Cellular Repair & Exchange

Cellular Repair & Exchange Review

Reviews 139
4.4
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J
3 years ago

Found them by googling top 10 cellphone repair sho...

Found them by googling top 10 cellphone repair shops in Tulsa. Got prices from all 10 and they were $55.00 less than the highest quote. On the phone he said it would take 30 minutes. He was finished in under 10. Replaced the glass in my IPhone and put a screen protector on it. I m the height of picky and I have never seen a screen protector installed better! Great customer service! Will definitely recommend them to family and friends.

c
3 years ago

I've been coming here for the better part of 20 ye...

I've been coming here for the better part of 20 years, and I have no complaints. Their prices are reasonable, they're extremely knowledgeable, if you need a repair, they take care of it very timely, and they always shoot you straight and don't try to hustle you out of money. I highly recommend this shop if you're looking for a good used phone, or need any repairs done.

M
3 years ago

i have purchased several phones for myself and a c...

i have purchased several phones for myself and a couple of friends. these guys always take exceptional care of me. today i took my phone in because i could not hear when people were talking to me. he took it for 2 mins and brought it back to me and said is that better. it was perfect. NO CHARGE. Thanks so much guys. your the best.

m
3 years ago

Had company visiting from out of town and one of t...

Had company visiting from out of town and one of their cell phones would not turn on. Found Cellular Repair nearby on the internet. Expecting at least a $50 repair it turned out to be a small issue from a recent battery replacement. Phone was ready to pick up within 30 minutes. Was told it was something simple and there was no charge. Great to find good service and good ethics at the same place. I would highly recommend these folks for cell phone repair.

S
3 years ago

Paid over $200 for my screen on my iPhone to be fi...

Paid over $200 for my screen on my iPhone to be fixed and the same day i picked it up my phone cracked again!!!! Would not make it right in any way! Terrible way to treat a returning customer! Worst cell phone repair place ever!

J
3 years ago

Corey and Chris were both very knowledgeable about...

Corey and Chris were both very knowledgeable about the 2 different phones I brought in. I was so impressed by their customer relations expertise I brought my mom back. They were successful in assisting with my mom's phones as well. I highly recommend this business to everyone!!

M
3 years ago

Smashed the side of my screen on my Galaxy Note 9....

Smashed the side of my screen on my Galaxy Note 9. Matt & Cory were great ordering my part and called me when it came in. Great customer service and their prices are the lowest. It only took about an Hour and I was on my way. Definitely check these guys out for an awsome job and good price.

C
3 years ago

These guys at this store are hands down the best c...

These guys at this store are hands down the best customer service I have seen in a log time. They are not here to "get one over on you" they take the time to explain what is going on and they do not make a fix they are not 100% sure that will fix the issue you are having. I will never use another phone repair store. I live in Skiatook and will always make the drive now. Thank you for your wonderful service!

A
3 years ago

The best shop in Tulsa to get cell phone repair. T...

The best shop in Tulsa to get cell phone repair. Those guys are honest and their prices are super reasonable. I have had my wife's phone fixed here several times, my phone has been fixed several times. Look no further for great cell repair and service. Highly recommended!!

D
3 years ago

Took my daughter to get her shattered screen on he...

Took my daughter to get her shattered screen on her 8+ fixed. Very quick and courteous service. Upfront pricing and explanation of what will and may happen during repair. It was ready in less than an hour. I've never had to use a cell repair place but this will definitely be my go to place when I do

T
3 years ago

I visited Oklahoma for the weekend from Dallas and...

I visited Oklahoma for the weekend from Dallas and ended up breaking my phone while I was here! This place had the best reviews and prices! The gentlemen was very busy on this day but he STILL managed to fix my phone before closing time !! Thank you, he is very professional and I would definitely recommend to others

P
3 years ago

I have a daughter that has a serious case of the d...

I have a daughter that has a serious case of the drops. Cellular has been my repair group on multiple occasions. They have always been quick, effective and understand that to fix the phone they first have to get my daughter to let go. Great group of people!

S
3 years ago

Good customer service. Went in for a camera replac...

Good customer service. Went in for a camera replacement on my Note 8. They broke the phone, it wouldn't turn back on no matter what they did: I lost ALL of my data; But they replaced my phone eventually. It took a week to get the new phone delivered and that was a super inconvenience.

J
3 years ago

I asked to have a Galaxy Note 3 glass replaced. Th...

I asked to have a Galaxy Note 3 glass replaced. They told me that it would be $80.00 to replace it. That I should know that if there is any other damage I am liable for it! So I haft to pay more if they mess up ? Really ?!

A
3 years ago

The guys are very knowledgeable and pleasant to wo...

The guys are very knowledgeable and pleasant to work with. They are fast and friendly and know their stuff! This is the only place I will go to get my electronics repaired. We are always in and out very quickly and never have an issue with their work!

J
3 years ago

I brought in my working touch screen functional Sa...

I brought in my working touch screen functional Samsung smartwatch and asked if they could handle a repair/replacement of the cracked back glass casing, there were no problems with the main screen itself. Shop said "yes", then when the "repair" was complete the device lost all touch screen functionality. The device has now been rendered completely useless. Would not recommend, will never return.

s
3 years ago

been coming here for five years and they are alway...

been coming here for five years and they are always quick, reliable, and their prices are reasonable. Matt has worked here for as long as I can remember so it's nice knowing the employees are consistent.

K
3 years ago

I went to Cellular Repair & Exchange intending to ...

I went to Cellular Repair & Exchange intending to purchase a refurbished iPhone, as I was having problems with the phone speakers on my current phone. He asked to see my phone, quickly cleaned the speakers, and fixed the problem. So nice and friendly, and he wouldn't charge me anything.

