Capital Ford Lincoln Review

Great buying experience. Really appreciated the courteous staff.

Great team very helpful and a lot of fun to make a deal with.

Good service, shuttle service on weekdays, techs are not the best.

Ryan lekhno is a genuine treat, and hand's down the best of salesmen ever.

Easy and straight forward to deal with. Found what I wanted in a vehicle and made it all come together in pretty short order. I am not a big fan of buying vehicles but that has changed after making this deal.

I will from now on recommend Capital Ford to everyone, not only did they meet my needs, and wishes for my trade, but they went beyond that. Almost to the point I had to make sure it wasn t a joke or if they miss typed something. I am more then happy with Danilo and Joe. Will be coming back in the future for another truck. Thank you both!

Sales staff was good. Service staff was okay. I've owned my truck for 3 years now so been there a few times. My only complaint is twice in the last year I brought my truck in for 2 separate issues that I needed fixed. Both times I was called and told my truck was ready but when I picked it up the issues were obviously not fixed and had to arrange to have my truck there a second time. I get people are not perfect but these are obvious issues a simple test drive would have noticed were not fixed - I never got off the lot either time. I have kids and when I don't have my truck I have to make alternate arrangements for school and activities which happen every day and night so it's a huge inconvenience to leave my vehicle overnight or bring it back a second time just because someone in the shop didn't check their work. With that said the staff was friendly and apologetic but two times in a row is not good. Both issues were resolved on the second try.

Update** - I was contacted by the shop foreman (Lyndon) who was very helpful and apologetic and said he would make this right. I was recently back in the shop for an unrelated issue that should have resulted in a bill of some type (Leaky hose and valve) but Capitol took care of everything for me to make up for my previous visit. I'm not perfect and I don't expect anyone else to be perfect - stuff happens and this is exactly how to make it right. Customer service should be like this everywhere. Everyone seemed to genuinely care and made sure I left happy. Also Id just like to say Jesse - The advisor who I typically drop off to was also very friendly and helpful getting things taken care of for me.

We took our Edge in for an oil change. We were satisfied with the way it was handled. The only complaint I have is that they stated there was a burnt out bulb in front small light but they didn't change it.

It was my first time experience with automobile dealer and I am feeling satisfied it was with capital ford lincoln Regina. It is always been difficult switching from one brand to another. I refer Pratik Patel for his very prompt service. He didn't only gave a detailed comparison among different brands but also honest in providing translerant opinion. He is realiable & resourceful individual. In conclusion, It was great experience in doing business with you.

Craig Livingston and Eric Saleski were outstanding to work with, they took care in listening and understanding my needs and helping me be very comfortable in the decision I made with the purchase of my new truck.Honesty and understanding the process I was undertaking has earned them my business. I could not have found 2 more professional people to work with anywhere else.

JOE URSZULAN is the man. From beginning to end he worked to get us what we wanted and needed for price, options and aftermarket products. He will work for you too! Our process started over a year ago with him specifically, and more than three total. Do your homework, know the product better than they do so you can have an informed conversation and challenge him. Joe has exceeded every expectation we had for a salesperson and by far the best experience ever purchasing a vehicle. Don t waste your time going to anyone else or any other dealer. I will follow Joe wherever he goes. We love our f350; test drove a number beforehand and knew what to expect both from the truck and Joe. You can expect best price, haggle if you must - it will be entertaining for sure. Joe s always ready to re-engage when you are!

Friendly, helpful staff. Helped me choose the best option for me. Best deal in the market.

Never been easier to get a deal through. Super service at capital ford in Regina ... awesome sells guys and manager .. would go there any time

Had my FordFlex in today for some work and couldn't have been happier with the service i received from Kurtis Fehr. Great communication, solid advice, and just great overall service. I'll definitely be back!! Thanks

Mike Miller did an excellent job showing us the selection of vehicles without feeling pressured to decide. He gave us the pros and cons of each vehicle. Treated me like I was an aunt. Both Mike and Sean Hale outlined several payment options to find the best one that suited me. At time of pick up Dyas was very thorough going over my new Explorer explaining how all the equipment and options worked. Awesome job by the whole team from sales, vehicle prep and delivery.

I recently bought my Lincoln MKZ from Mirnal/Ankit at Capital Ford and have nothing but good things to say. The staff wasn t pushy at all, and respected my knowledge of Lincoln vehicles. The price was fair and Tylor from the finance team was upfront and honest. I ll definitely buy my next vehicle here.

