Phillipe was absolutely fantastic in making sure my DB11 purchase experience was great. The same goes for Elena, finance director, who was very responsible afterwards in ensuring my plates arrived. I am an out of state buyer and having everything done online and phone was a breeze. End to end the car arrived at my door step within a weekend from purchase date, after they applied wrap as well!
See pictures of it being at dealer and to my doorstep.
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Austin Lewis at Desert European Motorcars is as professional as it gets. We have bought 4 cars from him over the last 2 years and every experience gets that much better! From start to finish the process was efficient and quick. I will be referring all of my contacts to Austin and encourage everyone to use him! Thank you for another fantastic experience, I love the car!
First the good: 1. Buying experience was great. I was able to get the car for the price I wanted without much issue. Jeremiah Valentine did a great job.
2. The car was delivered to Louisiana and it was covered in oil from the transport company. Jeremiah worked with me to get me reimbursed from the detailing that had to be done.
Now the bad: 1. The finance manager did not contact me until I had already put all my down payment down. Jeremiah told me a Luis Would be reaching out to me to go over the contracts. I was not reached out to. I had to reach out and try and makes sense of 29 pages of contracts. I was asked after I reached out oh did you have any questions? Then the next day or so I got a call from the same guy telling me he was reaching out about the contracts. Poor communication at the very least.
2. The car was delivered without anyway to drive it. I was stuck without any way to get to the bottom of it. This was not discussed at point of sale. If it were I would not have bought here. Long story short, and through my Own research, I found that the car had to be registered through their third-party company when I had a Louisiana company that could do it in 2 days. Luis had a 3 way call with my company and we discussed it and Luis said that we should just wait another two weeks because they couldn t use my company. 3 weeks later I follow up...with no emails or updates...i wait for 2 days with no response then I text Jeremiah and tell him the situation. Luis sends me an email finally and says it will be two more weeks and the paper work is at the Louisiana DMV.
In the meantime it has been 5 weeks since I bought the car. Already paid my first note. Haven t been able to drive it at all legally. Worst of all I have had family emergencies. Tropical storm preparations, and a host of other things I needed a car for.
This has been the worst car purchasing/handling I have ever went through. Jeremiah gets 2 stars and that is the most I can do.
My wife and I love our (new to us) 2014 Lexus IS 250. Sales rep Gordon Stewart and his team worked us through the whole process, even starting with emails and phone calls to get a final price before making the 3 hour round trip to the dealer, which ended up being well worth it. We were treated with respect and all the staff was very polite and professional. If they ever have what we need again, I wouldn t hesitate to come back to Desert European Motorcars. Thanks for making even my wife s first time car buying experience as smooth and stress free as possible!
I have had my 2012 Bentley GTC serviced at Desert European for about 2 years now. I find the service staff attentive and professional. I make an appointment and get a loan car, but I have also showed up impromptu with a issue needing resolution and they are very accommodating.
Finding our ideal vehicle on INDIGO, Desert European Motorcar's website, we contacted the dealership and left a message for a sales associate to call us. Within 15 minutes we received a call from Austin Lewis. He was prompt, efficient and responded to all our inquiries right away. It was truly a pleasure dealing with him.
We agreed on the terms of our trade, and based on Austin's assurances, we left two days later and drove to Desert European Motorcars in Rancho Mirage, CA., over 1,100 miles away.
Since we only had Austin's word and had not signed any documents prior to our departure, we were very concerned that once at the dealership something might go wrong! To our surprise, Austin had all the documents ready and our new vehicle polished and ready to be picked up by us! Nothing could have gone smoother.
Desert European Dealership is a first class operation with first class sales staff. The dealership represents just about all the high-end and exotic manufacturers. One can easily spend a full day admiring the numerous exotic vehicles in their many showrooms. We will definitely purchase our next vehicle from Desert European.Motorcars.
I haven't dealt with a single person who works here who has decent listening skills. Everyone looks and sounds angry with one another. I'd rather drive to San Diego for service from higher quality technicians.
Avoid this place if you can. They are prompt when collecting money and getting your downpayment is non-negotiable, but as soon as it comes to delivering the car I purchased and paperwork to drive it they were non-existent. They told me I would have to "ride dirty" for awhile. I had issues DAYS after the car was delivered that put my families safety at risk and had to wait 2 weeks to even get it to the service department. They will promise you anything to get it off the lot. Greg makes you feel like family until you sign paperwork, then you might as well be a stranger to him. They tried to reassure me every time the car broke down that this was uncommon, but I'm sure it isn't. BE CAREFUL before you make any decisions at this place. I was completely taken advantage of here.
indigoautogroup.com