V
4 years ago

I walked in the store right before closing time ne...

I walked in the store right before closing time needing a SIM card tray for my Iphone. They had one for me in minutes & didn't even charge me! Never had such a great experience at a cellular repair store as this. I will be returning for any future needs on my cell phone. Great & polite service.

J
4 years ago

I went here for the first time after leaving anoth...

I went here for the first time after leaving another cell phone store that insisted they couldn't help me. My phone was fixed in five minutes. They are professional and extremely knowledgeable. I won't ever go anywhere else.

D
4 years ago

I had a tablet that I tried to fix myself and it w...

I had a tablet that I tried to fix myself and it would not come on again or charge. I took it and the gentleman fixed it within 45 seconds. He knew exactly what to do. He even diagnosed another problem for me and ensured it charged and turned on. I was amazed. I thought it would take a major repair or replacing. I can't thank this company enough. I walked out with a fixed tablet good as new. And the other issue is completely gone away. Awewome!!!! And they did not charge me a dime. Thanks again. Great company, highly recommended!!!!

B
4 years ago

The guys at Cellular Repair and Exchange did a gre...

The guys at Cellular Repair and Exchange did a great job. Fixed my phone fast and when I had in issue with the replaced screen, they replaced it on the spot without question.

Would recommend them to anyone that needs a phone fixed or advise on changing plans or phones.

H
4 years ago

Nothing personal against them good ol boys.. I kno...

Nothing personal against them good ol boys.. I know it's just "business" But they low ball you. Won't even attempt to be reasonable.or fair AND they sold me an I phone 6s FOR $200 that malfunctioned,and would NOT give me a refund or a trade. So yes 1 star. Never shop there..

S
4 years ago

Dropped my Samsung A50 and broke the screen. Call...

Dropped my Samsung A50 and broke the screen. Called and found a very good cost to replace the screen. Took it in after they ordered a new screen and fixed it the same day in under two hour. Thank you!

C
4 years ago

I just got off the phone with Matt, His customer s...

I just got off the phone with Matt, His customer service was EXCELLENT. He was funny and very understanding, quoted me 150 ish for fixing my LCD on my S4. Half the price of other places. But price is fine as long as I feel he actually cares and appreciates my business!

T
4 years ago

Honest, reliable, and fast. While they couldn't re...

Honest, reliable, and fast. While they couldn't repair my phone, they did provide an acceptable work-around that was actually cheaper than the repair would have been. I'm impressed, and highly recommend them.

J
4 years ago

Took my phone in for repair. Cellular guys discove...

Took my phone in for repair. Cellular guys discovered my phone was okay; my problem was operator issues. Not only did they not charge me; they didn't even laugh at me for being a cell phone dummy!

F
4 years ago

***very sneaky business practice

***very sneaky business practice
**gets upset when confronted about the damage
**tells me its cosmetic
**tells me my screen is bent
**tells me they can bend the screen but it may break it
***sent it home twice broken hoping we wouldn't notice
*****My Full Review****
we took our Ipad mini in two weeks ago week, they had to order the part a new LCD screen, They replaced it and we paid for it, It was still broken when we got it home, I called them back and I advise them the screen has what looks like a smudge mark trapped in between the glass and the LCD..****
They were Friendly and great and said bring it back and they would fix it we did, They claimed to have fixed it sent it home and good God same problem I called back and told them its still broken,
******this time he told me that is cosmetic damage, but offered to repair it a 3rd time by breaking the frame, I declined because twice they let a damaged Ipad leave there place of business both time claiming to have fixed it,when they didn't,.
*********I know they changed the LCD because the original problem was it had lines running through it, but when we got it back the 1st time and it had these inside smudge marks that grew on the screen and makes everything foggy like a fuzzy picture, (They sent it home like this)
the 2nd time they said they fixed it and sent it home, it had the same smudge marks *********
there will be no 3rd time, he told me the LCD doesn't always fit and my screen was bent, My screen was never bent before, it has a cover that it goes in,the cover folds it up and it make the Ipad Mini look like a book,*****
My only recourse is to try another place and have them fix it,
I told the rude guy I talk to the 2nd time, They should have told me they couldn't repair it and that the damage almost looks like water damaged that when he got rude telling me its only cosmetic not water damaged, he told me the Ipad Mini still works, I wish they would have said we cant fix it, anyways if another repair place tells me its a damaged LCD, I am taking them to small claims court for the cost to fix it at the other store, the money I spent with them and time, because this isn't right.
****my frustration comes from twice they sent this home to us and twice it was broken and they knew it***

PS BEFORE I TOOK MY IPAD THERE I READ THE OTHER REVIEWS AND FELT SAFE..this is my experience,
I wish if someone else had this experience they would have left it, So I could have made a better decision on taking my Ipad there or knew ok, the LCDs they order may not fit, or they could have at least told us that when it left the store the 1st time they couldn't repair it 100%, They could have explained the LCD doesn't fit, we tried to repair it but are unable to get the smudge marks off the screen,it may cause some blurring given us a discount because they did repair the LCD, the problem is between the LCD and the actual touch screen he said he added tape to fix it and cant add more tape.
I did talk to Apple who offered to replace it at an out of warranty replacement,But I am going to take it to another repair place will update and tell you what they said

M
4 years ago

Their Phone is in an infinite loop. Drove 4 miles ...

Their Phone is in an infinite loop. Drove 4 miles to the location to ask a question and let them know about the phone issue and the man at the counter told me it because they are busy... He was also very rude to the lady that was in front of me. Because of the attitude I chose not to have my repair done here in Tulsa.

Cellular Repair & Exchange

Cellular Repair & Exchange

4.4