Cain Toyota Reviews

I purchased both of my vehicles from Cain. They were always very nice and professional.
I will be purchasing any future vehicles from Cain. The service staff was always kind and
took care of my needs.

Stopped in to test drive a van, as we wanted to retire our old Kia Sedona. We were greeted by Eric, who listened to our needs for a new vehicle and quickly provided two Siennas to test drive. Eric sat down with us and helped us price out our van with no pressure to upgrade. We were highly satisfied with the whole experience and the price that Jason offered us!

Excellent sales & service department I just bought 2016 highlander greeted by terresa she describes everything in detail.

My new 2018 Rav4 is the 5th Toyota I have purchased from Cain. Always very pleased with their helpful and knowledgeable but not pushy sales staff! I highly recommend this dealership to anyone looking to purchase a vehicle!

Brian in Parts really knows his stuff! Lighting fast and always a pleasure to deal with!

This was my best car buying experience I've ever had. Most dealerships have young kids ready to put you in a car today but few have sales people who genuinely know their product and consider the needs of their customer before their commission. Sam Warther at Cain Toyota delivered that old school salesmanship that has been missing for the last decade. My wife and I viewed him more of a personal consultant than a salesman. He educated us on all of the options the car had and even provided lower cost options so we could make our decision. When we told him we were checking out the competition and he encouraged us to do so because of the confidence he had in his brand. A competitor made our decision easy and we quickly came back to Cain. We brought our baby and 6 year old in to purchase and the finance guy kept them entertained while we completed the process with ease. I had submitted interest in the sienna to other dealerships and received competitive offers but due to the service, it was worth paying a higher yet fair price. The service department looked great and very organized. I'm a Jeep guy, but this dealership has me seriously considering a 4 Runner for my next new vehicle.

Offered my daughter a 3000 mile "Bumper to bumper" warranty. Check engine light came on and they want $114 to check it out? Apparently, not interested in repeat business

Great,Courteous Kind Employees.
Had a minor problem with Smart Start from a service employee. It was probably his first time dealing with them. HOPEFULLY,I won't get violated. Overall,great,clean and professional group!

I love my Camry! Cant say enough good things about their sales staff and service there. Top notch waiting area if you dont have a ride.

I have never shopped for a vehicle here but I take my Corolla (bought elsewhere) for scheduled maintenance, and I am very impressed with the professionalism and efficiency of the Service department. I realize that car buying is a whole different animal in itself, but judging from my experience with the Service Department here, I will certainly give Cain Toyota the opportunity of selling me my next vehicle. Great atmosphere!

Sam Warther made my experience well worth the out of town drive to purchase my new vehicle. I spoke with him and Ben a few times during the day and then walked in and spent maybe 10 mins doing the paperwork. Sam showed me some features on my car and I was off. Highly recommend him and Cain Toyota!

I worked with Theresa Hessent on the purchase of Toyota Camry over the weekend and she did an excellent job with delivering the car to me. And Theresa seems to work very well with the team at Cain.

Amazing service! A few days ago my young daughter was traveling through Ohio when her car broke down late at night. We live 2.5 hours away. We had the vehicle towed to Cain Toyota since it was closest to where she would be for the night. We literally chose Cain via a quick Google search. I got a call early the next morning from Luis telling me they were pretty booked that day but might be able to take a look at the car later that afternoon. I explained that my daughter was traveling through the state and was kind of stranded. Within 90 minutes of that phone call, Luis called me back and said that they d been able to diagnose the problem, had all the parts available, and could have the vehicle ready for my daughter that afternoon! I can t tell you how relieved we were. Great service is truly hard to come by these days, but Luis and his team at Cain proved that is does still exist. If I lived closer, they d be my go-to team. Thank you, Cain, for top-notch service with a great attitude.

I have been going to Cain Toyota for 20 years and always get the best service. They always treat you with respect and do a great job.

Always get oil changed and service there. Treated excellent by everyone.