Waiting to see. Took 2013 vehicle in last month before warranty expired. Within two weeks noticed a leak on driveway. Thought it was oil filter. Took back today and find I have a 2100 bill for an air conditioning compressor. On a 4 year old premium vehicle? I've had twenty year old vehicles with working air conditioners. Service tech will talk to manager to see if anything can be done but from his perspective it wasn't leaking when I had it in so nothing he can do. Interesting when I was in a month a go and said with my luck something will start leaking next week. He said oh don't worry. You are a Lincoln owner and we give you guys a little more leeway. Not sure what he meant by that now. Sure sounded good at the time. Update. Well they came through. Will still have to pay a portion but it is reasonable. Nice that some flexibility was shown.

I have a maintenance package on my vehicle and I drive 200 km/ day. I have gotten three oil changes on my vehicle since I bought it. After the first one I came home and my husband noticed that the tires had not been rotated. The second time he took it, marked the tires and noticed they were not done again. He said something to the service manager and got them to take it back in and do it. The service manager said he would put it in the notes that we mark the tires and that there is a lot of highway driving done with this vehicle to ensure it doesn't happen again. The third time I took it and again marked the tires and they didn't get done again.

Wow. Great salesman. Ryan Marcil. Seriously helped me out awesome! Thanks a lot!

I first talked to matthew on the phone and decided right away he is the right person to talk to. i was skeptical on prices of used cars as some have several thousands of price caps, but mathew convinced me that the price shown on the website is very close to the salling price. Up on arrival at the dealership from saskatoon everything went well and decided to buy the car on the spot.

Lots of nice toys and cars But Service I haven't found on far as with Bennett Dunlop Ford

Got my police interceptor at Capital and Ryan Lekhno was very helpful and friendly. :)

Couldn't be happier. Jasmine knew exactly what I was looking for even though I had no idea. Everyone respected my budget and my car is great!

Absolutely outstanding service!!! If you want a great experience, I definitely recommend talking to Ryan Lekhno! He is the best salesman there, very knowledgeable, respectful and honest! Ryan Lekhno will always ensure you're taken care of and make your car- purchasing experience easy and enjoyable! He is the guy to talk to!

Great service...team is always friendly and helpful

I recently purchased a 2016 Ford Fusion. The service I received was outstanding. Vijas was more than accommodating in answering my questions and Craig worked with me to ensure that my trade-in value was right.

I highly recommend this team. Great job.

We bought our Dodge Town and Country a few months back and wow-It doesnt even seem like I am driving a van! We had custom leather seats done in black and white and the work that was done on the leather was fantastic! Ryan S helped us out and made sure to explain every little detail to us prior to puchasing. I didnt feel rushed when making my selection and Ryan made sure my purchase suited my families needs. Financing was also a breeze and everything was explained thoroughly and respectfully. 5 stars for EXCELLENT customer service and 5 stars for the Dodge Town and Country!

I will rate my experience from the time i was inquiring if i need to book for an appoinment for the free oil change. I called the hotline and was transferred 3x only to hear that everybody was busy, i will just be phoned back. Disappointed as I was, thinking that because it was free that i received that kind of service over the phone, i still thought of the letter that the rep sent me after i purchased the van, saying complete satisfaction up to the services i need. So what i did was to reply to that email sent by the rep but no reply. Then good thing i have his card so i texted him, no reply then i decided to call him. His first words were "anna, right?" So that only shows that he maybe received my messages. Anyway i let it go. So on the day of the oil change which i eventually knew i a first come first serve basis, in fairness to the rep, my boyfriend he helped him but the kind of enthusiasm and willingness to help when he was selling the van were not there anymore. My boyfriend said that he even seemed as if he was not that interested anymore. Then i came to thinking maybe i should have listened to my friend who referred you guys to me to go to a the rep that helped him. With all of this, i don't know if i will be back for repeat business. I am not sure, maybe I will change my mind but for now, i feel not valued.

Always thought ford was supposed to be the place to go. after horrible warranty and ridiculously rude people on the phone I will never be back. Check your warranty on EVERYTHING. I will never be back, And will never buy anything ford again!

We bought a 2017 ford escape with the greatest experience we have had at a dealership

very happy with the staff at capital. went in thursday and had our new truck friday. harry was great, along with adrien and jason. thx. Gil Mcleod

Exceptional service, no pressure sales and able to answer all my questions.

As usual great service from the time of arrival. Shuttle service was appreciated. My vehicle was serviced and other requested service completed sooner than expected.

Recently purchased my first vehicle which was a used police interceptor. Blayne Morrow and Irvin Lorsoko are the guys to talk to!! Super friendly gave me a great deal !! Curtis from the service department helped me get my vehicle up to par with ease!!! If these guys still work here in a few years I will definitely be going for an upgrade thru them again!

