Burlington Humane Society Reviews

I have been shopping at the LOFT off of Fairview and donating here for a long time and never had a problem until today. I went in and saw an item that I wanted to buy. The staff told me it was being held for someone who was coming in within the hour to pick it up. When I asked when her hour was up so I could come back to get it the volunteer changed her story and said she was going to hold it for her until the end of the day. I said I wanted to leave my name and number so if she didn t show up today I had dibs on it for tomorrow and she refused to do so. I think this is not only unfair but suspicious. Why should one customer get preference and why should they be holding items for anyone when a customer is there and ready to buy? Its not how charities should conduct themselves. I will continue to shop there for the good of the animals but I will never again donate a thing to this shop.

The most amazing people ever work here ! I want to thank Marsha and April for helping Michael the handsome cat I rescued on Saturday. I know he s in the best hands possible Right now at the Burlington Humane Society. Thank you so much for letting me visit him it was a beautiful. The cuddles and purrs I got today from him made my heart full . Thank you all for doing what you do there s a special place in heaven for people like you. Michael s on the way to living his best life!! See you Thursday my handsome little buddy

We had a terrible experience with the shelter. We got a kitten home that wasn t tested for leukaemia and had 3 other siblings and now al of them are dying. The shelter could have prevented this and they should have gotten the kittens tested for FLV which is a common disease in cats rescued from the streets. They ve caused us and 3 other families unnecessary heartbreak in the middle of a pandemic and when we called them to give them feedback and let them know of the situation, they were rude on the phone and they didn t listen to our feedback and were really hurt and inconsiderate. We re feeling really sad with the service of the shelter and we don t recommend going here.

I adopted my cat here 2yrs ago. He was around 3mos old at the time. He's the sweetest lil' guy & he loves to play with our 9yr old Boxer, who is also a rescue. Everyone here was very kind & helpful. The place is kept very clean.

We adopted a kitten who was in the Burlington humane shelter with her three siblings. As soon as we brought her home she started having a lot of problems and was very sick. After about a month and over $1000 in vet bills we get a call from the shelter saying that one of her siblings died of leukemia. The fact that the shelter brought in kittens off the street and did not test for leukemia is horrible. Now we are in love with this kitten who will only live a few more months. These cats should ve been tested for leukemia before they were brought into the shelter. We brought our kitten into a house with other cats and put them all at risk as well. Now our cat is dying, all of her siblings are dying, and whoever else they infected in the Humane Society. Do better. We are in love with this cat and she is dying.

We purchased puppy food online, prior to the vet sharing that our puppy needed something else. I reached out to the supplier to ask about return and was given the option to donate the food to a local shelter or rescue, provide evidence of the donation and get the credit. Oakville said they couldn't provide this. Burlington was very helpful in making this happen. The donation was made with an immediate credit received. Will definitely consider using Burlington Humane Society in the future. Thanks for the excellent customer service and understanding!

The staff is very friendly, and the animals very well cared for.

Let me start by acknowledging the negative/less favourable reviews.
One of the most frequent complaints seems to be due to "staff" or "customer service". Of course I wasn't present for any of this, as such I don't want to be dismissive, however I think it is vital to note that the majority of people here are volunteers - not staff. This is a shelter run by donations, in some cases they can only be so picky, they *need* volunteers to be able to function.
Initially I had an unfavourable impression when I went to adopt a cat. I was told I wasn't allowed to see the cat(s) without filling out a form, then upon filling out the form was told I had to come back to speak with a counselor because I had checked indoor/outdoor cat, and I found the person I dealt with to be dismissive.
HOWEVER, I have to say this is a genuinely wonderful shelter. They unequivocally have the animals best interest at heart even though this may not always be clear to those on the other side of things. Their prices are absolutely reasonable to help sustain the shelter, if you can't afford the adoption fee then you can't afford a pet. They are very dedicated in ensuring the people who come in are matched with the right animal, not just the one they may think is the cutest. If going through multiple hoops to adopt an animal seems like too much, or something worth complaining about, then perhaps you're not serious enough about the wellbeing of all of their animals. Hoops are nothing compared to the lives and welfare of these animals.
This is my beautiful boy I adopted years ago, he was my absolute heart-pet and I am eternally grateful for him.

Only actual 'no kill' shelter in area & they receive zero gov't funding (have to rely solely on private donations). And yet, high level of genuine care for pets by staff (mostly unpaid volunteers), which is one of reasons for their application/screening process. High level of Covid protocols in place. All pets checked out by local vet. Warm, friendly receptionists. A great experience. Recommend!!