Capital Communications FCU Reviews

So I bought a vehicle not knowing it had a lien on the title and didn't get the lien release from previous owner/auction. So upset that I couldn't register out of state without the lien release receipt. I decided to call CAP COM FCU to see if they can help even though I wasn't a member and they were the lien holder. Spoke to a very nice woman name Tara and it was such a great experience from start to finish. She made all my troubles go away. Told me the car was already paid off and not to worry she will send a release receipt. This credit union rocks. thanks again And thank you TARA

Worst Credit Union on the planet. They are crooks! Walk away and don't look them in the eye! They care zero about you and 100% about how much money they can make from you.

It's my bank me and my wife love it. Here
People are nice very helpful and you can
Get a lot things done in one day or if you need to have another day thay will help you thru that to I think it's a good idea

Although we moved out of the Albany area over 10 years ago, we have maintained our business with Cap Com because the service is always impeccable. They make everything easy and stress free. Yesterday when I called and needed a payoff faxed to my attorney before the end of the day, Chris kindly assisted me. He needed to put me on hold while another department processed my request, yet checked back in with me so I knew I wasn t forgotten. It is the kindness and thoughtfulness that Cap Com has always displayed that sets them apart from other credit unions and banks. Their custom service cannot be beat! Thank you for always making potentially stressful situations a breeze!

Excellent bank and friendly staff, but please stop training new employees first thing in the mornings. I own a business and have to make it there before 9am(bank branch opens at 8:30am). I can't tell you how many times I've been late to my business because a new employee is learning the ropes. This morning I arrived at the bank at 8:40am to make two deposits and a withdrawal, I didn't walk out the door until 9:15am and there was no waiting line.

#1 fc union, go above and beyond and no matter what location you go to the staff is always plesent. Very personal with their customers which makes you feel important.

If you are a member, get out now. If you are thinking of becoming one, DON'T. quite possibly the WORST "bank" i have ever had to deal with. No one helps, a lot of beating around the bush when you ask questions. Been battling with these people for years to get payments made and its like pulling teeth. finally get payments arranged and then something goes wrong, they say they are calling to get it fixed but they are full of it. been sending payments for almost 2 months now and now out of no where my account has been sent to collections. if you are thinking of moving out of state and still be able to make payments or get any information don't even think about it.

Was very happy with CC for quite awhile, now main branch has tooooooo few tellers working at a time and lines are to be expected. AND to many conversations by the main branch tellers and not enough work. I mostly go in during work breaks and, well you know. Overall with CapCom I am pleased and have almost 0 problems other than above.

Giving this branch 1 star because the ATM never works, and they never seem to fix it it properly. The machine once froze and kept my debit card inside for 30 minutes! I was late for work because of this.

BEWARE!! Use to love this credit union. 2 years with them now all they do is charge crazy fees. Had 2 $30 dollar courtesy pay fees that was a mistake on there fault and the guy i spoke with on the phone who had no hospitality and no personality claimed that this was a service i signed up for and even tho money was there nothing he can do total bs im done with this credit union!!!

This cap com is verry nice to bank but a little bit out of my way but I still like it

This bank has the worst customer service we have ever seen. We received $60 less than our balance when closing the account, and when we asked why, the teller said he could not check the balance since the account was now closed. We then called to try and straighten out the missing money issue and my wife was verbally attacked by a customer service representative. So we essentially had $60 stolen from us, then verbally abused by someone who should have been trying to help. I strongly recommend taking your banking elsewhere