I have worked with CallSource for over 6 years, at every turn they have found a way to accommodate my sometimes creative requests. CallSource has given us an advantage in the market place by providing excellent key metrics and the resources to track trends and ROI..
I recommend them highly and have been very happy with the quality of service I have received. Oh and Thank you Hillary :)
CallSource is very reliable and makes tracking calls a complete breeze. Maria M is the most accommodating account manager, she is always quick to respond and eager to take care of even the smallest (or craziest!) of requests in a prompt manner.
Great program for tracking leads! We have about a dozen campaigns that all use unique tracking numbers to measure performance cant recommend it enough! Hillary has been our account rep for over a year now and she is great to work with!
After reviewing a myriad of vanity number providers, I came across CallSource. I was immediately impressed not only by the availability of good vanity numbers, but also by how easy their vanity number search tool was. To make their offerings even sweeter, pricing for most numbers were and still remain very fair (I had spoken with their competitors wanting anywhere from $500-$9000/mo!-- I ended up getting a better vanity number for *significantly* cheaper with CallSource).
The best thing about CallSource however is their service. They genuinely understand the struggles that new entrepreneurs face and work with you to ensure you are 100% satisfied. The salesperson I spoke with was Jack Price III. He was friendly, professional and offered me very fair deal for the vanity number I was interested in. My account manager was Hillary Duda and she was just as phenomenal in handling my servicing needs. There were times when Hillary and Jack really went out of their way to work together to help me with certain requests, which led me to believe that service is something that CallSource as a whole takes very seriously.
All in all I would recommend CallSource very confidently to anyone who has a need for a vanity number. This company is a triple threat in having quality vanity numbers, great deals, and above all else an outstandingly high level of customer service.
Was able to get started today with their service. We are excited to see what this tool can do for our call center. Also, we want to give a big Wahoo to Ben Schiftan for taking such great care with getting us started. His passion for what they are doing shines through very clearly. Would recommend serious consideration if you could use help in improving your call centers performance.
It is a great product that is easy to use. I can easily access all of the info I need in the extensive reports library. When i have a problem, they have great support. I wish all of the companies we did business with worked as well. Maria, our account manager is just the best.
Ben, I was looking and listening to the calls that came in yesterday and noticed that a customer did not want to give her information to my answering service. So, I called her phone number from your program. She was very appreciative that I called her back and we booked an appointment to replace her vent system. This one call has more than paid for your program. Thank you. Gary K. SLO Dryer Vent Cleaning
This company offers many awesome features for your business! We specifically use them for call tracking and reporting and we couldn't be happier. They website is simple to understand/use and once given the provisioning tool- easy to manipulate. You can also create your own reports which is extremely helpful when you are trying to review very specific data. Our representative- Maria Mier is amazing to work with! She is very efficient, resourceful, and also quick to respond to any of my inquiries.
I was initially vey disgruntled after some less than pleasant interactions with Garrison. A very nice manager, Ben, called me and restored my faith in CallSource. Ben is great.
Great customer service and vey professional. Very quick to respond and answer any/all questions and always leave me feeling good about the conversation. Thank you.
callsource.com