My purchase went without a hitch. Craig and Sara did a great job and spent all the time required to make me comfortable with the new technology required to use all the features available. I would recommend Capital Ford to anyone interested in a new vehicle.

Parts department was very helpful and quick. I bought a new key fob for my car and they sent me over to quick lane service department and programmed it for free!

Excellent service ! Went there because our RV starter broke down on our trip from Montreal to Vancouver. They took care of our vehicule and within a couple of hours we were good to go. Thank you !

Awesome, fast, friendly and my car was spotless when it returned.

Great place to buy and deal with, service is second to none. People are friendly and knowledgeable and eager to help and please to make your visit enjoyable whether purchasing, shopping, browsing or getting service.

Mirnal Kashyap (sales) and the finance staff were very helpful and efficient in getting me a vehicle. Mirnal was well prepared, knowledgeable and even helped put my toddlers carseat in my new vehicle. This is how easy all car shopping should be. Excellent customer service.

Capital Ford was excellent to deal with. Raphy and the rest of his sales team are very professional, knowledgeable and accommodating. After sales service is also excellent. I would not hesitate to recommend Capital Ford to anyone shopping for a new vehicle.

My second buy with capital ford,
Vyas is a really honest sales man, helped me in finding the right vehicle after knowing my needs and affordability.
Very helpful with my after purchase issues as well.
Would recommend Vyas and capital Ford!!

good service helpful staff .they are busy yet it was timely

Recently purchased our 3rd vehicle from Capital and I'm positive we will be back in the future. Special thanks to Ryan Marcel and Craig for making our trade and new truck purchase easy and smooth. Great job guys!!

If you are looking for a professional and a knowledgeable salesman that will actually try to put you in a good position and give you good advice, go see Ryan Lekhno or Val Vezel

Awesome staff and even helped me clean the snow off my truck as I didn't have my snow brush!

After the purchase of the vehicle, we were not happy with the
cleanliness of the vehicle. Because of Les Rings effort and confidence
the job was done to our level of satisfaction. Our concerns were met and
dealt with promptly

It is great place to buy a used or new car . Huge selections and wonderful services. Thank you capital ford

Ryan Marcil helped me out today. He was very helpful and showed me things on a vehicle that were impressive and considerable. If I buy from Ford it will be from Mr Marcil.

Just make sure your lock key for locking lug nuts makes it back to your glove box after a tire rotation. I ended up with a flat tire an no lock key for my tires. Sure they offered to tow the vehicle and look after things, but ultimately who forgets to put a lock key back in the glove box. Pretty lame! We'll see how they deal with the $130 tab to get 3 lock lugs off. They "didn't have time" to do all 4 the following day and I was told to go ahead at my other dealership as they probably can get them off easier than they could. Just another runaround.

I had a great experience at Capital Ford Lincoln. Abbi was very sincere and helpful in helping find the vehicle best suited to me! I wasn't entirely sure I wanted to purchase a Ford prior to visiting the dealership but the vehicle I purchased ended up being the only vehicle I test drove. The whole team at sales and finance were great and I went home with a new vehicle in the same day. The finance team very thoroughly explained the payment process before buying and Abbi did a great job checking in to make sure I was happy with my vehicle after I purchased it as well. Couldn't have asked for a better experience!

I've been taking my vehicle to Capital Ford for repairs over the past 8 years and the experience was generally positive. However I found that the personal service has declined over time. My recent experience is somewhat negative as I had my vehicle back and forth over a period of 3 weeks (3 different fixes) related to the same issue. New problems occurred after each repair resulting in additional costs and further repairs being identified. I Decided to switch up after further issues occurred with my vehicle and found a local mechanic who identified the problem and fixed the issue at a cost that was less than 1/2 what Capital identified, the mechanic also identified another problem that was related to a previous fix done by Capital. I know every experience is different but a change was likely a good decision.

Sam & Joe were wonderful to deal with & made the entire process comfortable.

Staff are informative and very helpful. Payton Rempel is the kindest, smartest sales person we've ever dealt with and we've bought alot of vehicles.

I was browsing for a newer car, and had the most exceptional service to direct me to exactly what I wanted to look at. I appreciated the fact that nobody had tried to show me something that I wasn't interested in. Thank you Jonathan! Appreciate you for having the honesty in helping me make my own decision for what would suit me the best. A few days later I returned and before I knew it Jonathan and Jarrod had me trying my selected vehicle to test drive for the weekend. The next day I had Jonathan, Jarrod, and Jason help me to be the new owner of my 2012 Focus...everyone was very thorough in explaining things easy for me to comprehend, and I had answers to my questions in moments. Thank you to the great team at Capital Ford, I will be recommending your services to anyone looking for a vehicle. I love my new Focus!!

