Centerparcs

Centerparcs Reviews

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3.9
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Great place. Service is very bad, and here's why:

Great place. Service is very bad, and here's why:

When we entered the park, we were "greeted" by a parking attendant who informed me: "there is a power outage, the barrier does not work". Perplexed, I say that we have just arrived at the park and I don't know what that means. In that case I could park the car and walk to the reception. It has been claimed that the power outage affected almost the entire province. It is strange that a short moment later we saw a van from Stedin driving into the park, and minutes later the outage was over.

On arrival, the advertised items were not present. We had to go to the reception ourselves to ask where our towels / bath items were. At first it was denied that this existed at all, then suddenly the things appeared.

It is advertised as "streaming Wi-Fi". However, with barely 1.5 Mbps you cannot stream anything. You can't even visit a web page. After arrival it turned out that "streaming Wi-Fi" is just normal Wi-Fi. That smacks of false advertising.

In addition, my partner had questions about receiving visitors in Corona time. The lady at the reception, who does not mind talking straight through the questions from customers, indicated that this was not possible. Then, after consulting the website, I went there myself. Then I got the answer that this was "allowed again". While this information was already available on the website before we booked. The staff are therefore either not clearly aware of the rules or find it easy to just say something.

We wanted to reserve an activity via the app. This was suddenly not possible in the app, but had to be done via the reception or a telephone number. At that time we were in Vlissingen and just wanted to eat something. We thought it would be a great alternative to call the telephone number. The first time we were pushed away, the second time we were informed that this was not possible at all by telephone and where we "got this number". Reservations could only be made physically on location at the reception, which would close at 8 am. Then we drove back in a hurry, and after telling my story, we did not get any further, because the times of the activity to be booked that were in the app were not correct at all. And I was informed that I was lucky because the reception closed at 7 and not 8, as indicated by the phone (I arrived at the reception at 7:45 AM). At the end of the ride, we had therefore not booked an activity, and our dinner also fell into the water. After some research, it turned out that the phone number in the app was just the phone number of the reception. Very strange.

In addition, we were with an electric car: the park has 6 charging points. Very nice. It is of course logical that there is not always room there, it is a large park with many visitors and more than 6 electric cars that need to be charged. However, one of the guests had parked his normal non-electric car on a charging spot. That is of course not the intention. I reported this, and I was told that an employee would go to the relevant owner so that the car would be moved, and that I would then be called whether this was successful or not. I saw someone walk up to the car, look around, and then never get back to me. Also very unfortunate: at least let us know that it did not work. Then I wouldn't have had to wait an hour.

Finally, it was also unclear what time we had to check out. We received about 10 documents on arrival, but everything contradicted each other. AGAIN back to the reception: check-out is 12 noon on Sundays, instead of the regular 10 am Case of text change: put on the documents that it is check out on Sunday at 12 noon. Or is that information deliberately concealed?

All in all, we will not go back to this.

A nice place in itself, but the green area in the ...

A nice place in itself, but the green area in the park, is not even. Everything too overgrown and not maintained. The house for 4pers. is very small. Absolute minus point is that the two bedrooms are upstairs and the toilet (bathroom) is downstairs. If you go there with a small child, I do not like that. Otherwise, the staff is very friendly and helpful.

Super, very suitable for young children. AquaMundo...

Super, very suitable for young children. AquaMundo with an ideal playground for children under 10 years old.
We tested the pony ride for our two year old son, he loved it. We also did the baby massage and the baby swimmers with our 6 month old baby, it was very good.
Super mini golf inside, deco neoindustrial Australian style.
The cottages are beautiful and clean but a little narrow for 4 adults, 2 children and 2 babies ... We took a VIP cottage but we are a little disappointed. The infrared sauna is "stuck" between two rooms, the bathroom with the bubble bath and the rain shower is very small. The only table is a high table in extension of the kitchen island. Too high for our 2 year olds.

A nice and cozy park. Friendly staff and many (out...

A nice and cozy park. Friendly staff and many (outdoor) activities. The bungalow we stayed in had just been renovated and provided with the necessary comfort (including a combi oven and dishwasher). The only thing we miss a bit is an indoor playground for younger children, when the weather was bad the bouncy castle / (paid) trampolines were overloaded with children. However, this will not be a problem in the summer because there are playgrounds outside. Furthermore, the park is in the delta works and you can spot seals in less than 10 minutes. There is an amusement park nearby, but also a day trip to the beach or even to Rotterdam is no problem.

Unfortunately no more information from Center Parc...

Unfortunately no more information from Center Parcs. Email address is switched off, fax is out of order.
There is no response to writing.

There are probably still enough customers after the corona phase, but long-term customer loyalty will not be established.

Top

The park is great but why does the cleaning drop s...

