Very pleased with my dr everthing was right down to schedule appt x s within minutes very clean hospital and quite rooms when u need the rest after surgery my only complaint was no one ever told me u order from a menu that was by the tv it was 24 hrs before I had anything to eat and yet the call in menu was all day and nite had some very tentative nurses
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My care through a hip surgery was excellent from beginning to end. I went from a VAMC clinic in another state, to B&WH, for evaluation, then due to red tape, much later to have pre op, then finally surgery & post op, & every single bit of it was excellent. I fact, I am considering moving to Boston, because of my care there. I am a polytrauma veteran, with many physical limitations & financial constraints, so a move for me is a very difficult process, & there are many obstacles, but I will do it if I can because my care was so excellent.
Waited 30 minutes for an appointment call. Scheduler sounded like I owned her money. And then simply hanged up on me. What kind of people work here? This was the heart center. Maybe their manager can identify that scheduler and help her find meaning in life.
Doctors won't share information with patients about what is wrong and course of action. They refuse to answer patient questions. Nurses and aids take too long, average 45 minutes, from the time you push the call button. The good service is horrible, and the food always made my mother sick. All you are is a paycheck you ARE NOT a person to that hospital! The only good part was the physical therapist Pete! If you have a choice DO NOT go here EVER!
Waited for 6 hours in the emergency room with acute abdominal pain and all other symptoms of appendicitis. One of the nurses admitted that despite the symptoms they assigned a medium priority because, I quote, "the age is on your side". When I asked what would happen if the appendix ruptured right there in the waiting room, they assured me that then they would help. My sister is a doctor and she was shocked to hear that nobody bothered to confirm the symptoms for 6 hours. I blame myself for picking this hospital and also for trying to be a hero and driving there myself.
Great teaching hospital. Currently working here as a PCA and I love the nurses. Many of them are very willing to teach you! All the physicians are very well-trained and knowledgable. Can't wait to see where this road leads me :)
Pathetic place. I won t go into the specifics as to why I think that, but suffice to say we went there quite a few times for my wife s pregnancy before we switched hospitals. Every time we went there something went wrong due to staff s incompetence. Everything from waiting for call backs for hours (if they called at all) to my wife nearly dying ( from excruciating pain) on the table due to a pregnancy related procedure without anesthesia. If you think I am exaggerating, go experience it for yourself.
It's supposed to be a well known Hospital in Boston. Doctors are good. Nurses need to be a little more attentive to patients. It was hot in the room my wife was in. The air conditioning wasn't working and it was in the 90's outside. My wife was getting sores because she was sweating so much. You would think patient care was much more important. A little more compassion would work. Nursing needs more training. This review is based on experience on floor 11D.
Sad, I hand in my release of med records form. Give them a whole weekend and on Monday I ask if they have it they say no.. so I call to fix the issue. No help what so ever. Just transfer n transfer me over n over. Meanwhile I can't return too work till I fix this issue. WORSE CUSTOMER SERVICE EVER HAD!!!!
My husband had a very sudden 90% hearing loss in one ear over a period of less than an hour. He has spent the last 48 hours trying to see his audiologist. Guess what it never happened, there is a large problem with communication in this practice. Now my husband has to wait the weekend. On Monday he will have an Audiogram but still no Doctor visit. I think its absurd that he can't get an appointment for an emergency problem. I really didn't want to give even one star but I couldn't post without it.
President, Dr. Elizabeth Nabel cashed in more than $8 million in stock from Moderna and now the hospital she works for as president is holding the phase 3 trials? I don't think I'm going to trust those trial results. Talk about conflicts of interest! Is this how we should conduct science and healthcare? Typical pharma/medical corruption. Shameless!
I was very nervous about my upcoming procedure but Dr. Worley and his surgical team put my fears at ease. They thoroughly explained each process- from registration, pre-op and anesthesia to recovery, they were knowledgeable and professional. Im SO glad I chose this hospital for my care.
Dr. Peter Black, the Chief of Neurosurgery, known by many worldwide is a man who saves lives performing complex long surgical operations on a ndifferent patient each and everyday, both adult and pediatric. He removed 80% of my cancerous brain tumor and did what all would see as impossible. I am alive thanks to the doctors and researchers from the neurosurgery department at Brigham and Womens hospital and you can't put a price on that.