Cain Toyota has a courteous staff, reasonable prices for maintenance, and they are always able to accommodate my schedule for service. They are not pushy in trying to upgrade to a new vehicle when I go in for service, which I always appreciate. They have a transport service to take you around the area while you wait for your car to be serviced, which is a big advantage. The waiting lobby is often very loud though. My car is still going strong after 12 years and it is thanks to great service from Cain Toyota!

Friendly staff with quick and efficient service. I take my 2018 4Runner TRD pro here for service. I ve never had an issue with any part of either the Toyota or BMW side. Definitely recommend to anybody needing their car serviced in the area.

I have been 'kicking tires' (that what I call car shopping) for several weeks. I happened to go to your dealership just to find a brochure. Your salesperson Jim Yost was very helpful. I was gathering information to consider the Toyota Tundra. Jim was extremely knowledgeable about this vehicle and provided the information I needed at the moment. My husband and I haven't made up our minds yet, but if the Tundra becomes the vehicle of choice - Cain Toyota and Jim will be our first stop.

Thank you

Luis is always very friendly and courteous. Service was efficient and (sorry I don't remember her name) when paying my bill the young lady was very friendly as well. They seem to enjoy their job at Cain. Quite a pleasure doing business with Cain Toyota.

Sam Warther was very respectful and helpful throughout the research and purchasing process. He was patient and understanding in helping me determine which vehicle best suited my needs. I compared his vehicles with those at other dealerships and visited several. He took the time to get to know me and introduced me to Peter Eaglowski. They were honest with me about how their vehicles and sales compared with those of other dealerships and even helped me research the history of some of the other dealerships' vehicles. I came back several times and Sam patiently helped me each time. Sam and Peter both ensured that I found a high-quality vehicle that was affordable and made the buying process a breeze. They had the paperwork ready for me when I arrived and fully loaded my vehicle with the available accessories, had it washed, and refueled.

Terrible. Your typical scam artist dealership. I will never go do this dealer again. Took my car in for its routine maintenance and had a issue with a plastic piece that sits in my bumper. Service manager told me I had "wrecked" my car and did something to the bumper and told me they would not fix it. They also told me to take it back to where I bought the car. Which is 45 mins out of my way. Since they represent Toyota and sell Toyota vehicles, you'd think they would try and help. I have 15k miles on it and have had my corolla IM less then a year... I have NEVER wrecked my car nor hit my bumper. I don't appreciate being lied too and told I had damaged my own car, when I know for a fact have never hit anything with my corolla. I have 20k mile bumper to bumper warranty and cain insisted on not backing up what they sell and fixing the issuse. I took my car to a different dealer and they said there would be no problem fixing the car. Horrible customer service.

Just bought a truck there. They treat you right. Sam was my salesman and he will do whatever you want to make sure your satisfied.

They do a real good job on maintenance on my rav. Nice people

Always great service and everyone is so nice. Scot Poppe , Dave Clapper and Dan Maloy all have been great, service is excellent! My family has been leasing or purchasing from Cain for years. We love our Toyota vehicles.

Chris Cooper was a well informed salesman he didn't push but was very accommodating . We had a wonderful experience buying our used Toyota truck. This is the second Toyota used vehicle we have bought from Cain we are very satisfied.

We had a bit of a frustrating experience with the purchase of a used Mazda vehicle there. The internet sales manager seemed nice enough in demeanor, but he made multiple mistakes that basically just chalked up to not checking facts. We had to drive a distance to get this and he was a bit off on his figures for what it would cost for a warranty, but that was just a small frustration.

The main issue was that he told us the vehicle had navigation. We couldn't get it to work during the test drive, but he said he had it working earlier and would check it out. I went out with him and asked him to do it with me there, and he tried and couldn't get it working. He said he'd have the tech check it and get it working while we did the paperwork. (I should have waited but it had been a long day.)

