely unacceptable. Too bad there isn't a zero star option.
Wrote them 5 letters about a concern. None were answered. Requested assistance several times. No response. Lied to me about sending me 2 letters in the mail. Nothing arrived. Lacks professional protocol in dealing with homeowners, in my opinion.
Worst HOA I have ever dealt with. They do not hold up any community standards. They do not reply to calls or emails.
Katie Kandl handle my fence request promptly and professionally. Thank you, Katie!
Our Cepco representative Tammie Moore is the most patient and attentive person I have ever had the pleasure to work with on matters in our area. She is top notch ! Fred Crouch of Home Place.
Working with CEPCO and their employees is always and have always been a very pleasant experience and they are always willing to help with anything our HOA needs. Working with Victoria, our property manager is always a team effort, she is always helpful and always full of insights. Victoria is a great asset to CEPCO Andre to us as an HOA Board.
If I could leave zero stars, I would. The HOA adds zero value to the life of us neighbors, the organization operates inefficiently, and communication is sparse and inaccessible.
Very pleased with CEPCO, I found Janet C to be receptive to my concerns and very professional.
We asked for a squeegee and trash can for the new pickleball courts at Motts and Janet Cowlan worked with us to get the items in a very timely manner.
Terrible follow up for homeowner submitted issues. 2nd time dealing with water related issues. First time i had to hunt down property manager to get updates. More recently i reported a septic tank related issue and no update/acknowledgement 9 hours and counting after the initial report was made. Emergency number advised office is closed .
This is my first time ever going to the cepco office and the woman at the front desk was so very nice and pleasant she's also from New York which was surprising
We are fortunate to have a great property manager. The new owners are awesome too. Many properties are only as good as their HOAs
Talked to Kris in Accounting to clear up an issue and she had our HOA on her computer before I finished asking the question. Very knowledgeable and very professional.
Kris from accounting was SO helpful she helped me link my accounts and was so patient and kind. Thank you, Kris!
VIRGINIA WRIGHT IS A TREASURE, FRIENDLY. YET PROFESSIONAL
SHE RESPONDS TO MY INQUIRY'S IMMEDIATELY.
10 KADOO'S
I can t thank Bridgette enough for helping me get forms filled out and submitted correctly after I made several mistakes. She took the time to help me out and was nice to work with. Thanks!
The POOL at Whiskey Branch isn't open.
Management hasn't met with property owners to find a solution.
Our lawn service is down right poor.
Our grass hasn't been fertilized resulting in a yellow lawn.
Cepco warned residents not to fertilize.
We don't get results for any of our problems.
Cepco procrastinates and delays decisions.
We are kept in the dark with no action taken by Cepco.
Please know that if you rent or own any unit managed by this company, at anytime they can change the HOA regulations and only allow you to run you washer, dryer and dishwasher between the hours of 8 am - 10 pm. They will find any possible way to fine you, lights on your porch being on, your neighbor complaining about noise when you re not home, the tags on your vehicle being expired. And they are already the most overpriced HOA in Wilmington, they are not worth a nickel a month, let alone thousands. This is without a doubt the worst HOA in Wilmington and all surrounding areas. I would not recommend renting any unit that is managed by this company. I would also not recommend purchasing any unit that is managed by this horrible company, you will have zero freedom over your own property. 0/5, 0/10. Joke of a company.
I honestly believe HOAs and property management companies were created by angry, petty, nitpicky retired hall monitors (never picked for the team?) who now gleefully ruin the joy of owning a home in a neighborhood. I was once written up for having my stroller in the driveway next to my car as I unloaded groceries (It had to come out first, and go back in once I was finished)- and this is a 'family friendly' neighborhood? Also, when you look over the expenditures it's absurd that 75% of the cost of operation goes to the postage of levying fines. Perhaps instead of levying fines because your hedges are LITERALLY (I measured) 1.8" too tall, you could ALSO come out and help the homeowners after Florence instead of fining them (or provide neighborhood wide services at a reduced rate with fencing, roofing, landscaping, etc.. companies).
Angry angry angry little power hungry hall monitors. Ew.