I did my second pharmacy rotation here in the medical ICU department. Yes I was given a hard time by the preceptor but still ended up with an A. Thanks for training me and congratulations for ranking number 13 among all the hospitals in the country in the latest USNews best hospital ranking.
Dr's are AMAZING! RN don't really care about the patient that's why I'm giving it a 3. I had a very bad experience in the two times that I was admitted to this hospital and was so scared to be alone that relatives had to stay with me to be on top of these nurses. You can push the nurse button all you want and they would not respond. My family had to personally walk to them to let them know I needed help. I hope they can make changes in this area and have the right staff of nurses that truly care for their patients.
Initially it was a great experience for checking in and waiting for my wife during her surgery, I love the chapel it makes all spiritual worships accommodated. Then Boom! A Nurse made me mad for asking me rudely not to sleep in the waiting room when my wife and daughter were inside the room that could not contain all of us. Fortunately, a decent Nurse by the name of Jennifer Covick came to my rescue, fixed me a nice bed in the family room.
I was diagnosed with multiple fibriods n had to undergo abdominal myomectomy, I became nervous n prayed for a good surgery. God Almighty used Dr Walsh, and his fantastic team to help me take out 17huge uterine fibroids. They have great nurses n nice hospital environment also good food!! I am so well healthy now, I also have an INVINCIBLE SCAR after surgery Perfect M.doctors
Our daughter was born at Brigham and Women's, a wonderful hospital, filled with smart, careful staff. Plus, the steak dinner we were served in our room afterwards--in the quiet of post-delivery joy--hit the spot!
I do not recommend contacting this hospital about COVID-19 testing. I was berated for being exposed by a woman named Eileen on their COVID-19 call line. Tufts is a much better option - they were very pleasant!
Brigham and Women's shuffled me around, and then no one asked my about my insurance, which lead to my accruing a sizable medical debt.
My story: I went to a regular checkup - which I would obviously have avoided had I been better informed of the consequences - in December. When I arrived to the Fish Center, I discovered that my PCP had changed offices to the main campus. They had left me a reminder for the appointment VM, which made no note of the change in address, but did contain the new address. I didn't notice because I've been going there for years. I ended up having to quickly drive to the new location and was late for my appointment. When I arrived in the office, no one asked me about my insurance, and I was flustered, so I forgot to mention I had a new healthcare plan. On the way out I waited while the front desk was busy until someone nonchalantly looked my way and said "Oh, you're free to go."
A few months later, I received a large bill from Brigham because Tufts apparently no longer cover their services. Basically, I'm one of the ones who has fallen through the cracks in a complicated system. With a bit more attentiveness on the part of Brigham, I would have avoided the huge debt. All of this for a basic yearly checkup and a few blood tests that I didn't even want run, but my doctor recommended.
Horrible nurses rude total ignorant I had 3 babies befor that I never got treated like this hospital and when you ask for supervisors theyStuck together to the point I was scared for my safety and my baby as well I had to check out the 2 day after the c section surgery I never want go back
Sadly this hospital is not what it used to be. 12 years ago it was unparalleled for service and care. It truly was the best. Support staff were dedicated and professional. Doctors were the best and you could always rely on getting the best care, advice, accuracy of diagnosis, etc. Now, it is a zoo. The support staff are rude, poorly trained, inefficient, and have epic attitude problems. It is embarrassing how bad they are at what they do. The doctors used to be trained to a standard of care and professionalism that was consistent. Drs communicated with each other and were just very precise, professional, skilled, brilliant, trustworthy. Now, you don t know what you are going to get. They have doctors who are not up to the standards I had come to expect at the Brigham. They are not well trained, their pedigrees if you can call it that is from gods-know-where and sometimes positively 3rd world questionable and unreliable. I just don t trust this place any more. I am not sure what the problem is but, yeah. It is not great, and it is scary.
