Capelouto Termite & Pest Control Review

I will never call this company again , they have no idea about customer service by phone.

Capelouto worked with us to develop a no-kill solution for a rodent problem. That was really important to me.

Capelouto has always provided prompt, reliable, and effective service. They stand behind their services and have always treated me, the customer, with utmost respect. I have found this with every employee contact I ve had.

Quality is awesome never have pests in or out of our house since using them. Always reliable and on time when they say they re going to be here.

Capelouto is always very professional, courteous, on-time, and so much more.

Capeluto has been wonderful since we moved to Tallahassee almost 2 years ago. I have never had any issues contacting the company for our pest control needs, and the employees are so great and friendly every time, even when I've called at the last minute to change the date of service. George, our technician, is so thorough and calls to let me know when he'll be servicing our house, as well as when he leaves if I'm not home. I have NEVER seen a roach in my house! Hallelujah! We also have a termite bond with Capeluto which provides additional peace of mind. I would highly recommend Capeluto to anyone looking for a pest control company who will go out of their way to make sure you never have to worry about bugs in your house.

I give them a three because when Capelouto was a family owned business, they were amazing. It has not been the same quality of product used to spray for all kinds of bugs, since bought over by Terminix. (I would have given them a zero.) I am not surprised because we originally had Terminix services and switched to Capelouto when the ants, wasps, roaches and spiders were taking over and we were loosing the battle. The staff is still incredibly helpful and professional but I cancelled the monthly maintenance because it did not seem to be working. Once again, the bugs were taking over and my money went along with it. I am worried about our termite bond because it renewed months after Terminix took over.

I have been with Capelouto since 1980. Excellent service year after year. Grant Dunlap, technician, is first-rate--always efficient, courteous, and dependable.

This company is not only fanatical about helping their customers... they really Care about what they do!!! Service is top notch!!!

Awesome and dependable. Wouldn't use any other service.

This business gave quick service and was very informative about the service. Jerome and Tramel were excellent. The response was quick and very thorough. This was our first experience and was very pleased.

Julio was friendly, thorough, and explained everything he was doing and why. I haven t seen a bee or bug in my house since. Very happy with his service!

The staff are very courteous and the service is great.

We've been with Capelouto since 2010, never had any problems with them. The staff is friendly and timely with responses for additional service needs. Pricing seems fair, I haven't done much comparison lately. I would recommend this company. Taz, my technician, is great and an asset to the company.

I called Capelouto for flea control and the experience was great from beginning to end. The customer service ladies, Amanda, Judy, Jodi and Liz were all GREAT! The technician was very professional and accommodating. I would recommend Capelouto to everyone!!

Can't recommend Capelouto enough. It all started one fine summer day and we got fire ants in our house that bit my newborn son. At the time we were using a different pest control, who refused to come out because it was mid-month of our contract. Called up Capelouto and BAM those suckers were taken care of within an hour.

Now, we have our monthly contract with them and for my family it's well worth it. They always come through when we need them, whether it's for the regular visit or not. We always get the same person, Eddie, and he's always kind to my entire family. Fire ants are a constant issue, and any time we see a new mound pop-up in our yard, we call them, Eddie generally shows up within an hour, the same day, and makes it safe for the kiddos to go back to playing in the yard.

I have been with Capelouto Termite and Pest Control for several years, very happy I decide to give the company a call, the services are great.

They are a great company and I'm so excited for the future

Excellent service each time they visit. Their extremely well-trained employees make a difference by listening and solving any problems. They are always punctual and truly care about the quality of service. We have been very pleased with the pest control and the staff. Great company!

My Capelouto technician is fantastic, super smart and does a great job. He's very easy to talk to and is a great resource. Also, your billing system is great and the folks who answer the phones are first rate. Great service and good products. Capelouto can't be beat!!

Reliable and professional employees who put down a great product which keeps our house pest-free. Thank you!

They are here when they say they will be, if not earlier. Customer service is extremely friendly and thorough. And there are no bugs. What more do you need?