The park is great but why does the cleaning drop so many stings. Been here last September everything was dirty! Now even dirtier than dirty simply put the house is filthy !!! That's a shame this can and will cost customers !!!

Too bad such an unfriendly way, as the floormanage...

Too bad such an unfriendly way, as the floormanager today at the grill, which offends customers and makes false allegations, I have not experienced so far. Instead of looking at bugs and finding a solution, he offends the customers, after complaining to the Duty Manager, he was even more unfriendly and made more false submissions and insulted one more. The duty manager was then open to a solution, but had no real, since the evening was over. And this on a birthday of one of our children. I can not recommend the park unfortunately. In such a manager, unfortunately, definitely not the customer prefers to show as a solution. Take other or even other parks from another provider. It was the coronation.

We were 4 days in a 6 person premium house. We lik...

We were 4 days in a 6 person premium house. We liked it very much. The house was very clean and everything was new. Service was also the description. The grounds look a bit neglected from what maybe the season was. The dome is beautifully landscaped and even in bad weather you can stay there very well. The supermarket is well stocked. Of course, a bit more expensive but everything you need. We avoided the restaurants because of the high prices. Except for the coffee we were eating it was delicious and absolutely fine. We used the Aqua Mundo extensively. Especially for children the hit. Everything was very clean and the numerous staff extremely friendly ... All in all a successful getaway that was certainly not the last ... Can recommend the park only ...

Very bad, this week we were on holiday with friend...

Very bad, this week we were on holiday with friends to portzee. After a very unpleasant period, we were ready for a holiday. Nevertheless, we really enjoyed the fact of corona the first 2 days. But a certain mishap arose on Saturday evening, July 18, when 2 young people were stabbed at the dune and beach. That is of course very intense and not normal, but after this incident all young people must suffer from it. We are no longer allowed to go out in the evening and no visitors are allowed to come, in other words we are briefly in a quarantine. I think this is absurd and it is not normal to make flexible rules so that the people who behave like scum only suffer and not the young people who adhere to the rules.

Nice accommodations, especially the newly renovate...

Nice accommodations, especially the newly renovated houses. Market Dome with restaurants is a bit dated (deduction). A restaurant completely abandoned. Swimming pool in normal operation already felt overcrowded, in bad weather better not visit. Attractions are also more for toddlers, slides do not provide adrenalin for kids older than 8 years (deduction). Environment is very nice, so get out of the park! Brouwersdam attracts with a wide beach and great beach pavilions, where you can eat well.

Awesome

The complex is completely outdated, we had a house...

The complex is completely outdated, we had a house for 6 people rented. The equipment on the ground floor, except the bedroom was okay, only the bedrooms with the ancient carpets stunk and not good. Bathroom was just not dry, it was always wet.When arriving a totally filthy ig istHaus full of cobwebs, which was again roughly cleaned after complaining, except the terrace, which I then cleaned myself.Man paid a lot of money for a house that is outdated and very dirty. Would this plant never book again.

The premium accommodation was great. Unfortunately...

The premium accommodation was great. Unfortunately, the restaurant Evergreenz did not meet expectations. The dishes were lukewarm and the choice limited. The tables in the factory were sticky and the staff walked around without motivation. Furthermore, a nice holiday park but with unfortunately too many cars that did not belong there so without a yellow card. Although there are too many yellow cards have been dealt. Better 1 car at every house instead of a car-free park.

Before

Centerparc as we know it !!!

Centerparc as we know it !!!
Here it is a bit different from most other parcs, because it is on the beach and not in the middle of the forest!
The parc offers the usual offers, which, as is well known, have hefty prices! It's kept quite small, but clean! The cleanliness of the house was okay ...
Unfortunately there wasn't that much counter space in the bathroom and kitchen so we had to use chairs as these!
We were generally satisfied. The only thing that we really thought was a shame that the beach is further away than shown on the park plan! Unfortunately, it is not possible to just go over there quickly!

The pool is good. Wave pool. Some toboggan. By con...

The pool is good. Wave pool. Some toboggan. By cons hygiene not top. Swim shorts accepted. (I even saw a guy bathing in pants). Food accepted around the pool so crumbs and food in the pool. No bin for washing feet between toilets and cabins and swimming pool.

TOP

Holiday park with marina with all luxury. Because ...

Holiday park with marina with all luxury. Because of bad weather we have a day of paradise done with our daughter 3. If you are in the harbor with boat you get a nice discount on tickets to the aqua mundo! And if you are in one of the sister ports (for example Bruinisse) and show the receipt you will receive a discount on your mooring fee.

This is our third time in this park. And we have a...

