Went into Verizon this morning after losing my pho...

Went into Verizon this morning after losing my phone yesterday and the manager Traci did an excellent job informing me and helping me upgrade to an iPhone 7. I was extremely impressed with the customer service she gave me. Friendly, kind, thoughtful, sympathetic and understanding of my situation she helped me get exactly what I needed. Just as I hope I'd be treated. She was working alone because her coworkers had called in sick but nevertheless efficiently helped other customers and myself in a timely, professional, friendly fashion. I could tell that the other customers appreciated her service as well and they didn't mind waiting a little longer. She was honest, genuine, fast and took the time to do an above average job through the whole process. Very impressed overall and glad I got her to help me out! Thanks again Traci!