Roberto is fantastic and has always handled our requests promptly and professionally. Even our dog loves him!

Today, we had fire ants in the kitchen! We thought that they only would come on monday, but today at 7:00pm julio came over! he was an expert, was very nice and even did more treatment than normal.capolouto should be very proud to have julio

You really cannot tell how good a company is until you file a claim. I have been a customer of Capelouto Termite & Pest Control for 9 years. Last month we found termite activities in our garage. Capelouto immediately sent tech over and did emergency treatment. Manager Paul and his crew then followed up with damage assessment, treatment, repair, and restore. The job was professionally done. Paul called me after everything is done to make sure I am satisfied with the result and ensured me Capelouto will do everything they can to protect my house from termites.
Having termites is not a good thing but I did have great experience with Capelouto s services. It is a big relief knowing I have a great company on my side.

Terrible for the first time i went outside to watch to see how bad the capelouto man has been ripping my parents off, it was embarrassing, we will not be using your company ever again, im going to take care of my parents home from now on. I want to talk to a owner or manager to make a verbel complaint.

Great service over the phone, politeness and timeliness during the service, the pricing is reasonable, and just the whole experience was great..

My husband and I purchased a home here in Tallahassee this year. The home has had a termite bond since 2014 with Capeluto - 2 previous owners maintained the contract. We just renewed one month ago at $467 a year, Centricon system, bait stations. Massey came to quote our lawn service and mentioned the termite stations. We talked and was advised they charge less for new stations to be placed initially then what I pay a year and that the renewal years are only 225$ a year not $467.
I contacted Capeluto two weeks ago to make inquiry as to their higher prices. The lady was very nice but said that Liz would call me back. Never heard from Liz snd yesterday got a call from Tech saying he was coming to remove my system. We talked about the situation and that I was totally unaware that they had canceled the contract as no one called me back. He said my cost was higher that their yearly rate even with the new system and that he would discuss this with the manager to see if we could work something out.
The tech called today and said that he was coming to remove the system and throw them away because the original contracted customers in 2014 got a discounted rate of $200 dollars down to put in the system they agreed to pay $467 year to make up the difference. So I am stuck under their pricing and contract if I want to continue service. Well I think they made up the $200 difference 10 years ago lol ridiculous! Rather than to keep a client and offer me their normal pricing yearly rate pull out the system and cancel them is what the MANAGER said. I will make sure to call corporate and let everyone I work with know who have them and recommended them to check their contracts as well.

George & Jim came out, listened to my concerns and took care of everything I was worried about in such a short amount of time! They were very friendly and attentive, great service! Now I won't have to worry about the kiddos getting bit by ants or wasp at our egg hunt this weekend! Thanks again for awesome service!!!

Very pleased with services provided by Capaluto! Particularly pleased with my service provider, Paul Rushing!

Our experience with Capeluto has been so amazing. Great customer service and quality work. Everytime we call they come out either the same or the following day. We highly recommend their business.

Crawlspace treatment was done by Capelouto. I cannot say enough about the excellent service that was provided. From start to finish they have been fantastic. I highly recommend Capelouto.

Made a claim on termite damage last December 2019. Sent multiple text and call for update on claim. Now I have a renewal notice for my bond. Why should I renew a bond, you can't make a claim on?

Excellent service by this company each and every time. They have professionally trained personnel who are extremely courteous and know what they re doing. I highly recommend Capelouto to service your home.

We have monthly service & an annual termite bond. Our service has always been wonderful, especially with Julio.

First, the price is high compare to terminix. It is doubled, both initial treatment or annual renewal. Secound, I never see anyone stop by for general pest control and the fire ants is all over the place with in 10 feet of my house. But they never forget charge my card for 35$ evey month. Good job Allen Donaldson for your contract sale. For all the people consider this company, check out with Terminix after you did quote Capelouto and you will see how ridiculous the price is.

