CATS Motors, Inc. Review

they sell cars with defects. not even a year yet with our car but we already had to go through a lot just to make them agree with the warrant they gave. they always say it's our fault and make up excuses when they obviously are at fault. our car is a Jeep Wrangler 2016. Yes, we filed a lawsuit against them but they don't show up at meetings it's been almost 2 years now. They are very irresponsible when it comes to this matter. A really bad company.

Warm and accommodating service receptionist; very helpful service advisor; comfortable waiting lounge; and the free coffee is a plus! Five stars!!

Mom
Alfon

After I had my serviced in Dec 2109, I immediately noticed on my way home that there was a substantial loss of power and the engine was making a hollow deep throaty sound. I returned to CATS immediately and it was determined that the loss of engine power was due to a disconnected rubber hose (which was about 50 mm in dia.). Although the power went back to normal after this was reconnected, the hose sustained some damage as it rubbed against one of the engine's pulleys. I have made and have been following up the CATS Service Dept ever since; unfortunately, and have not yet replaced the damaged hose after 10 months. THIS IS NOT ACCEPTABLE!

In addition to the damaged hose, the sliding cover of my center console got broken during the said PMS and CATS stubbornly refused to replace this citing wear and tear as the reason. Although I countered that it was not broken when I brought the car in for PMS, they simply denied my claim.

Moreover, after the said PMS, I observed that so many settings in the car were not restored to my settings; e.g. aircon was at the coldest temperature setting (i.e. 16 deg C), key chain was broken, mosquitos inside the cabin, seat adjustment was off, etc.

To make matters worse, my calls and texts to the service advisor and the service manager were not returned lasting for about 8 months.

The service level of CATS Motors is at rock bottom especially considering the premium brand they are carrying!

This is a high end car dealership on EDSA in the San Juan Green hills area primarily selling Mercedes Benz but also Chrysler and Jeep as well as Harley Davidson motorcycles. They are a dealership as well as a service center so you can bring your car here for maintenance. Service is good though a bit on the pricey side.

The main dealer of Mercedes Benz in the Philippines.

Friendly courteous people that will accomodate your concerns on their vehicle brands

Wrecker of Cars! I have been warned to be wary of them. However, they are the official dealer and was concerned about the resale value of my car. I have already let two backjobs pass. This time after a prolonged preventive maintenance session with them (5 days), 4 weeks after my Benz E220 CDi with 40 t km mileage suffers a major engine fault. The repair of the valve body assembly will cost 5 t dollars! WHO done it! Enough!

Cool place,it's a good place to buy an expensive cars.

The whole row of vehicles along EDSA is beautiful to look at.