This is our third time in this park. And we have already booked the next stay. Everyone loves the swimming pool with a wild water course, playhouse, wave pool and slides. The proximity to the sea is perfect. Overall, I think this park is more beautifully designed than other parks. The Adventure Factory is very dark, but the free bouncy castle is great for the little ones, but great.
We always take a house by the playground, here you can let the children run around with peace of mind.
One point is deducted for the fact that the extra furniture you ordered has never been in the house in this park. Ordered three times and they always had to be requested again from reception. These are then brought afloat. The food offer also counts in the point deduction. At breakfast, for example, the children s painting supplies ran out on both stays. Certainly only a small thing, but this is annoying. Overall, we know food better and more child-friendly from other parcs. We do without here completely

Lots to do inside and out. Neat house, clean and f...

Lots to do inside and out. Neat house, clean and fresh. Swimming pool spacious and for all ages. Friendly staff. Beautiful and wide beach within walking distance. Many water sport options at and near the park.

Too bad with a VIP house that is so small that you...

Too bad with a VIP house that is so small that you can not turn your ass in the bathroom and then the sunbed where you only red instead of brown. Once new lamps can not hurt. The house only sees a vacuum cleaner if it works, but never a mop cloth or a mop. Then that crazy KPN television with its blocky hassle. Never in my life TV over the internet. I will never go again in the May holidays, this was incredibly busy. There are rows everywhere. We skipped a year and again it was an hour and a half waiting at the internal Pizzeria for waiting for a reasonable Pizza. Cheaper at home and a better Pizzeria.
Whoever thinks it is good to think about renovating cottages during children's holiday time. Just the money you miss and the inconvenience to guests.
Next time it will certainly be something else in Zeeland.
I'm thinking about asking for a refund.

Difficulty communicating with the staff. Car prohi...

Difficulty communicating with the staff. Car prohibited in the park center and car parking unsupervised. Food quality very very bad. Cleanliness of the cottage more than unsatisfactory (dirty sofa, grime in the bathroom shower). No place in the activities and prices in the stores too high. Unsatisfactory quality / price ratio.

Good but

Good but

For children over 5 years old not enough toboggan
And the supposedly renovated cottage that we had was not really great apart from the kitchen which is functional.

Pool was small, you pay 10 euros for 2 "big" fries...

Pool was small, you pay 10 euros for 2 "big" fries which is just as small as a children's portion. White water rink and the other slides are super at the pool, furthermore it is a shame that it is very small for a center park.

Good

Very Small houses that are arranged illogish, chan...

Very Small houses that are arranged illogish, changing rooms of the pool not open for when you leave the pool, According to the website this should be. Houses are dated. Furthermore, the park was nice and close to a wide beach where you can practice various water / beach sports. Given the condition of the houses, I think the price-quality ratio is below average.

When booking it was suggested that the house is re...

When booking it was suggested that the house is renovated. In the entrance area and in the bedroom is the carpet of the first hour. The previous tenants probably had a dog. Dog hair was everywhere and even dog biscuits under the couch. The house was not cleaned and it is not renovated. The all you can eat restaurant is not worth the money. Broken ice machine, eat already at 19 o'clock.
Positive and therefore 1 star is the location of the park. Holland is a great country. But you do not need the park for that

We were "only" to swim in the Aqua Mundo, but that...

We were "only" to swim in the Aqua Mundo, but that was perfectly enough to be able to say, at least for us "once and never again". The swimming pool and the park are totally crowded and that, although at least in Germany the holidays are already over. There is barely a meter of swimming space in the water. The showers are for male and female simultaneously. You have to stand in line to take a shower. The whole thing was the purest disaster. We were totally stressed after that.

Unfortunately, the price-performance ratio is not ...

Unfortunately, the price-performance ratio is not right here.
For the same price, you can get much better accommodation, food and activities elsewhere.
The houses are renovated, but loveless and cheap, completely devoid of charm. For beds made and a "kitchen package" (sample of detergent, 3 dishwasher tabs, 1 rag, 1 towel, 1 cheap plastic brush) you have to pay extra, then there are not even garbage bags.
The area is neglected and overgrown, the beach is small and dirty.
The food is mostly not good to inedible (noodles in the "Nonnas" taste like nothing at all, steaks in the "grill" like the soles of shoes) and completely overpriced (13.50 for a small burger without fries)
The activities are not very extensive and also completely overpriced, e.g. 7.50 for 15 min pony riding or 17.50 for 30 min Segway)
There is no childcare, in the "Kids Club" children can almost only take part in accompanied activities at certain times.
My highlight was the offer to wash and dry laundry there for a mere 6.50. The laundry was neither clean nor dry.
Two stars for the beautiful location, for the beautiful swimming pool (apart from the changing rooms) and for the really great friendliness of the staff.
We won't be back.

Really enjoyed the Aquamondo, especially the boats...

Really enjoyed the Aquamondo, especially the boats. Cottages were clean, as was the park in general. Area was beautiful, stunning coast line and beaches. Very different feel to a conventional Centre Parcs.