Great place. Service is very bad, and here's why:
Great place. Service is very bad, and here's why:
When we entered the park, we were "greeted" by a parking attendant who informed me: "there is a power outage, the barrier does not work". Perplexed, I say that we have just arrived at the park and I don't know what that means. In that case I could park the car and walk to the reception. It has been claimed that the power outage affected almost the entire province. It is strange that a short moment later we saw a van from Stedin driving into the park, and minutes later the outage was over.
On arrival, the advertised items were not present. We had to go to the reception ourselves to ask where our towels / bath items were. At first it was denied that this existed at all, then suddenly the things appeared.
It is advertised as "streaming Wi-Fi". However, with barely 1.5 Mbps you cannot stream anything. You can't even visit a web page. After arrival it turned out that "streaming Wi-Fi" is just normal Wi-Fi. That smacks of false advertising.
In addition, my partner had questions about receiving visitors in Corona time. The lady at the reception, who does not mind talking straight through the questions from customers, indicated that this was not possible. Then, after consulting the website, I went there myself. Then I got the answer that this was "allowed again". While this information was already available on the website before we booked. The staff are therefore either not clearly aware of the rules or find it easy to just say something.
We wanted to reserve an activity via the app. This was suddenly not possible in the app, but had to be done via the reception or a telephone number. At that time we were in Vlissingen and just wanted to eat something. We thought it would be a great alternative to call the telephone number. The first time we were pushed away, the second time we were informed that this was not possible at all by telephone and where we "got this number". Reservations could only be made physically on location at the reception, which would close at 8 am. Then we drove back in a hurry, and after telling my story, we did not get any further, because the times of the activity to be booked that were in the app were not correct at all. And I was informed that I was lucky because the reception closed at 7 and not 8, as indicated by the phone (I arrived at the reception at 7:45 AM). At the end of the ride, we had therefore not booked an activity, and our dinner also fell into the water. After some research, it turned out that the phone number in the app was just the phone number of the reception. Very strange.
In addition, we were with an electric car: the park has 6 charging points. Very nice. It is of course logical that there is not always room there, it is a large park with many visitors and more than 6 electric cars that need to be charged. However, one of the guests had parked his normal non-electric car on a charging spot. That is of course not the intention. I reported this, and I was told that an employee would go to the relevant owner so that the car would be moved, and that I would then be called whether this was successful or not. I saw someone walk up to the car, look around, and then never get back to me. Also very unfortunate: at least let us know that it did not work. Then I wouldn't have had to wait an hour.
Finally, it was also unclear what time we had to check out. We received about 10 documents on arrival, but everything contradicted each other. AGAIN back to the reception: check-out is 12 noon on Sundays, instead of the regular 10 am Case of text change: put on the documents that it is check out on Sunday at 12 noon. Or is that information deliberately concealed?
All in all, we will not go back to this.