Friendly and helpful - if you go in person. The warehouse was laid out in a clean and organized manner, and everything was well stocked - from racks, rigs, steel plates, bumper plates, etc etc.
If you are not local, and/or you try to call them... they just don't answer the phone. Good luck.
Pretty easy to find, contrary to other reviews of this specific location. Massive selection, so it helps to know what you want before you go. The 2in weight plates were reasonably priced, especially for right now during the pandemic. They're only charging $1.50/ 1Ib at the time of my purchase. The workers and management were super helpful. They were pretty quick about fetching my equipment. I only spent maybe 10 or 15 minutes there from the moment I park my car to the moment I left. Not the most polite bunch of people but neither were they rude or unpleasant to any capacity. Working in a not air conditioned warehouse in pants is tough work, so I wouldn't expect them to be all cheery like some footlocker employee at the mall. All in all an excellent experience, hands down would recommend to my friends and family. 100% shopping there again in the future.
Personally drove to their warehouse as I live in Houston. Purchased a 6ft barbell and bumper plates to do squats at home. Great quality and great customer service. The man who helped me was very gentleman like and polite. The employees loaded everything in the car too. Very well priced. Took less than 15 minutes to get everything. They have a lot of great workout equipment. So happy I found this place. They take card payments.
DON'T DO IT!!! They don't answer their calls or emails. I recently purchased some bar bells from them and one of the pins were missing and could never get a response from them. 2 emails and one call to which they don't pick up and their mailbox is full. This is NOT HOW YOU SHOULD RUN A BUSINESS!
Good prices fast service. This is a warehouse and you'll find all kinda gym equipment about 10-15% discount compared to regular retailer stores. Gear is new and come in boxes. All sales are final and there are no returns.
Nice and clean/organized. People were nice and willing to help right away. This is a hidden treasure for anybody looking for fitness equipment. I will definitely come back for my future fitness needs!
I'm not exaggerating, WORST customer service ever. Their customer service department will send you a link that doesn't answer your questions. They don't respond to emails. I don't know if this is limited to Houston, TX, but their distribution center in Joliet, IL seems to be very incapable of trying to help.
I have had very pleasant experiences with RAGE Fitness, Valor Fitness, Titan Fitness, and Rogue Fitness.
I literally just left this place and its a treasure trove of weight lifting equipment at great prices. For those of you who left poor reviews because its not a storefront, thats because it isn't. Its a warehouse/distributor that just happens to also do direct sales to customers. My sales associate was very helpful and patient with me (I tried half the equipment they had) and even guided me to a better product than the one I thought I wanted. Great place, great service, great equipment, and yes, I was a paying customer.
Bought 3 barbells for my gym that I use on the rigs at my gym, they did not fit the rig. Asked to exchange them but they would not. To their defense, they have an "all sales final" policy, but I thought they may try being customer service friendly and make an exception, but no such luck, so that was a waste of money for me. I brought them back the next day unused.
Other than that, good prices, nice sales people.
It's literally a warehouse with discount excersie equipment. I'm assuming it comes here before it hits the shelves or that its outdated bit the prices and quality of what was being sold was definitely eye catching.
capbarbell.com