Tristan Hungle

Review of Capital Ford Lincoln

My wife and I were in need of a second vehicle. Af...

My wife and I were in need of a second vehicle. After mulling it over for a few months, I had created a short list of cars I thought would be suitable which included a Ford Fiesta. I had spotted in one on Capital's website and we went to look at it.

We arrived at the dealership and were promptly introduced to Philip. Even though we knew what we wanted we basically told him what we were looking for and what we wanted to pay. He started pulling up cars that fit the bill, and ended recommending the 2013 Ford Focus as the Fiesta may have been what we wanted but it was not what we needed. It is worth noting I do not feel the Focus was recommended only in order to up-sell a bigger sale, the fact is the Fiesta we had came to look at would not fulfill our needs and Philip Identified that. We test drove a similar model Focus to the one we would be purchasing and decided this was the car for us. The one we wanted needed to be shipped in, and there was no pressure for us to drive off the lot in a car that evening.

We were then introduced to Darren Hollinger to help us out with financing. We had an interest rate which he needed to beat in order for us to merit financing the vehicle and he was able to do just that.

The car was still in the process of being shipped from out of Province. Philip provided us with weekly updates until the car arrived. We now have had the car for a few days and have been impressed by it so far.

I am not a Ford guy, I have never been a Ford guy and never thought I would be a Ford guy. Time will tell if my 2013 Focus makes me a Ford guy, but the experience I have had with Capital Ford Lincoln thus far has been nothing short of excellent, as their other reviews will tell you. Everyone we have dealt with has been friendly and accommodating, and I hope over time that I like my Ford enough to merit purchasing another vehicle from Capital Ford Lincoln because I have had nothing short of a stellar experience dealing with them. Other dealerships should take note of what Capital Ford Lincoln is doing for their customers. You should never have to dread interacting with a car dealership and at Capital Ford I do not think you ever will.