We had a bit of a frustrating experience with the ...

We had a bit of a frustrating experience with the purchase of a used Mazda vehicle there. The internet sales manager seemed nice enough in demeanor, but he made multiple mistakes that basically just chalked up to not checking facts. We had to drive a distance to get this and he was a bit off on his figures for what it would cost for a warranty, but that was just a small frustration.

The main issue was that he told us the vehicle had navigation. We couldn't get it to work during the test drive, but he said he had it working earlier and would check it out. I went out with him and asked him to do it with me there, and he tried and couldn't get it working. He said he'd have the tech check it and get it working while we did the paperwork. (I should have waited but it had been a long day.)

We came out and he said the tech checked with Mazda and the previous owner hadn't registered the system with Mazda to get the free SD card with software on it, so I would need to do that and get the SD card mailed to me. "I guess I just saw the NAV logo when it started up and that's what I remember," he explained. "What happens if it's not free and there's some charge?" I asked. "Well, get in contact with me and we'll figure it out" was basically his response.

I come to find I had been told something that was incorrect... the entire NAV module hadn't even been installed so there was no place to even put an SD card (how did the tech miss this?), and it was going to cost me $560. So I got back in contact and he said "There is really nothing I can do about it. It was an honest mistake". I agree, it was a mistake and, giving him the benefit of the doubt, perhaps even an honest one... but it was theirs, not ours.

If you don't know something you should be conservative in your answers rather than guessing to tell a customer what they want to hear. When you're dealing with a sales situation, that makes it feel like the salesman is doing what he can to just unload the vehicle, then it's "bye bye". Perception is reality guys.

Generally internet sales are less trouble for the dealer and there's not as much work involved in the sales process, so what quick interaction there is should be handled with more care. In my opinion mistakes are fine IF you fix them. I would have given this place 4-5 stars had they done something to try and make up for the mistake they made, but because they didn't I'm very frustrated and feel like I'm not given a thought after I handed over my money. Some places are more concerned with reputation than others... I've had dealerships make mistakes in the past and do something to fix the issue for me. As of right now, this place didn't. Tread with care.