We came out and he said the tech checked with Mazda and the previous owner hadn't registered the system with Mazda to get the free SD card with software on it, so I would need to do that and get the SD card mailed to me. "I guess I just saw the NAV logo when it started up and that's what I remember," he explained. "What happens if it's not free and there's some charge?" I asked. "Well, get in contact with me and we'll figure it out" was basically his response.

I come to find I had been told something that was incorrect... the entire NAV module hadn't even been installed so there was no place to even put an SD card (how did the tech miss this?), and it was going to cost me $560. So I got back in contact and he said "There is really nothing I can do about it. It was an honest mistake". I agree, it was a mistake and, giving him the benefit of the doubt, perhaps even an honest one... but it was theirs, not ours.

If you don't know something you should be conservative in your answers rather than guessing to tell a customer what they want to hear. When you're dealing with a sales situation, that makes it feel like the salesman is doing what he can to just unload the vehicle, then it's "bye bye". Perception is reality guys.

Generally internet sales are less trouble for the dealer and there's not as much work involved in the sales process, so what quick interaction there is should be handled with more care. In my opinion mistakes are fine IF you fix them. I would have given this place 4-5 stars had they done something to try and make up for the mistake they made, but because they didn't I'm very frustrated and feel like I'm not given a thought after I handed over my money. Some places are more concerned with reputation than others... I've had dealerships make mistakes in the past and do something to fix the issue for me. As of right now, this place didn't. Tread with care.

Had my first oil change and tire rotation on my 2020 leased vehicle... friendly staff, clean facility and my work was done ahead of the time frame they gave me... excellent

We have been going to Cain Toyota for more than 15 years and purchased cars through Jim Yost who has gone out of his way to be as accommodating as possible. Our main reason for going to this dealership in the beginning is the fact that Dan Maloy is their Service Manager and he takes his job very seriously. He is so honest and always goes the extra mile to make sure customers are satisfied. We have NEVER had a problem when our cars were serviced and we can always depend on the fact that if he says we need something done to our car, it IS necessary or they will just say it can wait a while. We trust him so much that we've followed him to each dealership he's worked at since he began his career. He always tries to hire the most qualified service people and none of them has ever disappointed us.

Service dept is very friendly and prompt. Even washed my car free of charge.

I just bought my first car from Cain Toyota. My salesman was Jim Yost. He provided me with amazing customer service and made great accommodations with pricing. My family and I are very impressed with him and we will definitely be back in the future!

Only been there to get batteries changed in key FOB. Service was great.

Great service department and parts department. Very customer focused approach to conducting business.

Worst dealership ever. I bought a Jeep there. Had several problems with it. Did buy a warranty with it, glad I did. They weren't a Jeep dealership and couldn't work on jeeps. Had to take it to other Jeep dealerships and some would not honor my warranty certificate. I will not buy another vehicle from them nor do I reccomend this dealership.

New what we wanted was closing so he told us when to come back we went back took for test drive came back ready to buy and he sold it to someone else right under us and that's just not right never go there again they just lost a great sale went to Ferris in New Philliy and was treated great they just sold us a truck well not go anywhere else.

Scott, was very helpful throughout the entire process, thank you so much for helping us find the PERFECT car for my mothers birthday :) You guys are the BEST!!!!!!!

Honest work for the market price. No complaints about their staff just I hate paying the hourly rate being the tightwad I am. Shouldn't complain though honesty and accuracy in diagnostics is worth something.

Salesman was super rude and condescending. Finance guys are cocky and everyone does everything at snail speed!!! 2.5 hours for an oil change?!?!?!?! Seriously?!?!

Leased a 2018 Corolla from Mike. He was extremely helpful and made the whole process as simple as possible. I liked the finance manager too but forget his name.
Cain Toyota is an excellent dealership and I love my new car! Thanks Cain Toyota!

Joe the salesman I worked with was great. He was knowledgeable on the product and the industry...overall it was a great experience.