Friendly and professional service with good Christian values. You're the only company that actually calls me in advance before charging me if you've learned I have insufficient funds and are willing to adjust payment schedules to a time that works better for me. You always call and ring the doorbell to not alarm me. Your business is unobtrusive, gentlemanly, and gets the job done! I don't see spiders in my home anymore, thank goodness! And I appreciate having your service for my own peace of mind and protection of my home and my family. Thank you for all you do! And I should also say that I have already referred you to friends and family, so if there was something beyond 5 stars I would give it.

Our technician George Groot always does an Incredible job. He is trustworthy, reliable, and has an Amazing work ethic. He always gives great recommendations on ways to keep us bug free and is always willing to answer any questions we have. Capelouto's customer service is the best I have seen. I trust our home to George and Capelouto.

I have been a customer with Capelouto since I bought my house. Tazz is always professional when he comes to my home. He is an asset to your company .

I really appreciate Capelouto's quick response time!

Our home has been protected by Capelouto Pest control since we built it two years ago. Nick is very reliable and will call before coming out, to see if we are having any specific issues to take care of. Their customer service representatives gives the best experience when I call and I always recommend them to my friends.

Great folks and great service. We've used them or years and highly recommend them.

JAMES, my technician is not only PROFESSIONAL, KNOWLEDGEABLE and EXPERIENCED, he GENUINELY CARE about making sure ALL of your concerns are resolved! THANK YOU FOR MAKING HIM A PART OF YOUR TEAM!

Tried to use them, nobody would answer the phone. 2 days straight. I called the number on the web 0272.

I have used Capelouto for over 30 years for all types of pest control. I would not use anyone else, unless the acquisition by Terminix causes them to lose the home town flavor in a desire for more $$$ to feed the corporate entity!

My family has used Capelouto's Pest control for 30 years! We have family stories that feature "The Capelouto Man." They are dependable and truly care about helping and doing the right thing.

Julio has been to my home 3x now for pest service. He is professional, knowledgeable and very helpful. He is just a super kind person. I am very happy with my service. Also, Judy, in the office is very kind and helpful as well!

Taz is always thorough with his inspections and anytime we call with an issues, he comes out during a convenient time. He lets us know what he has done and what we need to do to prevent issues in the future.

Very thorough and complete pest control. They have taken extra care to deal with some unique issues in a timely manner. Going the extra mile to meet our needs and schedule. Thank you.

We brought several boxes into our home from a storage unit which turned out to be infested with bugs. Grant, our Capelouto service rep has been excellent in working with us to get rid of these pests. He has scheduled follow up visits to ensure that we get them all. Very pleasant to deal with, thorough, very helpful.

Your technicians are dependable and courteous. Your sevice is priced reasonable and the perimeter protection works great at preventing insects in the house.

Thanks Capeloute! I appreciate how quickly you were able to respond in taking care of my home buyers requests.

I find this company to be very consumer oriented. They call to be sure you are satisfied, are genuinely upset it there is any problem, and follow up on a consistent basis to be sure their customers are satisfied.

Capelouto has been servicing our home for decades and we're been extremely pleased with the service itself, the effectiveness of the service, and the wonderful service people we've had over the years. They're knowledgeable, friendly, and considerate. For example, they go out of their way to be sure our dogs are safely away from any spraying. We're obviously pleased with the service and expect to be customers for many years to come.

Capelouto tech just did our annual termite inspection. The service tech was very polite, respectful, and thorough. I had several questions and he had all the answers. Knowledgeable techs and great service!
Thanks.

Affordable and come out at no additional charge to address any pests that find their way inside your home while in between treatments. Loyal customer for 8+ years!

Was pleased with the timeliness and consistency of service and was happy to have the same representative come to my home this year as in previous years. This shows this company is consistent and well managed.

Technician is always courteous and professional. They ask and address any concerns I have, promptly.

Taz is an amazing service technician. I appreciate his through work. He is always professional and kind. The overall service from the company is great, but it s the personal attention that has kept me all these years!