Castle group Reviews

Juan Mesa was a huge help. After many attempts to resolve our issue Juan figured it out. Many Thanks!

I just want to say that Flor de Maria who answered the phone at castle group for my HOA in Central Park Lakewood Ranch Florida Was extremely helpful, and very efficient in resolving an issue I had. Flor didn t question or interrogate me and she immediately, while I was still on hold on the phone, addressed the situation with the correct people. She completely resolved the issue within a very short period. She followed through with the appropriate email and proper attachments. This is the type of person we need more in life! Someone who listens, doesn t judge, takes ownership of the situation, and resolves the situation amicably. Someone who follows through completely, and keeps her word. I am so very pleased.

Katalin

I dealt with Flor Maria in setting up new country club east account . She was very polite and helpful

Thanks to Kristin Rodrigues for her great assistance in establishing our new account at King Gate!

I am so delighted and impressed with the level of professionalism and concern I received from Flor. She is a superior assistant. I called her in a panic as I required documents that my new iMac computer was incompatible with. She copied them to pdfs and sent them to my email.
If I could give her 10 stars, I would!

The attention and customer service are unbeatable. Always friendly and diligent

I did not want to miss the opportunity to thank Flor for the professional way of treating me.
I had a problem with the association in Savanna, Weston and Flor helped me step by step in trying to find a solution to the issue.
Excellent customer service. Keep up the good work!

Juan Mesa was very helpful in helping to set up my account. Thank you so much.

This company took over the accounting practices of the condo development that I own property in. After the first couple of months, I kept receiving snail mail telling me that I owed maintenance payments with late fees. Proof was then given of my payments and I thought that would be the last of it. However, every month more of the same! Apparently, I was not the only one! I found out later that this was happening to many of the development's homeowners. After a little more than a year this company was sent packing. Company does not review maintenance payments manually. If you don't have all bits of information in the right places when automated review happens, you are deemed delinquent. Company shouldn't be allowed to handle major accounts!

Kristin Rodrigues at Castle Group quickly resolved my request related to HOA billing at Orchid Grove townhouses in Pompano Beach, FL. I am very satisfied with the service provided.