I have been going to this dealership since they opened and purchased a number of vehicles. They are so easy to work with and make the buying process painless.

Capital helped me trade in my 2015 work f250 for a new one, also a week later helped me surprise my wife with her 2017 Ford Escape. They even put on a bow I gave them for the big reveal

I was helped out by Ryan Marcil. He new everything about the vehicles I was testing. I would recommend this dealership to anyone.

Great customer service from all employees. Greated with smiles and given excellent service!

Ordered a Nautilus through Craig and Vyas. Nautilus was a new model and none had yet been delivered to any dealers so I had many questions about the specs and the various option packages. Craig and Vyas were always available to find the answers and made the buying experience enjoyable. Any time the vehicle had to return to Capital Kristin had my Nautilus picked up at home, provided a loaner vehicle and had my vehicle washed. I couldn't ask for any better customer service and convenience.

These guys are quick, helpful and pleasant. They do a great job and make sure you get your discount even if you forget you have one waiting. Way to go and thanks!

My wife and I were in need of a second vehicle. After mulling it over for a few months, I had created a short list of cars I thought would be suitable which included a Ford Fiesta. I had spotted in one on Capital's website and we went to look at it.

We arrived at the dealership and were promptly introduced to Philip. Even though we knew what we wanted we basically told him what we were looking for and what we wanted to pay. He started pulling up cars that fit the bill, and ended recommending the 2013 Ford Focus as the Fiesta may have been what we wanted but it was not what we needed. It is worth noting I do not feel the Focus was recommended only in order to up-sell a bigger sale, the fact is the Fiesta we had came to look at would not fulfill our needs and Philip Identified that. We test drove a similar model Focus to the one we would be purchasing and decided this was the car for us. The one we wanted needed to be shipped in, and there was no pressure for us to drive off the lot in a car that evening.

We were then introduced to Darren Hollinger to help us out with financing. We had an interest rate which he needed to beat in order for us to merit financing the vehicle and he was able to do just that.

The car was still in the process of being shipped from out of Province. Philip provided us with weekly updates until the car arrived. We now have had the car for a few days and have been impressed by it so far.

I am not a Ford guy, I have never been a Ford guy and never thought I would be a Ford guy. Time will tell if my 2013 Focus makes me a Ford guy, but the experience I have had with Capital Ford Lincoln thus far has been nothing short of excellent, as their other reviews will tell you. Everyone we have dealt with has been friendly and accommodating, and I hope over time that I like my Ford enough to merit purchasing another vehicle from Capital Ford Lincoln because I have had nothing short of a stellar experience dealing with them. Other dealerships should take note of what Capital Ford Lincoln is doing for their customers. You should never have to dread interacting with a car dealership and at Capital Ford I do not think you ever will.

I had a particular vehicle in mind when I contacted the dealership online. The first person I conversed with was Randi Davis. She was very courteous and friendly. She answered the specific questions that I asked and guided me to the next step in the process of purchasing the vehicle. After pre-approval for financing by Martin Kaytor I was then introduced to Mike Miller who was very unlike the stereotyped car salesman. He was very professional and knowledgeable and the whole process of dealing on a vehicle was without pressure or sales pitch mumbo-jumbo. The whole process took less than three hours from the time I walked into the dealership to the time I drove away in my 2011 Cadillac SRX. A very good experience and I will definitely purchase my next vehicle from Capital Ford. Thank you Randi, Mike, Martin and Adrian.

An outstanding crew. Followed up with immediately when sending an email to inquire about a vehicle. The sales personnel were fantastic. I was treated very well. I'd highly recommend this dealership to anyone. I also LOVE my vehicle!

I was just browsing a the Ford Edges and Matthew came to help me. He was very friendly and knowledgeable about the vehicles and forthcoming with any and all information he knew about the Edge, its features, price, financing etc. If there was a question we asked that he wasn't sure of the answer, he quickly found out for us. I enjoyed working with him quite a bit. I wanted the vehicle in white and Capital didn't have any so Matthew called around the province to find me the one I wanted. He was great.
He also bought me floor matts as a baby gift as when I bought the Edge I was only one week away from the arrival of my baby girl. He made the experience of buying a new vehicle for my growing family good experience.

I made an appointment to see a certain vehicle. Phil and Caleb were ready and had the vehicle warming up before we got there. They also were quick to show us other cars similar to what I was looking at so I could compare. They were efficient and professional and ready to work with us. I will definitely recommend them to others.

