Carter Autoland Reviews

We had the pleasure of buying an automobile from Robert Valdez. Robert was so patient with every single question and concern that we had. He never rushed us into making a decision. He allowed us to look at different options with different vehicles. Robert knew all the bells and whistles about the Chevy's that we looking at. Any question, he was able to answer honestly. He was quick at getting all the paperwork done and us back on the road with our new vehicle. Thank you Robert for being an awesome salesman to us. We will def be seeing you in the future.

We were very specific regarding the vehicle features we were looking for. I made an inquiry on their website to check the availability of a vehicle we saw that they had listed. Within minutes, Vanessa in the internet sales department reached out and confirmed that the vehicle we wanted to see was indeed available. After a short drive, we arrived and we were introduced to Byron who did his best to make sure we were taken care of. We took the car for a test drive and made the decision to purchase. There was some unnecessary back and forth regarding dealer installed options and their price, but we were treated fairly on our trade-in and the ultimate price we paid made us feel right about the purchase. Mark in finance was very good at his job and took great care of us. Overall, we felt very comfortable in the dealership and we would do business with them again.

Automotive Sales Consultant, Robert Valdez, was extremely helpful and thorough with the buying process. Robert laid everything out and was very cut and dry. Very knowledgeable. 10/10 would buy from him again. Thank you to Fernando Gonzalez with following up on my initial inquiry. Very happy with my purchase!

It was pretty easy considering you're trading in one vehicle and buying another one. But when it's all said and done I am very satisfied with everything. This is actually my second vehicle I've purchased from Ron Carter. Out with the old and in with the new. Happy Camper

Go to Ron Carter!!!
From a service department standpoint, don t be afraid to take your car to this dealer for service. I know service departments at dealers get a bad wrap. Trust me, I went through it. My truck was in a different dealer s service dept for 3 weeks before it was even touched and when they finally diagnosed it they racked up over $5k in electrical repairs. Took my truck to Ron Carter for a second opinion. While it was there, the Texas ice storm hit and everything shut down. But low and behold, they had my truck diagnosed faster than the other dealership did still. AND they tested all the problems the other dealer claimed was going on and found zero issues. 2 weeks later, a fraction of the cost. My truck is fixed. Perfectly. Drove it 1200 miles over the course of the next two weeks for vacation. Zero problems. Hats off to Carol, and the whole service department. Your honesty and communication won my business for as long as I m in TX! Go to Ron Carter!

Robert Valdez was great. Worked with me step by step to find me the best car that fit me and my family. If you are looking for a car come to Ron Carter and ask for Robert! Great place great cars great salesman

Robert Valdez was BEYOND helpful in finding the perfect car for me. After weeks of looking...we managed to get the car in one day! ( 08/04/2020) He spent extra time after the sale giving me pointers on how to work my new-to-me stick shift, and answered any and every question I had with patience. The buying process was a breeze thanks to him and the wonderful Finance team at Ron Carter Autoland!!! I highly recommend asking for Robert Valdez, you won't find a better salesman!!! He genuinely cares for his clients and was wonderful in following up on the vehicle the week after to be sure I was still happy and problem free. NEVER have I met a more HONEST and Caring sales man in my life!!! We will never go to another salesman or dealership!

Went in to look at a truck, the sales person Steve was nice and helpful. There was a person who I believe was a Supervisor or Manager(didn't get his name but he had a thick accent)walking around without a mask cussing customers aloud through the window. Obviously the customers were outside and couldn't hear him, but I was in a little cubicle close to him with clear window and I know he saw me. He either didn't care or did not think I would write a review. I thanked my sales person when he returned, but I will take my busines elsewhere. I cannot believe such a person is in a leadershio role. I hope someone from the Ron Carter family reads this post and talks to him. I should post the video online and put him on blast, but I don't want to ruin this mans career. I just want him to be a more decent person at work.

Customer service experience was excellent! Currently being home bound due to a spine injury, I was very nervous about how I could make this happen. I can t thank them enough for their kindness and communication. They went above and beyond! This is my 4th purchase from this dealership!

Today I made new friends at Ron Carter pre-owned store. Sammy was a very nice salesman. He was prompt, polite and very committed to helping me get the car I wanted with quality and economy. Maurice, the sales manager, listened to my needs and found the perfect price point I could afford. JJ was ready to close the contract, making sure I understood every detail before signing. He and all of the team were so personable, up front and straight forward with everything. It was a very pleasant car buying experience and I made new friends. The Ron Carter family did it again. Thank you fellas.