Big hospital. I would not recommend having a baby here. You are treated like a number. Becoming a city hospital. My doctor was always absent going to conferences. Had to see her assistant could not answer questions. When doctor is absent most people don't show up for there appointment would rather wait for doctor to come back. Doctor only have 5 minutes to spend with you.
Literally the shoddiest hospital I have had the suffering of going to. If you suffer from an illness, do yourself a favour and stay away from this one.
After several gastrologists on the North Shore who always seemed too busy to see me and schedules appointment 6+ months out (often to be canceled at the last moment and reschedules), I never though I d have proper treatment for my severe Ulcerative Colitis! Even after being in a local hospital for a week to get it under control and told to see my gastrologist right away, I still couldn t get an appointment for 6 months! Because of that, I gave up and just dealt with being sick and in pain a lot for over a year and a half.
Everyone at Brigham and Woman s is kind, compassionate, always makes sure you are comfortable, easy to talk to, speaks to you in regular talk explaining everything and, best of all, THEY KNOW WHAT THEY ARE DOING! What a difference a talented, caring and compassionate team and hospital make!! THANK YOU Dr Jessica Allegretti and EVERYONE at Brigham and Woman s Hospital!!
I scheduled my appointment over the phone with an orthopedic surgeon Dr. Andrew Simpson for my lumbar fracture. The secretary did not tell me I needed to bring discs of my MRI and X-ray images. The secretary also did not tell me they booked me for an X-ray before my appointment with Dr. Simpson. (If they had, we would have had a conversation about my images and I would have known to bring them.) When I arrived for my appointment, Dr. Simpson would not see me because I didn t have the images on a disc. I brought the MRI and X-ray reports. I m extremely disappointed. I took time off work and traveled for this appointment, and I would expect a hospital secretary to know to tell patients these images would be required when a patient schedules an appointment. Now I will wait 10 more days to be seen for my fracture.
Gynecologic Oncology - they are FANTASTIC. Dr. Sarah Feldman & Dr. Colleen Feltmate are compassionate, very knowledgeable and thorough. Even the nurses & medical assistant are great! Everyone is very friendly and helpful! Will be having hysterectomy in January & I feel VERY confident in my surgeon, Dr. Feltmate. I would highly recommend this department & honestly this entire hospital to anyone! They are known as one of the top medical facilities in the nation & they live up to it!!
My husband received the best care in the ICU Cardiac Care. Nurses were unbelievably dedicated to getting my husband well. I cannot say enough about the nurses, doctors and staff.
In the last 10 months my mother has spent quite a bit of time here. Our most recent inpatient was a horrible mismatch of care and communication that led to her fracturing her hip while with an aide and walker. She had never been a fall risk. They pushed her out to rehab as a non-walker less than 48 hours post surgery and 5 hours post catheter. Never bothered to verify that rehab had medical equipment she needed or the ability to give same meds. VERY unprofessional!
My husband received his lung transplant at BWH, his care has been wonderful. The Lung transplant team are wonderful. The nurses on the Shapiro floor 9 and 10 east were excellent. We are very pleased with BWH and would highly recommend them. Especially the Lung Center and Transplant team.
I went to the dept. of ENT Otolaryngology for a middle ear procedure which went as planned with a wonderful, caring physician. This review is in relation to this physician's administrative office. I am to have a follow-up procedure in 6 months and have been trying to contact this office to schedule - no one ever answers the phone. I have tried for 5 weeks with about 25 requests/calls to no avail. If I did not need this additional surgery, I would be going elsewhere. It is beyond frustrating. Very very poor customer/patient service. If I were a new patient I would be running the other way......
Worst place ever to work if you are a minority and who has a degree. They are okay if you are housekeeping, patient care tech, or secretary. If you are a Respiratory Therpist,Nurse, Doctor, or any other professional careers, you will be treated unfairly. A better place to work would be Mass General Hospital.
when i was admitted to this hospital under major pain, it really seemed as if it was a burden on the nurses on 14b they treated me very unprofessionally. I have notes from the best place i know of in the jen center green team. thanx 2 the people in the jen center green team i lett the unprofessional stuff on the 14th floor go. from check in @ the jen center to the lab to trina to dr ramani to michelle mathews. you guys make brigham and womens shine.however the nurses on the 14th floor need a education on how to treat patients and have a better bedside manner.
