I have worked for Centene for 8 years now and to be honest with you every MCO has their issues. We have a great team of workers and we are trying to do the best job we can for our members by providing them with the best service we can. I am a dedicated MMAI staff and will continue to support Centene and my members the way everyone should be treated.
If I could give them a zero I would! The customer service number doesn't get answered, you have to leave a voicemail. And I don't mean they're just busy and you had to sit on hold and leave a voicemail oh, I mean it goes to voicemail immediately! I've been calling for a week leaving my name phone number for them to call me back and not one person has called. They list a bunch of providers on their website, that don't accept their insurance when you call a provider. If you can avoid using this HMO, I would very strongly advise it! Who's ever heard of an HMO that doesn't answer their phone or return phone calls when you call them every day for a week?
P.S. please see all of my other reviews, 95% of them are positive, most being five star, MHS actually comes close to a -5 star!
I work here. Good place to work for growth, team and manager support as well as benefits
Horrible customer service. It takes them a very long time to return your calls. AND when they do call you back, the person on the other end of the call always has an attitude, not professional at all. If you can avoid this HMO, please do!
centene.com