Cellular plus- verizon premium retailer Reviews

Helpful staff. Accessories are overpriced - probably standard with most Verizon stores. Purchased a tempered glass screen protector for my Note 8. They helped install it, and did a good job. The price was ridiculous - they told me $40 and then when she rung it up it was $45 plus tax. I have tried it for 5 days and absolutely hate it because my phone barely responds to touch now. I called and asked about their return policy and they have no return policy for screen protectors that have been installed. Just feel like i was ripped off and now I am stuck with this product that makes my phone nearly unusable. It was not their fault that the screen protector does not work. However, it would have been nice if they met me half way on a return with a (50%) credit, or really any kind of compensation. But they didn't really care much and said that they have a no return policy on installed screen protectors. If I had bought this product on Amazon or at Costco, I could have returned it since it does not do it's job. I will be purchasing my screen protectors on Amazon or at Costco from now on and would recommend you do the same.

Went into Verizon this morning after losing my phone yesterday and the manager Traci did an excellent job informing me and helping me upgrade to an iPhone 7. I was extremely impressed with the customer service she gave me. Friendly, kind, thoughtful, sympathetic and understanding of my situation she helped me get exactly what I needed. Just as I hope I'd be treated. She was working alone because her coworkers had called in sick but nevertheless efficiently helped other customers and myself in a timely, professional, friendly fashion. I could tell that the other customers appreciated her service as well and they didn't mind waiting a little longer. She was honest, genuine, fast and took the time to do an above average job through the whole process. Very impressed overall and glad I got her to help me out! Thanks again Traci!

Chelsea was very friendly, helpful and listened to my business as well as personal concerns. I have seen her before and she is always helpful. She explains things in terms that I can understand, which i really appreciate!

Jurgen did a fantastic job with everything. He was very patient and helped me with the whole process from getting a new phone to making sure every app was up to date and logged in for me. Everybody else was very nice and helpful, amazing customer service and great people.

We went into the store 15 minutes before it closed and still Terra, the manager, was very helpful to us. She is very knowledgeable and pleasant. She got us switched over quickly (even though we had just been to another location that had told us our phones weren t compatible. Turns out they were.) She ended up being there about 15 minutes after they closed getting us all set up, but she was very gracious about it and we are so appreciative! I highly recommend her.

Traci and her staff helped us find the perfect phone for our needs. They made sure that we got the best deal and even helped us get a military discount! We will definitely return for any cell phone needs that we may have. We highly recommend this Verizon store!!! They are great!!

Kat was very helpful. She helped me get into the phone that I wanted with all of the accessories that I needed to keep it protected. She was quick and accurate in my orders and purchases. The Camas Verizon crew is very friendly!! Definitely coming back here for all my tech needs:)

Exceptional world- class service provided by Brooke at Cellular Plus! She was very knowledgeable about the products and cellular plans available to me. Establishing a new account was very streamline! I highly recommend Cellular Plus if you re in the market for a new cellular provider.

Brooke is the best ever. She was such a great help and was happy to set me up on Verizon and answer all of my tech questions. I recommend stopping in and saying hi to her!!

Chelsea was absolutely amazing. So careful and explained everything so I was comfortable with the new phone. I am so happy I had the opportunity to have her kind help.