3 years ago
We ordered 4 1/2 sheets of brownies for my daught...
We ordered 4 1/2 sheets of brownies for my daughters wedding reception and they said they would sliced them. NONE of them were sliced. We had to slice them ourselves and it messed up the frosting and didn't look very nice. Before that we tried calling them several times leaving messages, but no response, so we ended up having to do it ourselves. We also ordered a hot chocolate bar which was not at all hot and the hot chocolate tasted spoiled. Besides being stored in a very ugly plastic container that in no way looks appropriate for a wedding reception table, the hot chocolate was a strange caramel color as if it was a cross between cider and caramel. The guests were complaining about it, so that brought it to our attention. We had to take it all back to the kitchen and not use any of it. The next day when we tried to get a discount on our "unsliced" brownies and the spoiled hot chocolate, we were told that it was too bad about the brownies because the slicing is free anyway, and the hot chocolate mix is the only thing they would reimburse us for. When I pointed out that I had to clean out a container that I didn't even get to use and return cups, straws, hot chocolate, and candies that I didn't get to use then I should be reimbursed for all of it. Reluctantly, they gave me my money back for the hot chocolate bar. I will NEVER do business with BYU Food to Go again, nor will I ever recommend them to anyone either.