This is the patient RusseLL.L. Aharonian . So Mush Graduitide .DR. Stones . Team. and The Card. Cat h. lab . the Mangers. All the Nurses . Aides . Everybody working. ARE Simply AMAZING. Thanks Again for Your Help in Keeping Well. Living and Alive. To Life and the Love You ALL as Your ART. Big Blessings at Brigam and Womans Hospital. RusseLL and MerriLL Aharonian.
Joke of a place, Dr. Yorday likes to give out medicine because the text book says so. I was given medication that I didn t have to take and the other script was 4 times the dose he could have given me. He also thought it was funny that I might see things such as people in my blind spot after my stroke they can t explain at 26. He laughed with a coworker as his buddy said don t worry they won t hurt you. I was ready to jump out of my chair but I have to keep my job which apparently is impossible to get in contact with these people if you work. They call every day at work and I work construction, yet I take time out of my day to answer the calls yet no can hear me but when I tell them they suck and I want another doctor all of a sudden their ears work. You also can t call up and leave a message because they don t have a voicemail set up, jokes on me considering the hours I ve spent on the phone listening to that stupid saxophone waiting for someone to answer the phone.
The staff is alright depending on who s your nurse, but absolutely horrible waiting line. It takes 2-3 hours plus how you re situations is. If you need X-rays and all that stuff definitely it will take longer.
Was informed before hand that for our first ultrasound we'd be able to videocall since they are not allowing bolth parents in. During ultra sound they refuesed to let my partner call
Highly recommend this hospital for any surgery you might need. Our daughter had a hysterectomy and the pre-op and post-op care that she received was top notch.
While visiting a family member my husband and myself were deeply disturbed by our interactions with nurse Angela Walters, her interactions with a patient as well as with her coworkers. I can imagine her position being a very, very difficult job. However, this is YOUR profession. Many of your clients do not choose to be in the predicaments that they are in and are very dependent upon your care for them. It was frustrating to watch as she and the PCA (didn t get her name) didn t show any form of compassion while addressing the needs of her patient. It s not too far off to say one her co-workers weren t too satisfied with how she acted this particular day. As much as this is never acceptable, I truly hope she was just having an off day!
We were very disappointed. The PA we had kept slapping her hands on the keyboard, sighing loudly and repeatedly. We felt about as wanted as a piece of gum on the bottom of your shoe. We chose this hospital because we thought it was supposed to be professional. We will not be back.
Wow I can honestly say these doctors care about you and your health. I had a ectopic pregnancy surgery yesterday they made sure I wasn't in so much pain, they treated me like their own child. Just the sweetest people ever the nurses helped me use the bathroom and gave me the upmost respect! They saved my life!
Thank you so much to Mary Berry she was an excellent nurse when delivering my baby very passionate and faithful person, thanks to Katerina a nurse that is here working very nice! Other than that rooms need to be clean and the nurses for after delivery need to be more human, they should be remained that there are a lot of new time moms and baby who need things explained for the rapid care
so my grandfather has pancreatic cancer and they said they removed 100% of the tumor!!! highly recommended this hospital if u or a love one has pancreatic cancer great doctors and great service
The doctors are great! No complaints on that. Keeping The rooms clean is horrible!!! I feel like they should have someone come in at least 3 times a day. Keeping the rooms & bathrooms clean is a must! But apparently the cleaners don't see it that way.
Thought they were good at first until pain meds are rapidly taken away. They went through my groin to gain access to my heart. Even before I left I had problems in that area which they said should be go away. Well now it s rock hard size of a tennis ball. Severe pain. But all the want to do is let me suffer. Surgery was done 6 weeks ago.
Base on my experience this day on March 14, 2018, The service I received from the emergency department it was amazing, They really took care of me fast and also pinpointed my issue, I am very grateful & happy with my result, Thank you Emergency medical Staff.
Absolutely amazing hospital. Nurses and staff have gone above and beyond to care for my mother. Hands down one of the best hospitals I've ever encountered.
