C.R.Laurence Co., Inc. Review

Purchase a window for my Sprinter Van from a reputable company they let me know right away that the windows was on back order with CRL and gave me the date CRL provided to them to receive it. After the first date flew by they gave them another that date passed. W.T.H be honest at least if you told the right time to begin with people could figure out how to make it work instead of lieing. Ended up going with a competitors window from the same company received it fast and am extremely happy. Buy from a CRL competitor you wont be disappointed as CRL is very disappointing.

Very unprofessional , customer service is very bad.

Been working with CRL for years and nothing has changed. Still the worst customer service, slow shipping and 9 out of 10 people you talk to have no idea what they are talking about.

Saw them at a trade show and they had some new products there (unitized handrail). When I mentioned it one of the guys said "no we dont do that" I pointed to the tag that said "unitized handrail" and he said he doesn't know anything about it.

The sad thing is that they are a huge player in the glass industry but there website is painful to use and there products are hard to search for.

As a business owner, I try to visit my vendors before I rely on them. 11/14/2018, I called ahead to the Express phone number, and I was assured that my order was already pulled and waiting in Will Call. I was told that I'd be in and out in 5 mins. It took 2 hours.

At the 60 min mark I asked if someone could please check on what was taking so long. At 90 mins I explained that I went through the Express process, I was late for meetings, and even the people showing up and taking a number to wait in line had all been helped within 30 mins. A supervisor walked in just then, didn't know or ask anything, told me I'd been waiting so long because I have a difficult attitude, and that I'd continue to wait because that's what happens when you just show up. I didn't just show up. I tried Express. I was patient and friendly. Pretty unbelievable.

I'd planed to register an account with CRL and order in quantities, but I can only imagine the logistical nightmare that would be if pulling two windows and offering decent customer service is so difficult.

Worst misinformed place ever, do not buy here. They will lie and steal your money.

Waiting to get loaded 10hours Worst place I have ever seen

Terrible experience. Will be using other companies even if they cost more than these guys!! Rude staff.

This is the place if you are aor if you looking to make your house look fabulous it takes time but it's well worth the drive to Vernon check out the where's and the prices of very good. The people behind the counter or very nice and.

Most unprofessional place to try and do business! The employees just don t care! It wasn t long ago that it was one of the most well run business in the glass industry. I have been sitting in the loading dock for 15 minutes and not one person has said anything to me.

Best materials but long wait. Better call in to order

Outrageously high shipping costs over $350 for 1 item. I found numerous shipping companies for half. They either are gauging and stealing from customers or could care less about saving their customers money. Either way bad form last purchase.