Stopped in to purchase parts for a Toyota. Very helpful parts technician. Will stop back in for other purchases. There is also a nice sale on a huge selection of Toyota & Toyota Motorsports hats.

Cain Toyota always takes great care of of my wife's and my car. The customer service is excellent.

Sam was great, extremely helpful, and got me a good deal

We had an excellent sales experience with Tim Treadway and this dealership. Everyone we dealt with was informative and positive.

I can't speak much for car sales or service, but the parts department was awesome in a recent visit and even gave me their online price vs retail. Way more convenient than ordering parts from out of state!

The internet sales manager Joe Trebow(?) is a tool, we had agreed to a deal prior to me coming to the dealership because I live approx 4hrs away, he completely went off the radar after a few email exchanges, he didn t even bother answering my email, it s cool if the car is sold or whatever, but he could ve at least notified me, I think the situation could ve been handled a lot better, if your job is to earn customer s trusts and bussiness, you have failed miserably, I d stay away from this dealer, something about them just doesn t sit right with me base on my initial contact with them. Joe Trebow, you need to improve your people s skills or perhaps a new profession will suit you better.

Agreed to buy a 2017 Toyota Camry for an agreed amount. The car was located at another dealership. I placed a $500 deposit and was told the car would arrive in 3 days. Two weeks later the car never showed up and I was issued a refund due to "the car not being available". After visiting two other Toyota dealerships, speaking to the corporate office and finding out the car was definitely available. I come to find out Cain miscalculated the price. Instead of communicating this or apologizing, I heard nothing from them for days, I was told the car is unavailable, and I was finally given my money back. Just bad bad business. I've done business with Cain before and its disappointing that I will never be back.

Anthony was great. They worked my loan to where I needed with my trade-in. Thank God I'm back in a truck, let's go!! This is my first Toyota!!

There is a person named Kim, we was very rude..!! We went in to check a car and he didn t atleast offer a chair..!! He was a racist and as we enter the door..!! He right away asks if he have a credit score and if can afford a car.
This is worst service I have ever received.
I would really appreciate if the person is take care of by the company, these kind of racist people must never be entertained.

Execelent service from parts counterperson...knowledgeable....courteous..
even carried parts to my car for me.

Good work but expensive. For a spark plug change service they claim they need two hours. Watching this online, where the mechanic recorded everything, it took slightly less than 30 minutes.

Recently bought a car for my wife. My salesman, Jim Yost, was very thorough and professional! He listened to what I was looking for and did his best to see that I was satisfied! Chris and Tony worked on my financing and they make a great team! Chris's diligence to get the financing that worked best for me and Tony's expertise in wrapping up the paperwork was greatly appreciated! Way to go Cain Toyota!!!

Extremely professional. Dealt with both Mike Bann and Sam. They made it feel personal and were professional and warm throughout the process. It didn't feel grimy or like they were trying to pull a fast one at any time. Highly recommend.

A salesman came out he was super knowledgeable and helpful spent a lot of time with me explaining differences between the Highlander and the 4Runner

This is my second car deal in a week. This time I bought a used car. They gave me a great price to purchase and gave me a great price for my trade in. They give you great service all around and can't be beat.

Stopped by the other day to look at a couple cars. Worked with a salesman named Joe. He was great. Didn't come across as pushy or pressure us to buy at all. Was very helpful and accommodating. We will be back soon with intentions to buy and I will definitely be asking for Joe! Thanks!

Friendly people, good customer service, quick assistance, nice selection, great deals, carries manual sports cars.

They was friendly, They even gave me a car fax, The car fax showed no wrecks or problems, After i have owned the car , I found where the front fender and hood has been removed, extra sealant all along the drivers side , like when a side has been replaced . I am quite sure this car was wrecked , and someone has lied about the car fax ,, But, If i can see it . I am sure the Dealer noticed it as they applied fresh undercoat to hide the flaws , I would never buy a car from Cain Toyota .