They enforce nothing. I have called and emailed our "property manager" for the past two months to no avail. All they care about is getting the HOA checks.
Cepco has been great! Submitted my ARC request to have a fence installed and had approval in a few days! Excellent! Thanks!
Over all a terrible company. Difficult to work with, always wind up over budget even though the yearly budget review reveals no reason for being over budget by thousands of dollars. They make it nearly impossible for homeowyto attend the homeowner meetings and do not allow them to be a part of the decision making process during meetings, instead choosing to do so behind closed doors with no regard to the wishes or needs of the community they re overseeing.
A few months ago, Janet became our community manager. Her messages are informative, courteous and considerate. Our community is lucky to have her as Associate Manager. Thanks Janet!
Horrible and heartless company. Laura called our realty co to complain that a HOA member said we were illegally parked in handicap parking even though our placard for our son who has cerebral palsy was clearly visible and stated the carrier for his equipment stuck out too far and that we needed to remove it even though we had no place to put it. She would only go the coward way of 3rd party even though I left her a message to contact me to work this out. Now have a tow truck trying to pick up our vehicle. Also, they said to ask us the severity of our sons disability, which is totally illegal! We have contacted Raleigh for the Americans disability act regarding our rights.
Email September 8, and four phone calls since, still no reponse to any.
I don't know why any HOA would tolerate this service level to members!!
Thank you Kristi for responding to my email so quickly.
Once again a prompt response to my inquiry. Thank you Virginia Wright!
CEPCO does not pay attention to details. Landscape has never looked worse. No management at all, I would not be proud you manage Ashley Park.
The selectively enforce the rules. Takes a week to get a response. Response is then weak and unhelpful. God forbid you have another question... this will take at least another week.. The responses on here from the owner are hilarious as if they did everything right, anyone who gives a 5 star review for this establishment must be getting paid to do so. Maybe if they responded to the homeowners as much as they do google reviews they could get at least a 2 star or so.
Victoria Mills has been great to work with since we moved in 2 years ago. We have worked on a number of projects that required HOA approval before they were done. Victoria has been a huge help in answering questions and getting the necessary approvals in a timely manner. In addition we called about a street light that was not working properly. Victoria contacted the power company that owns the pole and it was repaired within a few days. Thanks for everything Victoria!
They are almost worthless. This company is not there for you when you need them.
We have owned a unit at Lions Gate for four years and have nothing but praise for the way it is run. I can not think of a single time that a reported issue was not immediately addressed, including: a flooded downstairs from a faulty hot water heater, rotten timber on the deck, carpenter bees, a wasp's nest and woodpecker damage. The folks in the office have been courteous and professional and our main property manager, Laura has been wonderful.
Linda Burti with the Wilm office is on the ball! She is old school professional!! Follows up, and is detail oriented... Customer service has gone down tubes with everyone it seems... It was nice to experience someone who takes pride in their job, and does it well! Alicia Zimmerman
I needed a statement for a refinance and called Leland. They transferrred me immediately to the accounting department and I had the information I needed with 10 minutes. Great support!!
Thank yo so much.
CEPCO is a trusted partner. Our Board relies on their expertise with other HOA's to provide insight and recommendations.
Each time that I have contacted Christy at CEPCO I have received prompt return contact and the problem that I had was addressed and resolved quickly. Christy is very knowledgable about issues and easy to work with. Linda, the receptionist, has also been very helpful.
Dale Ward is very responsive & professional. Easy company to work with.
I spoke with Bridgette to get an authorization for work to my unit. She promised to get it to me as soon as possible. It was approved the same day! Thank you Bridgette!
Debra took the time to listen and offer assistance today. My wife and I have experience with HOA companies, but Debra gave us a much better experience than we ve ever had before. Our call was kind, professional and easy. She immediately sent us the documents we needed and shared personal recommendations with us. We are pleased with the service.
Had a great experience dealing with the people in the office at CEPCO. They helped to solve a payment problem and Kris was very instrumental in helping us with our problem. I wouldn't hesitate to reach out to them again. Good people
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