Went to Emergency room at 11:30pm for 104fever and flu like symptoms. Waited for 2 hours, multiple people who came in an hour after me were taken in before me. After getting a bed the RN said she would do a flu swab only to come back with ibuprofen and anti-nausea medicine. About 30minutes later she said the doctor wants me to go home and that they didn't think it was the flu(meanwhile they never tested for it) Only a respiratory infection. After having left the hospital i went straight to Tufts Medical emergency room where they actually did a flu swab which tested positive for flu.
Unless you are a pregnant woman, I would not recommend this hospital.
At 75 Francis St. trying to locate day surgery center. The signs directing you do not exist. They have one sign then you re on your own. Fix the problem.
Dana-Farber initially for my Cancer Care between Dana-Farber and Brigham's and Women's Hospital I received the worst care ever the doctors are extremely too sophisticated to deal with it more urban community the workers are extremely ghetto long fingernails they do not speak to you appropriately I have to go to chemotherapy with one of my clients cuz I work for a drug counseling service my client was with me they treated me like I was in heroin addict wrap my arms up treated me like I was just a problem when I call to speak to his hospital staff hospital staff was no better I then spoke to her and she said well do you think you may have been having a bad day like really lady I wouldn't recommend this hospital for any Urban member of the community to go to they treat you extremely different if you have MassHealth you will not be treated like everyone one else avoid this hospital by all means necessary
My brother Richard Sweeney died following a double lung transplant on August 18th 2020. I'm looking for record of this at Brigham and women Hospital.. I cant find it!
State-of-the-art hospital, excellent staff. They saved my life after two failed marrow transplants, the last hope was Boston, so after two months of experimental treatment, today I can say that I am still alive ... Thanks to Dr Hu and his team, and to all the staff oncology.
Can't say enough good things about this hospital. My wife saw her doctor due to some bleeding. This was followed by a biopsy and then a total hysterectomy. Everyone was very nice, efficient, and caring. She recovered from the operation much quicker than she could imagine. At the same time my brother-in-law collapsed while driving and after tests at his local hospital was rushed in to the Brigham for a heart bypass. He and his family praised everyone at the hospital and I can personally say that his room was the quietest, most spacious and comfortable hospital room I've seen.
I ve been unimpressed every single time myself or a loved one has come for an appointment. As an employee at another hospital in Boston I wouldn t recommend this one. I myself have come for 2 second opinions and testing. My spouse has gone for 3 second opinions for an autoimmune disease and testing and all experiences were disappointing and provided us with no more information then we started with or an opinion that actually seemed to fit less than the original recommendation. The prices are outrageous, doctors aren t prepared for appointments and don t listen, staff miscommuncate regarding locations or completely forget to schedule appointments after confirming twice over the phone.
If I could get negative stars I would. I worked as an EMT, occasionally in emergency departments and in the field as an EMT. Due to a lot of study and due to life and professional experiences and common sense there were at times, in the field, and at times in the ER, when I have diagnosed better than some ER doctors and ER staff but certainly not always. (For example: At a Different Smaller Hospital ER: I rushed my dad in for severe lower right quadrant pain. I diagnosed it as possible gallbladder liver problems and the ER Doc (different hospital) said it was only gas and asked us to leave with a somewhat know it all attitude. I therefore waited for his shift to be over and convinced the new ER Doc that it was not gas. Tests showed a gangrenous gall bladder requiring emergency surgery and two follow up surgeries. RE: the Brigham and Women's Hospital experience: My wife and I had a very similar strain of what appeared to be very severe cases of flu. We had spent a couple of days trying not to cough realizing it could get us to literally choke possibly to death if it got out of control despite taking somewhat effective over the counter meds. She was admitted to the B & W ER and was also dehydrated so the IV made sense but that was about it. Despite our protests, the ER staff insisted on several other exorbitantly expensive tests including but not limited to an EKG (despite protests insisting that she has passed EKG's before - routine physicals). Despite all these tests the ER staff never acknowled that this was probably just a severe case of the flu. They racked up an enormous bill for us and they came to the conclusion without any open mind or any other conclusions that it was simply a cold. In my experience I have never seen a cold at this level and both of us agree that we have never been so sick in our lives. After seeing how my wife was treated or in this case not treated, I refused to be seen. it will take us almost four years of monthly payments to pay this ridiculous waste of time and money for a wasted afternoon. In our opinion whatever you do go to another ER. We had no relief whatsoever from our symptoms and were sick for several more days. Despite having insurance this was in our opinions a medical and financial disaster like we have never witnessed before and hope to never experience again.