I had a very wonderful experience with Joe Draper at Cain Toyota and he answered any questions I had very thoroughly.

Greg in parts is a liar and customer service sucks. Ask about a part, came back with a price almost twice the amount that auto zone sales it for. Then had the nerve to lie and say there's no other place that sales it. Second time dealing with this place and the 1st time wasn't much better

Would never do business with this place. They had a used toyota seinna marked 5k over book and when we wanted to deal with them on the price they threatened to call the police on us. We were looking at a used van from them but instead went to summit toyota and purchased a brand new one. I would never in my life buy a vehicle from this place.

Went in looking for a used Rav 4. Joe Pettigrew was the sales man that helped me. We had a hard time getting me a loan due to my credit, but Joe and the Caine team worked hard and found me exactly what I wanted in my price range and I didn't have to compromise. They we're friendly and kept me inform. Thank you to everyone at Caine.

Salesperson was going to call me back and never did. Felt like they didn't want to sell me a car. Ended up buying from another dealer.

I had a great experience at Cain. Ken Damis is real class act if you're looking to lease. I will certainly be back for my next car.

Excellent sales staff. Very friendly. The dealership is extremely customer oriented, comfortable, and clean.

After I purchased a vehicle at Cain Toyota they tried to renege on our agreement. As part of our agreement, Cain agreed to paint a rust spot on the vehicle. After I paid for the vehicle and it was detailed, I found the rust spot had not been addressed. It was a Saturday evening and they were closing and the salesman did not go ahead and have the vehicle painted. Instead, he said they would coordinate with a dealer in my area (I drove over 90 minutes to get there) to get the vehicle repaired. Over the next few days Cain changed their story and said they would instead mail me a bottle of touch up paint and they expected me to paint the vehicle myself.
I found this completely unacceptable and had to go through the Better Business Bureau to get Cain to hold up their end of the agreement. However, they did not let me get my vehicle painted near my home and I did have to return to Cain for the repair.
I attached pictures of the rust spot before and after Cain painted it. To me , it looks like they simply covered the rust with touch up paint. Also, paint was sloppily splashed onto the window glass. They clearly did not blend in the repaired area with the surrounding paint.
I would not recommend Cain. They mislead me, tried to back out of our contractual agreement, then did a poor repair job but only after I sought help with the BBB.

I wish there was an option to give more than a 5 star rating! I absolutely love and appreciate Cain Toyota. My wife and I have bought our mini van there a couple years ago. The way that their staff treats us like family whenever we are on their lot makes all the difference. We purchased our van there a couple years ago from their awesome salesman Mike Bann and knew I would return if ever my vehicle needed replaced. When I realized my suv was on the fritz ... I knew who I was going to turn to. Mike Bann once again helped me find an incredible vehicle that met my needs and a great replacement. Thanks Mike Bann and Ben Barbato (Finance Office) for your awesome service this past week!

Excellent customer service in service department. (Dave went above and beyond)

Two times recalled and two times NFTire changes cost me $700 whin 18 thousand mileages .terrible .......

Good selection of the used Tundra I was looking for. Salesman a little to chatty but worked to get me behind the seat.

We hated shopping for cars, BUT Theresa Hessert changed all that, she GREAT to work with.The BEST sales person. We love our new highlander limit. We will come back, Thanks again Theresa.

Worst car dealer experience ever. Wouldn't negotiate, very arrogant. Went to metro toyota and got the exact same car for the exact same money I offered Cain. Turns my stomach even driving past Cain.

Absolutely wonderful experience! I would refer anyone to Cain Toyota!

Service department; They are rip offs. They lie cheat and steal. Go elsewhere. Take this warning.

Very friendly parts dept was able to get what I needed at a reasonable price staff joked and made me and family laugh good works thx

I've driven a Toyota for years and will continue to...our salesman, Ken Damis, was excellent.