Central Research, Inc. Reviews

WOW! Seems very unprofessional to have all your employees leave a 5 star rating to try and increase your ratings on Google. Good luck with that.

They do not work on behalf of the students and their educational debt. Trying to setup a monthly payment plan after submitting documentation to them doesn't do a thing. They will garnish your wages. Yes, it shouldn't get to a debt collector but there are those who have student loan repayment perk with the military who obviously don't make payments from time to time.....

Edit: The place is next to a dollar general. The irony.

I will be leaving due to medical reasons, but the fact that I have had several members in upper management, not to mention, my manager Linda (who is by far the best manager that I have EVER had), showed nothing but sincere compassion and concern about my situation and advised me that I was welcome to come back after everything is situated with me said a lot! Not often can you find a company that actually cares about their employees. The Gallatin, TN office, I can honestly say is the best company that I have worked for in quite some time. The management team are genuinely great people to work for!

Very, very unprofessional. I called the phone number provided to ask a general question about my husband's account. The individual on the phone just stopped responding and left me on the phone without saying a word. I can hear soft noises in the background, so she has not hung up. It's now been 11 minutes. It appears she's waiting for me to hang up.

Update: My husband is now on the phone with us. The owner of the account, and she's still silent.

Update: 48 minutes of silence

Update: They finally hung up after 1 hr 17 minutes of silence. I'm blown away

I worked with this company in Tennessee. Their rep James Johnson, was great to work with. He communicated very well, and was always willing to help out workers. He built up some strong bonds with some of my guys as well. I would greatly appreciate the opportunity to work with him in the future on the next phases of the project, and any other projects in the area.

Helpful.. provided me with the information I was looking for

I got very lucky and was assigned to someone named Tasha. She helped me get everything set up. I cant speak for the issues the other reviewers had but the person I dealt with was courteous, professional, and as long as you got the paperwork they needed signed back to them in a timely manner, (as expected) they are more than willing to work with you. I highly recommend her. She was great at follow-up as well. Thank you Tasha!

The MAIN thing that irritates me is the agreement is my payment's are AUTOMATIC. They were automatic for about 2 months, and every single month afterwards i was "late". Luckily not late enough for a penalty or rejection, but when i am busy, I DO forget. This is so sneaky and unfair, and especially if someone wasn't on top of calling the payment in like I am. The payment process over the phone is decently smooth, for some reason halfway through they started to send me to "another location" but it had the same waiting message so I'm not sure what the difference was. I am once again realizing i am "late" and I'm calling tomorrow to make a payment, hopefully i have concluded my agreement to be sent to another agency where I can get my tax return, and hopefully enter a deferral program to get this nightmare of student loans OUT of my life!

Talked to Ryan today about my student loans. I have a wage garnishment in place and I m fine with that, however my credit report says no payments are being made to the U.S. Department of Education? I called to ask why my status is not being updated? He told me they are not required to report to the credit bureaus and I said but you are required to report to the Department of Education that your company is receiving payments on their behalf. He stated that I was in default even though payments are being made because they are being garnished and that I will remain in default until my balance is paid in full. Is this legal? Anyone else experiencing this issue? This sounds like I need to speak with an attorney, might even have a class action lawsuit if they are doing this to enough people. Also his balance was incorrect because it was higher than what my statements show??

I have called so many times (literally 6) to get info i need from them and to pay. I can never reach anyone...the number listed on Google doesn't ever get answered.