3 years ago
We had an awful experience there tonight. There we...
We had an awful experience there tonight. There were 7 of us, 3 adults and 4 kids. We went for dinner and it wasnt very busy. After 20 minutes of sitting there without any acknowledgment by any of the staff members, I went to the hostess stand to ask if we had a server and was told they'd send one out right away and that they had forgotten to assign us one. The server came out and we gave her our entire order - drinks, appetizers and entrees. My husband has a dairy allergy and we told her if there was any dairy in the seafood stew, he would have the lobster roll instead. She even repeated it back to us. The 3 beers ordered came out, as did 2 of the kids drinks. The 2 waters ordered by 2 of the kids took 15 minutes to come out. Then we got the appetizers AND the entrees at the same time, except for my husbands order. Five minutes after everyone else got their food, a different server came out to tell him there was dairy in the seafood stew and to ask him what was the other option he wanted. My husband told him the lobster roll and then had to wait another 15-20 minutes before getting it. He had also asked for a Sprite, which he never received. Not once did a manager come over to talk to us. The waitstaff made themselves scarce and we didn't see them once we had our food. We couldn't even let the server know that the salad mu daughter had ordered without dressing came loaded with dressing. We sat at the table after we were done eating waiting for someone to come. My husband finally went to ask for the manager, who said she would see what she could do. And again, never came speak to us. I've worked in many restaurants in my life and the managers have ALWAYS gone to speak to the table if something wasn't right. She did comp 1 appetizer, 2 beers and the lobster roll. We weren't looking for a free meal, but just some courtesy for how bad our experience was by speaking to us and apologizing, which should definitely be done when a table was seated and not assigned a server. This is not someplace I would recommend to anyone after the service we received.