I have been mis-treated and mis-diagnosed more times than I can count. I cannot get through to technical support although I have held on the liine for 40 minutes. They do not recognise my information and my "membership" has been declared inactive so I cannot access my records. I am going to switch to BIDMC after 30 years of being treated at BWH. I am frustrated beyond human endurance
Unbelievable experience yesterday here at Brighams and Women's. I honestly could not believe what I seen. I was with a relative who was being treated at Brighams and when I arrived that morning with my relative there was an African American woman who seemed distressed, on a hospital bed, in the hallway and not one medical professional seemed to be paying her any mind. By the time the afternoon came, the woman who I just mentioned was still on that same hospital bed with no privacy or anything and I can hear the nurses that were attending to her asking all these personal questions about her right there in the hall. My first thought was whoa, are they aware that they're violating her patient privacy rights? I knew more about the woman than I should have. An hour after that encounter this woman was still in the hospital bed in the hallway in distress. I say distress cause clearly from her body language she was in a lot of pain, she was crying and it seemed like all she wanted was some treatment for whatever was ailing her. Here comes the evening and my relative who was being treated at Brigham if that lady was still in the hallway? I took a gander and to my surprise there she was holding her adomen visually appearing to be in an excruciating amount of pain. My relative was given a room into the Brighams around 10am after visiting the ER. She had a bed after being there only an hour and when we arrived to her hospital room, that woman who was in the hallway was there before we got there. I'm assuming she reached the ER long before we got there too. As my relative was asking about the woman, finally with whatever strength that young lady had left she screamed out for the doctors and nurses to help her for she felt like her bladder was going to jump out of her body. It wasn't until the lady's call for help that I learned that her bladder had stopped working and she was asking for it to be emptied! They had that young woman in that hallway for over 8 hours with a blocked bladder. I thought that to be absolutely insane. If it were a child a child would never be subjected to wait any long amount of time for their bladder to be emptied. All they had to do was put a catheter into that young lady to give her comfort. That part alone isn't the only horrifying thing I witnessed. Shortly after the woman's distress call, Security was called on her! At Brighams and women! In all my years of having to come to this facility I have never seen such mistreatment done to a patient in that way or any way at Brighams. And all the time I was there, there was another patient who was also in the hallway assaulting the nurses and shout out obscenities! Security was never called on her at all. Surely whatever medical professionals they had working there should be investigated. I had to write this review for that woman to shine light on this situation. No patient should be mistreated when coming into Brighams for help. I hope that woman filed a complaint. I would be mortified if that were my relative in her position yesterday. This should never happen to anyone at any medical facility.
We had 3 children delivered here including twins this week. Both deliveries were by scheduled C-Section (due to large babies and 2 prior C-Sections and gestational diabetes). From our appointments, ultrasounds and delivery we felt like we were getting the best care possible. The doctors are nothing short of brilliant. The scars from the C-Sections are practically invisible. We can t thank the staff at BWH enough for helping bring 3 healthy children into our family.
Look for another hospital. They loot money from insurance companies. I had a normal delivery without any issues and charged $75,000 USD.
Every doctor who came on a shift ordered complete blood test for me as well as my baby. They would draw 10 - 12 tubes of blood 2 to 3 times a day - just to bump up bills.
My baby is one year old now and she has got heel stick Calcinosis cutis. Her pediatrician told us that it usually happens when hospital conducts lot of tests on newborns. In our case it was not necessary at all. Brigham and womens - you guys dont even spare newborns! So disappointed in you.
I recently transferred my cardiac care from my local doctors to Brigham and Womans due to my complex cardiac issues. What a world of difference! Very professional and knowledgeable and everyone I have met just in the common area is so nice and helpful. I went from feeling like my health was nose diving to confidence. Smartest decision I have made in a long time and worth the hour commute from NH.