As a business owner, I try to visit my vendors bef...

As a business owner, I try to visit my vendors before I rely on them. 11/14/2018, I called ahead to the Express phone number, and I was assured that my order was already pulled and waiting in Will Call. I was told that I'd be in and out in 5 mins. It took 2 hours.

At the 60 min mark I asked if someone could please check on what was taking so long. At 90 mins I explained that I went through the Express process, I was late for meetings, and even the people showing up and taking a number to wait in line had all been helped within 30 mins. A supervisor walked in just then, didn't know or ask anything, told me I'd been waiting so long because I have a difficult attitude, and that I'd continue to wait because that's what happens when you just show up. I didn't just show up. I tried Express. I was patient and friendly. Pretty unbelievable.

I'd planed to register an account with CRL and order in quantities, but I can only imagine the logistical nightmare that would be if pulling two windows and offering decent customer service is so difficult.