Adam Morrow was our salesman and he did great. We talked about what we were looking for in this vehicle and let him know we were not in a rush as we were looking for specific features. Adam kept looking and found us the right vehicle at the right price. Overall the service we received was outstanding right from the patience in searching for the right vehicle through negotiating the price and finalizing the deal.

My experience with Capital Ford was definitely a pleasant one! From the moment my husband and I came to the dealership the sales staff gave us space to look around and come inside at our choosing to have further conversations about purchasing a vehicle.

The sales representative worked with us to find something that met majority of our needs and within a price point we wanted to pay. Even after closing the sale they took the time to explain many new features on the truck and ensures it was clean and ready for us to take home that evening!

I would definitely recommend this dealership!

No appointment, bought the 4 pack oil change, coffee, tv, and comfy chairs. What else could you want...

End to end Capital makes the car buying experience outstanding. The various members of the Capital team were extremely helpful and accommodating and took the time to explain the products, options and financing. Great Job!

Very friendly and supporting staff, huge range for selection in affordable prize with true guidance of rightful choice like the place and looking forward for next visit

David porter did an excellent job of handeling my problem in a professional manner. I was very pleased with how he handled my situation.

I have always trusted Craig Livingston when I'm in the market to buy a vehicle. He's definitely the guy to go see!

I was in Montana on my way to see the eclipse in Casper when a hose cracked. I lost power but the truck continued to run fine otherwise. There was a sound of rushing air coming from under the hood. I called Capital Ford with my information and was given great advice. It was safe to continue operating the truck, so my son and I were able to see the eclipse in Casper and return home before fixing the leak. I drove to Capital Ford yesterday morning without an appointment and dropped the truck off. By the time the shuttle dropped me of at home, I got a call from Capital. They had found the problem and had a quote for me. The work was complete by 12:30, about 3 1/2 hours after I dropped off. I am extremely happy with the service I received from Capital Ford! And so is my son.

I have had great experiences with the sales staff and will continue to do so but where they really excel is the truck shop. I have always been happy with the service, recommendations and quality of work. The advisors and techs are proud of their worknand have always stood behind everything they do. I will not bring my truck anywhere else. Thank you Keil and Chris as always! 2012 and 2016 f350 Powerstrokes.

I recently purchased a Lincoln MKZ through Brett. He was very professional, and answered all of the questions that I had regarding my trade in, and the vehicle I ended up purchasing. I highly recommend anyone looking for a Lincoln to visit Capital Lincoln. The finance manager I dealt with was patient, and got me exactly what I was looking for on my loan - pleasant to deal with. Thank you Capital!

No BS. Great sales team. Excellent customer service.

From the receptionist at front desk to jenny ( Finance ) and than to quick lane its was a fast and wonderful experience. Will buy my next car from Capital. Keep up the good work Capital ford Regina.

I felt the experience at capital ford was professional and easy. They accommodated our needs and were enjoyable to work with. Thanks Capital Ford.

I bought a used vehicle from Capital Ford and there are no words to describe how great this experience was, unlike in other dealership they treat you like a friend and not like just another customer. Ryan helped us choose the best vehicle for our needs, after test driving quite a few vehicles he was very patient and helped us pick the most suitable vehicle for us, rather then the most expensive one. Overall, don't even bother going anywhere else, you will still end up coming back to Capital Ford.

It was okay that they gave me ride back and forth after dropping my truck and before picking it up and the door that they fixed is smooth to close now, I am satisfied of recent service of my truck, good job capital ford Lincoln Regina

Best customer service with negotiable deals aside from the posted competitive deal prices. all the best Capital Ford Lincoln.

My overall experience of purchasing my 2008 150 fx4 has been very pleasant. Both Jonathon and Adrien went the extra mile to give me the deal I wanted and also that everything with my vehicle met my expectations. I would highly recommend both Jonathon and Adrien to any one wishing to purchase either a new or used vehicle. Both these individuals go out of their way to make everything go smoothly.

Great to deal with forgot the spare tire lock when I purchased used truck ordered a new one and had it waiting at parts no charge Thanks, Philip @ capital ford used cars much appreciated will deal with again on pur next purchase

Helpful staff ended up with the perfect vehicle for our expanding family

Service was excellent. Issue I booked was fixed. Vehicle was checked over for other issues. Communication was great. Shuttle drivers were great.

Our experience with Capital Lincoln has been nothing but positive. Buying a vehicle there was made easy by the no pressure sales team. The vehicle we bought had a tire issue within a couple of months after purchase. Without hesitation Capital addressed the problem and made it right. Thanks Hannah and staff for the great service! We love our MKX. Ross R.