The day my son was born at the CHA hospital was th...

The day my son was born at the CHA hospital was the happiest day of my life. But this review is not about that day. The review is about indifferent, unprofessional staff and horrible unacceptable service at CHA s ER. We got dismissed from the maternity ward on the 16th and were seen at the CHA Malden the following day for checkup. The bilirubin level was high and as a precaution the doctor suggested we do the test at CHA Cambridge emergency room lab the following day since it s a Sunday and CHA Malden s lab will be closed. Not suspecting any issue we agreed. So on 03.18.18 we drove up to CHA Malden Emergency room to get a 1pm bloodwork test ordered by our pediatrician the day before. And here is when a nightmare started. I should probably reiterate that my baby was only three days old and i was clearly sleep deprived, tired and hormonal . Here we were in the end of the flu season in the busy emergency room- not fun. After a 30 minute wait to talk to her, the receptionist dismissed us immediately after being told what we were there for: We don t do this here. I don t know where you were sent but it s not here. May be upstairs. So we took the elevator up to the hospital s lab . When after another half an hour standing at the lab window waiting to be helped someone finally came out. That lady was also very indifferent to our problem to find where we were sent: we are closed today. It s not here. That was a breaking point for me and i said: you work here at this hospital, so you are going to help us because we need bloodwork done and the doctor sent an order here. We are not leaving until someone helps me and my 3 days old son!!! The other two people that came out at this point did not know what to do either. So i suggested that they dial an on-call doctor at the CHA Malden and figure out what to do. So they did and the doctor on call confirmed that we have an order for bloodwork and need to go to the emergency room lab to get blood drawn. Down to the 1st floor we go again. The rude lady in the ER finally checked us in. We spent a few minutes in the ER room where the nurse checked my baby s temp, oxygen level and drew blood. Then they dismissed us and we went home. Absolutely unacceptable service by all the parties involved. Is this done to all the 3 day old children and their mother s or are we the only lucky ones? People are in the hospital to get treated, not to get mistreated. Imagine my surprise when my insurance sent me the letter that CHA ER charged them over 1K for the service of which $150 was my co-pay. That is a very expensive bilirubin test order that i had to give to my baby both financially and emotionally. Hospitals need to have clear protocols and follow them- This needs to be fixed immediately so the staff at both CHA Malden and CHA Cambridge know what to do in the situation like this- simple blood test on a Sunday.